Portege Z835 frozen at startup but now nothing

I have a Z835, only 4 months but now frozen to screen "starting Windows."

MS Windows logo was lit in his charming way, but I can't go any further.
After that, I can only make a hard stop using the power button.
The laptop worked well for 3 months, but now nothing.
I have to admit that I didn't create a restore disc, so, to a degree have myself to blame.

It was purchased in the United States and I live in Mozambique where support because it does not exist.
I can get to the configuration screens using F2 at startup - but then they seem to not make any difference and I'm not sure what I would do here anyway.

A COMPUTER store tried to re - install Windows 7 from an external drive, but it would also not go further.

I would be very happy if someone has an idea!

Thank you
David Wood

Hello

To me, it seems that the system cannot be started.
This can have several reasons: it is possible that your HARD drive is faulty or there is something wrong with the preinstalled system.

So what to do?
I think you should take your recovery disc (I hope that you have created this disc in the past) and try to reinstall the system.

If this is NOT possible due to a hardware problem, well in this case you need extra help a service guy

Tags: Toshiba

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