Printer HP 8630: Photosmart paper option is "locked"?

I am trying to print photos from picasa.  When I choose the paper type 'print boarderless photo' option is locked?

I worked with HP online chat support.  Technology has determined that the printer driver I had installed was not compatible with my operating system (Windows XP).  Old uninstalled and installed new/correct driver.  Everything works now!   On a side note - the technology was very competent and thorough.  I hope this info can help someone else having a similar problem?

Tags: HP Printers

Similar Questions

  • Photosmart 7520 will not print on color construction paper.

    My Photosmart 7520 print text on color construction paper.  It feeds through the status bar, but does not print.

    Hey @JanMO,

    Welcome to the Forums of HP Support!

    If you have a 7520 Photosmart all-in-one that doesn't seem to not want to print on color construction paper? Because the product is to feed the paper in the paper tray but isn't actually put ink on the page is does not seem to be a problem with the book itself and not filling not the management of specifications that your printer takes in charge for a type of paper.

    According to the specifications of 7520 Photosmart it can handle:

    • Types of media supported: Paper (brochure, inkjet, ordinary), photo paper, envelopes, labels, cards (greeting), transparent
    • Supported media formats: Letter, legal, 4 x 6, 5 x 7 in., 8 x 10, no. 10 envelopes
    • Recommended weight: 16-80 lbs.

    Plug Photosmart e-all-in-one printer 7520

    You know the exact weight of the construction paper?

    Your printer will print on other media, such as plain white paper or photo paper glossy with no problems?

    You could try to browse the next document in troubleshooting print quality, but please note that if your paper is not listed in the support media types, sizes or requirements of weight that you can do more harm to your printer.

    The problems of print quality for the e-all-in-one printer series HP Photosmart 7520

    Please let me know what you find on your construction paper specifications and if none of these steps helped to solve your problem. Good luck!

  • HP Photosmart Premium C410b: printing using panoramic photo paper

    Hello

    Is anyone able to tell me how to print using A4 panoramic photo size.

    Thank you

    Hi @Silverback2,

    Welcome to the Forums of HP Support!

    I understand that you are curious how to print on A4 panoramic photo on your HP Photosmart Premium C410b printer paper. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem.

    Your printer is not designed to print on that size of paper. If you want to print on the paper, I think that a DesignJet is better suited for these types of photos.

    Specifications of printer for HP Photosmart Premium Fax all-in-One printers (C410a C410b, C410c, C410d, C410e)

    .

    Sizes and types of paper

    Paper
  • Photosmart 5510e all-in-one: how to print using legal size paper on my 5510e

    H0w print using legal size paper on my5510e

    CanuckRobroy

    Excellent.

    I just edit my previous post.

    The Council is essentially the same, although because of the differences in the operating system, the details of how the 'preferences' are handled and presented are indeed different.

    I am very pleased that it's done.

    Good impression.

    Click on the thumbs-up Kudos to say thank you!

    And... Click on accept as Solution when my answer provides a fix or a workaround!

    I am happy to provide assistance on behalf of HP. I do not work for HP.

  • HP Envy 5540: HP Envy 5540 will not be printed on A4 photo paper

    As said in the title, the HP envy 5540 which has brought us recently will not print on A4 photo paper. When you try this it will be just the paper jam. It can print on the matte side of the shiny paper but who despises the point to print on glossy paper. Glossy paper in which you provided (10 x 15 cm) works very well so I don't see what the problem is.

    So I thought I'd post a response cela in case someone else wins the same problem. To resolve this problem when you put paper in the tray make sure that it is placed as left as possible. The reason for this is because the paper gets stuck to the right of the printer inside, this is of course because this model isn't try and calibrate the book itself just cause, it assumes that the Board is good enough.
    If this still does not work then I recommend that once in the basic printing options, select photo paper (HP or not depending on what you have). More there are also in Control Panel > display devices and printers and right click on the printer model you are using, and then select Printing Options. Then, check the orientation of the layout and for verification of the quality of the paper / source paper and media for what you feel would be good for you.

    Hope this helps someone else who has this problem because when I looked around I saw never the solution.

  • How can I get my printer to print photos on photo paper high gloss?

    HP Photosmart C309n all-in-one - Windows XP no matter what setting of selected paper, print photos on photo paper high gloss with too much ink - like printing on plain paper or matte photo paper.

    When I tried E * n photo paper in the main tray, the result was recognizable, but all shades of green. I replaced the two blacks and the result was just, but with a pink hue. I replaced all the colors - lead better, but dark and a little too dark in some areas. Even with HP Advanced Glossy and E * n Premium High Gloss.

  • Printer says out of paper, but not in Windows 7

    I just installed my printer and print a few things before he rehearsed with the paper when it seems to be in properly, Ive tried several times.  And I was also wondering if its ok to disconnect the usb cable between the impression?

    Hi kirstenolson,

    What are the brand and model of the printer?

    One of the following problems may cause this problem:

    ·         The paper trays are empty or overloaded.

    ·         The paper is curved.

    ·         The printing side, or shiny side, the paper is not loaded in the tray upside down. For photo paper, always load the rough side of the paper to the top.

    ·         The paper is too smooth for the product.

    ·         The paper can not be engaged with the feed rollers.

    ·         The width of the paper guide is adjusted too tightly against the stack of paper.

    ·         The paper tray is not completely inserted in the product.

    ·         The paper in the printer driver settings do not match the paper loaded in the paper tray.

    ·         The driving rubber rollers are dusty.

    Method 1: Reset the product

    1. Press the power button to turn the product on.
    2. With the product under voltage, unplug the power cord from the back of the product.
    3. Unplug the power cord from the wall outlet.
    4. Wait at least 15 seconds.
    5. Plug the power cord into the wall outlet.
    6. Reconnect the power cord to the back of the product.
    7. If the product does not light by itself, press the Power button to turn it on.
    • If these steps solved the problem, it is useless to continue troubleshooting.
    • If the problem persists, continue to the next solution.

    Method 2: Check the status of the paper and then reload it

    1. Replace any paper torn, dusty, wrinkled or twisted.

    NOTE:

    Use of regular, white, unused paper in the product until solve you the problem.

    1. Make sure all the paper in the tray is the same size and type. Never charge which coexist paper types at the same time.
    2. Press the stack of paper on a flat surface to align the edges.
    3. Make sure that the stack of paper has at least 10 sheets and not more than 25 sheets of paper.

    NOTE:

    Do not load too much paper in the product.

    1. Insert the stack of paper into the product and gently push the paper guides comfortably against the paper. Make sure that the paper is fully inserted in the product.
    2. Try to print again. If the problem is not resolved, try different brands of paper and different types of paper, a guy in a loading time. Then try to print again.
    • If these steps solved the problem, it is useless to continue troubleshooting.
    • If the problem persists, continue to the next solution.

    Method 3: Adjust the paper settings in the print driver

    The paper in the printer driver settings must match what is loaded in the tray.

    NOTE:

    These changes do not change the default print settings. Return default print settings the next time the program is opened.

    1. Open the document that you were trying to print when the problem occurred.
    2. Click fileand then click print. The print dialog box opens.
    3. Click on the button that opens the Properties dialog box. Depending on the software, the button can be Properties, Options, Configure the printer, printer, or Preferences.
    4. Click on the tab which provides parameters of type and size of paper. The tab may be features or paper/quality.
    5. In the drop-down menu is sized , select the paper size that corresponds to the paper in the tray.
    6. In the drop-down list menu type , select the type of paper corresponding to the paper in the tray.
    7. Click OK, and then click OK again to print the document.
  • Paper settings shows only the leaves and the CD/DVD.  No roll paper option is listed.  Any advice?

    Paper settings shows only the leaves and the CD/DVD.  No roll paper option is listed.  Any advice?

    Hi Bcoo,

    Provided paper settings options is by the printer driver. I would ask you to update or reinstall the printer driver.

    If you are still not able to see the option, contact the manufacturer of your printer.

    I hope this helps.

    ~ UL

  • When I try to print to create a PDF form, the document which results from looks like it has been reduced or printed on legal-size paper.  I am trying to adjust the PDF so that 1 inch margins on the document resulting

    PDF documents that are created on my PC look like the text has been reduced or the document is printed in legal format instead of the letter.

    How to adjust the resulting PDF document to look at as it is printed on letter-size paper?

    Hey, Bessie.

    When you print to PDF it has an option to fit to Page. That switch off and you should not have more discounts.

  • HP Envy printer 5540: printer does not recognize paper 8.5 x 11

    I removed the paper 8.5 x 11 and printed several photos 5 x 7. I removed the paper photograph 5 x 7 and reinstalled paper 8.5 x 11 in the main tray. Printer will not recognize paper 8.5 x 11. I removed the paper and slid back the paper guides and reinstalled the paper. No change in the problem. When I select "Copy" on the screen of the printer and go to settings, it displays "tray and main paper tray: 5 x 7" if I try to print from the computer and select 8.5 x 11 paper, the printer does not recognize that size paper and continues to display paper 5 x 7.»

    Hello

    Open and close the paper tray, here, it will show on the screen of the size of the paper.

    Click on modify and change paper size we Leter and the type of paper, such as plain paper, then check all difference.

  • OfficeJet k7100 - will not print on darker colored paper

    Hi all

    I hope for more help. I like to play and I want to print on lazer blue paper in grayscale. However, whenever I try the printer seems to ignore the fact that I have some paper in the tray and seems to give an error "no book". I tried to change the lighter paper and it works very well, it only dark paper.

    Any ideas or suggestions would be welcome.

    Thanks, Ethan

    Hello

    Done, I've sorted the problem. With the paper being dark, I understand that the sensor will not print. Then, I shone the torch on my cell phone in the printer and then clicked "print"... Hey presto, it prints!

    Thanks for your replies.

  • What is the maximum distance that the printer wireless HP Photosmart 7510, you can be

    We lack to set up the printer wireless HP Photosmart 7510 as our it Department and would like to know the largest reliable remote, you can have your office of him to make it work.

    Hello

    As mentioned above, there are many factors, no one can say. Under current free air according to your router, it may be from 30 m to 100 m

    Kind regards.

  • HP printer Envy 4500 does not share print and else, says paper jam

    Just bought HP Envy printer 4500 which is supposed to print on both sides.  I put a copy of a document of two faces in the place where the document is supposed to copy.  I put the function copy, black ink, 2 Facer.     Then, I pressed 'start' and a copy out of feeder.  When I pressed on the two long side once again I get the message 'paper jammed' I called HP and Best Buy and nobody can help you.  HP support says paper I use is the cause.   Excuse me, but this is a multipurpose with 96 bright paper, 20 lb.   Best Buy tech told the paper or the paper type has nothing to do with anything.    I wanted to only two printed sides to save paper, but I can't live without this feature.

    But, for the record, I learned the machine is faulty by Best Buy and return.   I don't think it's paper or defective.   What do I do and where can I find the explicit directions to copy both sides of the paper.  No computer!

    Hello

    The procedure:

    • Press copy,
    • Touch 2 faces
    • Touch black or color

    Now the printer says «face...» "It will copy the first page, do not remove paper.

    • Turn the paper on to the second page (or put the second page on the glass).
    • Press ok

    It will copy the second page.

    Kind regards.

  • How can I print to hp photosmart all-in-one ipad 7280

    How can I print to hp photosmart all-in-one ipad 7280

    Hello

    But the C7280 is not active AirPrint, you can still print via the local network using HP ePrint mobile app.

    You can find the steps to get and use the application in the following document:

    http://support.HP.com/us-en/document/c02775166

  • printer 1815n lazer said paper when there is paper in the tray, how to fix

    I don't know what has changed, the printer was working fine and then started saying out of paper. I tried to put more paper, less paper, to take it in and out of the status bar.  Turn on the printer and restarting. I'm not savy with this printer, I recently bought, 2nd hand. Can anyone give me a suggestion, what else to try?

    Hello

    This happens to you while I try to print a file in particular?

    Step 1: Check the media and print settings

    1. when the printer is turned on, remove the power cord at the back of the printer, wait 30 seconds and then connect the power cord to the back of the printer.

    2. If the printer is not already on, turn it on by pressing the power button.

    3. replace any paper that is torn, dusty, wrinkled or folded. If the paper is curved, sketching paper, folding gently in the opposite direction of the one who rolls up or replace the paper.

    NOTE:

    Use plain paper in the unit until the problem is resolved.

    4. check that all the papers are the same size and type.

    5. press on the stack of paper on a flat surface to align the edges.

    6. check that the stack of paper to load into the device contains between 10 and 25 sheets of paper.

    NOTE:

    Do not load too much paper into the printer.

    7. Insert the stack of paper into the printer and then gently push the paper guides comfortably against the paper.

    8. set the paper settings in the print driver. The paper in the printer driver settings must match the paper settings for at least one of the installed paper trays.

    a. open a document in the application in which it was created.

    b. click on file.

    c. click print.

    d. click on Properties. The printer properties dialog box displays.

    e. click on the paper/quality tab.

    f. in the drop is size , select the size of paper loaded in the device.

    g. in the drop type , select the type of paper loaded in the device.

    h. click OK.

    NOTE:

    These changes do not change the default print settings. The print settings will revert to the default print settings the next time the application is opened.

    9. in the print dialogue box, click OK to print the document.

    10. try to print again. If the problem persists, continue with the next section.

    NOTE:

    If the problem is resolved and you want to print on a different type of media, change the paper in the unit and repeat steps 2 to 7 for new media.

    Step 2: Clean the rollers

    1. turn off the product and unplug the power cord.

    2. open the access door for access to the rollers. According to the model, this is usually the rear access door. See the user guide for more information on the location of the rollers.

    3. clean the rubber with a non fluffy cloth rolls, slightly impregnated with water.

    NOTE:

    Distilled, filtered or bottled water is recommended for cleaning the rollers. The tap water may contain contaminants that can damage the rollers.

    4. make sure that the rolls of paper based on the feeder, which lie behind the reels back, is cleaned. A cotton swab slightly moistened with water, may be necessary to achieve these rolls.

    5. close the access door and plug the power supply cord.

    6. try to print again. If the problem is not resolved, continue to the next step.

    Step 3: Repair the unit

    If you have followed all the steps and you are still experiencing a problem, service your product.

    Cause

    One of the following problems may cause the error message:

    ·    The paper is curved.

    ·    The printing side, or shiny side, the paper is not loaded in the feeder upside down.

    ·    The paper can not be engaged with the feed rollers.

    ·    The width of the paper guide is adjusted too tightly against the stack of paper.

    ·    The paper tray is not completely inserted in the product.

    ·    The paper in the printer driver settings do not match the paper loaded in the paper tray.

    ·    The driving rubber rollers are covered with dust.

    NOTE: You can also contact the manufacturer of the printer as it can also be a problem with the printer settings.

    Step 4: Turn off bidirectional printing and search for the issue.

    Here's how:

    a. click the Start button > click on Printers and faxes.
    b. right-click on the printer icon, then select printer properties.
    (c) in the Properties window, click the Ports tab.
    d. clear the check box for enable bidirectional support.
    e. click on the OK button.

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