Printer Dell 5130cdn - streaking on color prints

Printing black and white works very well. With color prints I get several streaks running through the entire page. Two streaks are purple and about 1/8 inch in width. There are at least 10 streaks orange 1/16th of an inch or less wide extending across the entire page. The location of the streaks doesn't seem to change much between the impressions. I recently replaced the cartridge toner and drums with new parts from Dell.

The troubleshooting guide suggests opening a program in the tool box and running graphic printed. I have not been able to find how to start the program from the Toolbox.

So where should I go from here?

Thank you

Rich

I ended up getting the solution to my problem of Dell warranty service. I didn't know that I had this earlier.

Inside the front door of the printer, you can find a cleaning tool blue plastic with what looks like a pad of velcro on the end of it. The inside of the door on the front of the printer, under each of the four drums, you'll see a gap of about an inch wide with a blue border around it. Insert the cleaning tool into one of the slots until it stops and then remove it. You should feel a clicking against the cleaning tool when you do this. Repeat 10 to 15 times for each of the four slots. For me, that did the trick. I thought for sure it was the fuser unit, but could not understand way that it did not affect printing in black. Now, I know, I thought wrong.

Were instructions to do this, that I could find in any case nowhere in the online help or the manual of the printer in the troubleshooting section.

Replacement cleaning pads come replacement toner cartridges that Dell sells. Hope your problem is as simple as mine. Good luck.

Tags: Dell Peripherals

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