Premiere Pro CS6 importing .mp4 = "the file have no audio or video streams."

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• Can choose 5.1 in hearing CS6 for surveillance, but not in Premiere Pro CS6

  System: Z820, Win 7 Ultimate x 64

  Audio: Creative SoundBlaster Recon3D PCIe, Altec Lansing 5.1 speaker system

  SW: Master Collection CS6

  I use Premiere Pro CS6 for some time now, but only for stereo video projects. I recently started working on a short film and necessary 5.1 Surround sound as well. I created a track 5.1 surround to the AU and were able to control the sound and the surround panning effects in AU during development. Here is the Audio parameters and mapping the chain, I used to get my 5.1 working so I could control:

  

  As can be seen, I chose the default Ms Device Class here, and everything seems fine. I have 6 channels identified and mapped in the right corners. I also confirmed that my title of master in AU is 5.1 Surround. I exported a 5.1 WAV and it imported to the RA, in a session of 5.1 surround, confirming that the track where landed the WAV file and the captain are both 6 channels (and even if the order is displayed differently, the content correctly mapped from UA in Pr).

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  As can be seen here as well, I chose the sound 'default' first Pro WDM. I learned that the WDM is a newer version of MS and encapsulates all the functionality of Ms. I don't know why in the use Mrs. and Pr WDM. However, as shown, with WDM chosen, I have that 2 channels in the dialog mapping to work with, not the 6 I (and was in AU). I can't will produce these other four channels.

  As seen in the fall down captured in the screenshot above, I also ASIO4ALL installed, but shows too only 2 channels in the Pr and the AU. Interestingly, when I move the mouse over the selection of the speakers in the control panel of ASIO4ALL, it indicates there are only 2 channels (but says that there are 6 INPUT channels). Creative SBZ series ASIO option is not better, offering only 2 channels.

  So I went to check my system settings, which are all shown below:

  

  As seen above, Windows knows y 5.1 surround on the system, and the Test available in the box on the left bottom proves that each speaker is configured and working properly. Hearing knows as 5.1 is available on my system and use it correctly, as described above. However, Pr refuses to acknowledge this fact and therefore, I am unable to monitor projects 5.1 surround on my system. If the AU neither Pr worked, then I would mark it down as driver or the sound card, but as an Adobe product problems correctly uses the audio system and the other is not, it leads me to believe that it is Pr that is at fault.

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  Any advice would be appreciated.

  See you soon,.

  Shane

  I finally got an external audio interface (MOTU UltraLite MK3), and I can see NOW all channels in Pr and to the. So it seems that it WAS the Creative Soundblaster card and it has the drivers (32 vs 64, or something similar) which prevented one or the other of Pr or AU to see the surround channels.