possible to the advanced recovery and investigation of my laptop online secure

I have a Toshiba Satellite C660 - 1 5 S2C255356K with windows 7 installed NB and some basic programs and also files BullGuard Internet secure possible .is accounts on investigation line servey of my computer because I want to do advanced recovery but I can find Server stored or .the procedure basic functions that I use, but I think maybe it's a driver is missing or infected.the programs I run shows that computer work good.some cant open files and I am registered as an administrator and need special access thanks in advance.

Hello

There is no Microsoft remote access using here.

If you want to recover to factory settings, back up your data and follow the information from Toshiba at this link to reinstall your operating system, back to new condition:

"How restore your laptop Toshiba to its state of charge software factory using system recovery"

https://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/bulletinDetail.jsp?soID=2737864&PF=true

  1. Make sure the computer is off ("Shut-down" in the Windows Start menu)
  2. Remove any devices such as a mouse, external monitor, keyboard, etc. USB flash drive.
  3. Make sure that the power adapter is connected and functional.
  4. Press on and press and hold the 0 (zero) key on the keyboard while you turn on the computer.  Release it when the recovery warning screen is displayed.
  5. If the recovery process offers a choice of operating systems, select the suitable for you.
  6. A warning screen opens, indicating that when the recovery is performed all data will be deleted and rewritten.
  7. Click Yes to continue.
  8. When the Toshiba Recovery Wizard opens, select "Factory recovery software" or the appropriate option for your needs.
  9. Continue to follow the signs to restart if necessary.

See you soon.

Tags: Windows

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