BlackBerry software blackberry 10 data is not compatible with the version of the software of the device you are currently using

Hello

My update of 10.3.1.1565 sali writing entry to the top on my phone.  so I tried the downgrade to 10.2.1 to do all my files are gone, however I thought I was smart by making this morning during the execution of 10.3.1.1565 a full backup before attempting the downgrade to os 10.2.1 through BlackBerry Link

In any case I had to restore my device to 10.3.1.1565 and now when I try to do a restore by using the .bbb (backup) I created to present IE get the following error message:

BlackBerry 10 data is not compatible with the version of the software of the device you are currently using

versions of the software on my phone now and the version of the software when I did my backup are exactly the same 10.3.1.1565.  I am able to restore my user files and applications ect, because it proposes to make a partial restoration,., but my contacts and don't forget files are now gone.  I NEED THEM.  How can I get that back...

Help, please...

Thank you

Hello

I thought about it.  so I thought I'd post.  Apparently the BlackBerry pulled the 10.3.1.1565 update.  Anway don't know what happened over butI usng Shenshi and grabbing an update of another carrier, after that, so I'm now able to do a full restore using my old BBB file.

Tags: BlackBerry Smartphones

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