Premiere Pro CS6 - a low level exception occurred in ImporterMPEG

Hi Adobe community.

I am having a bit of a problem with the ImporterMPEG.prm for Premiere CS6 Pro plugin that is causing playback and export issues.

Specifications of the computer: Win7 PC, NVIDIA GeForce 6150SE nForce 430 graphics card

Description: After video for a while, first finally start playing repeatedly have reported "a low-level exception occurred in ImporterMPEG. The preview player will be frozen, and I won't be able to export. Export fails with a generic message "unexpected error".

This issue has only started a week ago. So far, I was able to use Premiere Pro CS6 without any problem. If possible, I would avoid the upgrade to 2014 CC, because the CS6 version was working fine before.

So far, I've tried a few things:

• Deactivation and reactivation (which, moreover, apparently is not help users subscription like me, by my recent chat with Adobe support on this issue)

• Uninstall and reinstall (I didn't know the CC cleaning tool at the time, so I didn't try a clean uninstall yet)

• Change the preview File Format in the settings of the sequence (from i-Frame only MPEG who had worked since I installed the software for more than a year to Microsoft AVI)

• Crying silently to myself (it did not help, the computer is cold and cruel)

• Compensation to the media cache (that I had never done it before and let it get up to ~ 75GB without noticing me)

• Move the plugin from its location in Program Files, in the hope that maybe Premiere Pro would notice was missing and try to find a new cool (it did not)

So far, only the preview File Format change appeared to bring relief, but bad behavior came back after about a week.

I think that maybe the ImporterMPEG.prm plugin has been corrupted somehow? The only notable thing, I remember with the computer in the course of the last few weeks has been a power event that suddenly stop my computer. I think that was my first Pro open at the time.

If it is relevant, I work mostly with. AVI. MP4, and. TS files my FPS and projects, all the different resolutions. I'm usually working with about 1 GB of files in a project, very rarely more than 2 GB.


Does anyone else have this problem? Or, better yet, someone else has solved this problem?


Thank you!

But really, the real solution for me was don't update Premiere Pro CS6 after a reinstallation. The latest updates do not like my computer, I guess.

Thought I'd post the solution here in case anyone in the future has this problem. (relevant: xkcd: the wisdom of the elders)

-Sam

Tags: Premiere

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