Presario cq-57: cq-57 bios lock

My future ex-girlfriend just put a bios password on my laptop. After that three attempts to connect, I received a message 'SYSTEM' OFF with code according to [62313085].

Please help me

Dear customer,

Welcome and thanks for posting your query on the Forum from the HP Support

Looks like you are looking for a password here, we will surely help you with this problem

Please try this password = 73071001

Steps to follow:

1. use the posted above unlock code to access the BIOS

2 disable all passwords that are enabled

3. If the request for current password - enter the unlock code

4. for the new password, simply press the ENTER key

5. repeat the same thing to check the password column.

6. then exit the BIOS saving & exit option to save the changes.

Troubleshooting:

Incase if the password does not work please try a Hard Reset as follows.

1. power off the laptop

2 disconnect the power adapter and remove the battery

3. press the Power button for 30 seconds

4. connect the power supply/AC adapter (leave the battery for now) & start Notepad

5. If now see you a password, please enter the same password that I've shared before, & press on enter

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the white button on the right to say thank you Thumbs Up *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

Although I am an employee of HP, I speak for myself and not for HP

Tags: Notebooks

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