Precision 5510: Not compatible with software USB
I try to install (just downloaded) G4050 and he stops and tells me that my USB key is not compatible. I can scan pictures without the software but I need to scan negatives. So I know the * bleep * thing works any suggestions? Apart from a new scanner?
I tried to install it in Mode safe and that no longer works. So I have this ends as a friend called and said he had the same problem with a new Scanjet 4050 and HP tried for several hours with negative results. They had itself back to the scanner and to order a new model later... Thank you all for all you tips.
Ron
Tags: HP Tablets
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1. What is the brand and model of the computer?
2. what security software is installed on the computer?
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Method 1.
Open the hardware and devices Troubleshooter: http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
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Make sure to run older programs in this version of Windows: http://Windows.Microsoft.com/en-us/Windows7/make-older-programs-run-in-this-version-of-Windows
Method 3.
Install a USB device: http://Windows.Microsoft.com/en-us/Windows7/install-a-USB-device
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