Printer giving horizontal lines through the text in the print quality report.

I ran through the troubleshooting steps.  Use all of the HP ink (and always have) I cleaned the printheads through the steps.  The color blocks out now clear - also received streaks before the troubleshooting steps.  The black bloc also lacks a section in each of the blocks of color.  The text at the top is still missing some parts.  I also replaced the black cartridge with a brand new.

Can it be fixed or I am looking at a new printer?

Of two things happening. The printer just needs to be aligned, or the print heads are gone.  You can find the alignment in the same place, you can find the print head cleaning.  If the alignment fails or does not solve the problem, the print heads went out and must be replaced.  The print heads have their own warranty, so be sure to check the date of warranty before look you at buying new print heads.  If the print heads are under warranty and need replaced, HP should replace it for free.  If the printer and print heads are more under warranty, it would be cheaper to buy a new printer, it would be to replace the two print heads.  Let me know what happens.

Tags: HP Printers

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