First & AE CC will not launch/answer on the new iMac

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• Cloud creation will not completely install on the new computer.

  Creative cloud will not completely install on my new computer (Mac).  Can someone help me?  I've logged into my account and want to bring my creative cloud subscription programs.

  You must first install the Creative Cloud Desktop App and use it to install the applications. (see the link below to install)

  The links below can help. If you get a specific error, please let us know the details as well as the operating system you are using and what you are trying to install.

  FAQ: How to download and install the Adobe Creative Cloud Desktop App?

  FAQ: How to download and install creative cloud applications?

  FAQ: How to launch creative Cloud Apps

  FAQ: What should I do if I have trouble to download or install the creative cloud and Creative Cloud Apps?

• program will not launch shortcut on the desktop

  you need the (key) cntl +? to start the program - don't remember what it is

  http://Windows.Microsoft.com/en-us/Windows-Vista/keyboard-shortcuts

  Keyboard shortcuts

  Keyboard shortcuts can make it easier to interact with your computer because you do not need to use the mouse as often.

  See you soon.

  Mick Murphy - Microsoft partner

• iPhone only 6 more will not restore after downloading the new update.

  I was prompted to download the new update tonight once I started it, the download started like any other. Once restarted my iPhone, the iPhone connect to iTunes screen appeared. I connected my iPhone to my MacBook Pro and selected the "Update" option, the update has started to download on iTunes. Long story short, the iPhone will not update, I got a prompt that displays "an unknown error has occurred." I also tried to restore the iPhone and that also does not work. I also tried to put in DFU mode to restore via iTunes and that no longer works. I had problems with my iPhone with it restarts randomly, apps opening themselves and the flicker of screen and the freezing of old simply phone on a two screen tones. This is an iPhone brand new I just got last Monday. Help, please!

  Try troubleshooting help here > fix updated iOS and iTunes restore errors

• Files on the old drive will not be transferred to the new disk

  I use Lightroom CC 2015.5.1 on a Mac. Recently came close to running out of storage so I bought a new bigger external drive. My goal was to spend all her: it's a RAID drive so I tried the redundancy. Initially, I made the mistake to copy the old file during my internal drive structure where most if not all of the old structure has been using the Finder, rather than Lightroom.  I tried to resolve through Lightroom, which of course did not work.  I backed out of it, by removing the drive from Lightroom, then I deleted all the files of the new command using the Finder. Then I reconnected the drive to Lightroom and tried to make a correct move to the new drive. About 10,000 files moved very well, 4 000 do not have. Most of the time those who did not move are older jpg.  I tried to move the folders individually and the pictures individually to anything will do.  I went back to these files on Mac and could see that they existed, but they move in Lightroom. I don't get question marks that would indicate a simple broken link.  He seems to think that the photos and folders already exist and are duplicates, so even if they don't and are not.  I unchecked the box to prevent the movement of suspected duplicates but it did not help. I have a variety of error messages depending on how I tried to go on this issue, the simplest which is he who says that the files can be moved with a list of files which have not moved. It is not a problem of miniature because I can open them from their original location by Lightroom and the Finder out of Lightroom.

  Any ideas?

  -Greg

  What I (and I follow the instructions above) copy these files on my hard drive of laptop computers or move them, without interfering where all my photos are stored (which IS on my DHM).

  If you mean that the Lightroom catalog file, yes you can move it around on your hard drive (it is best to place it in an empty folder) and double-click it to open it. (By the way, even if you move your catalog file to an external hard drive, you can always use Lightroom, it will create a new, empty catalog on your internal hard disk)

  If you talk about the photos, you will need to move photos using your operating system and then in Lightroom to reconnect as explained here: Adobe Lightroom - find folders and files moved or missing

• edge animate will not launch it says the procedure entry point GetGestureInfo

  animated will of edge Launchpad, it is said that the procedure entry point GetGestureInfo be found in USER32.dll dynamic link library.

  Hi, Scott.

  Please take a look at it here:

  http://forums.Adobe.com/message/5076440#5076440#5076440

  I'm guessing that you use Vista; I will contact you by private message to help you again.

  See you soon,.

  -Elaine

• Why the old project will not be opened in the new version?

  I've updated my Premiere Pro cc 2015 and when I go to open a previous project file it indicates the project file is a newer version of Premiere Pro and does not open in my last version, which is strange since I've just updated it. Help?

  Hello

  Please check the version of Premiere Pro installed.

  Open Premiere Pro:

  WIN: Click Help > about Premiere Pro

  MAC: Click on Premiere Pro > on Premiere Pro

  First Pro CC2015.2 v9.2, is the most recent version.

  Kind regards

  Ilyes Singh

• iPhone will not be displayed on the new itunes

  After doing an update itunes is more rechaussaient my iphone when it is plugged in, anyone else having this problem?

  Note you posted in iTunes for Mac forum.

  You have restarted your computer?

  If iTunes does not recognize your iPhone and iPad, or iPod - https://support.apple.com/HT204095 - https://discussions.apple.com/message/29983567#29983567

  Restart the Apple Mobile Device (AMDS) on Windows Service - Apple-Support - https://support.apple.com/HT203188

  Troubleshooting problems with iTunes for Windows updates - https://discussions.apple.com/docs/DOC-6562

• my computer will not be updated to the new updates

  The update starts then error message can not be updated

  Microsoft or HP support updated since 08/04/2014. Full explanation here.

• Portable remote will not be printed in the new HP4622 wireless printer

  My new HP 4622 print cellphone woman (Compaq Presario CQ-60-224NR w / Windows Vista) in another part of the House on my Centurylink DSL home network with very good connectivity.  I have the printer installed to my office (gateway Microsoft XP SP3) and it prints fine from the office.  Is the printing software must also be installed on the laptop?  I sent a .jpg file to the printer from the laptop and it printed a single line in unicode? code per page until I cancel the job from the print queue. I went through the installation guide a couple of times and nothing is fixed.  Test results say that everything going and installation is successful.  I downloaded and tried the impression of physician assistant, and he said no problem found.  I had McAfee total protection, could there be a firewall issue?  I don't know about the activation of ports or that sort of thing.  I spilled a Lexmark X 7170 perfectly good all-in-one, because it was not wireless and we couldn't set up for print-to-peer.  Now I have a new wireless printer and subsequently to go to print remotely either.  Hope you can help.  Let me know if you need more information.  Thank you.

  Hi Ken,

  It seems that the system restarts erased all your duplicate entries.

  The HP 4622 and 4622 FAX are the drivers, you need to be running. Microsoft Image Writer and XPS Document Writer are installed by default by Windows, you can ignore these.

  You should be good to go.

  If I have solved your problem, say thank you by clicking on the laurels! stars on the left, or click on the button accept as a Solution.

• Illustrator will not save files to the new computer.

  I just open Illustrator on my new mac and it wont let me save anything. It is not recognize that I have a valid license or something. How to solve this without losing my work that has not been saved?

  CS6. I was able to save the file as a template. Then I reinstalled Illustrator, restarted my computer, open the file and was able to save him. Thank you.

• Shockwave Flash 11.3 r300 will not be updated on the new Mac OSX 10.7.4

  Running a new MAC - OSX 10.7.4 - Firefox plugin list says updating Shockwave Flash. Upgrade computer, restarted and the list still says I need to update to Shockwave.
  Please can you advise why this is happening and how I can fix the problem.
  Thank you very much

  You have the latest version of Flash - there is nothing more you need to do. The problem is that there is a newer version of Flash, but it's for Windows only. If the plugin check page should just be looking at the version number. I'll fill a bug report and see if this can be fixed.

• HP Photo Smart Printer 6520 will not be printed in the new HP ink cartridge black

  Help! I have followed all the steps recommended for manufacturing and nothing.

  I even put the ink cartridge in hot water and no black ink hit my white paper once.

  I have a serial number, but I can't locate the product number to see if the printer is under warranty.

  Diagnosis of quality shows an empty box for black ink.

  My printer was printing in black before change cartridge.

  Hi @lllloljiojio

  I suggest you call the HP support by phone no matter whether in or out of warranty you may need a replacement printer.

  The number of call HP is 1-800-474-6836 for the Canada and the United States, or you can Contact HP worldwide.

  What is going on, I would advise against using this cartridge now that it has been soaked in water.

  Please let me know via private message which is the result of your call with HP. How to send a private Message

• Sony Vasio SD Card will not work after getting the new hard drive

  Troubleshooting-Sony Vasio SD card

  Recently had to have a new hard drive installed and the technology couldn't get the SD card to work. Help?

  You should probably just change the drive letter: http://support.microsoft.com/kb/307844

• Photoshop CS6 will not properly install on a new iMac.

  Photoshop fails to install on a new iMac. I tried twice with no luck. I have 2 warnings (DS013 twice) and 16 errors (DF024 and DW063 five times each and DW050 six times).

  Errors ' Exit Code: 6, "" Exit Code: 7 ".

  Mylenium