Print to PDF - Thunking spooler stops working
When you print a document in Word 2007 to create a PDF file (I have Acrobat 9), I now get an error message that says "Thunking spooler APIs from 32 to 64 process has stopped working". The PDF is created, but that part of the document is printed. I did that for awhile on this system, XP Edition Vista 64 family, without problem. But recently it started and I can't create PDF documents in Word 2007. When searching on the microsoft.com site, I can't find anything on it. Thanks in advance for any help.
markbgardner,
Thank you for visiting the Microsoft Answers community forum.
If it is a 64-bit version of Vista, then your problem may be related to the try to print from a 32-bit program on a 64-bit operating system. There is a fix for this problem here:
You experience problems when you try to print a document in a 32-bit program on a computer that is running a 64 bit version of Windows Vista
http://support.Microsoft.com/kb/941962/en-us
If that solves not, try to uninstall and reinstall the printer driver. It is possible that the drive got corrupted.
Also try to run a System File Checker:
To run the System File Checker tool, follow these steps:
Click Start and type cmd in the box start the search.
Right click on cmd in the list programs, and then click Run as administrator.
If you are prompted for an administrator password or a confirmation, type your password or click on continue
At the command prompt, type the following line and press ENTER:
sfc/scannow
When the analysis is complete, test to see if the problem you are experiencing is resolved.
If this does not work, you can do a system restore to a point in time where he worked:
To restore the operating system to an earlier point in time, follow these steps:
Click Start, type system restore in the search box, and then click System Restore in the list programs.
If you are prompted for an administrator password or a confirmation, type your password or click on continue.
In the System Restore dialog box, click on choose a different restore point and then click Next.
In the list of restore points, click a restore point created before you started having the problem, and then click Next.
Click Finish.
The computer restarts and system files and settings are back to the State they were in when the restore point was created.
Let us know if you need more assistance.
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
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