Printer Photosmart 5520 problem:, I have access to the secure page and cannot open a session

My printer does not print in black. I followed all the instructions to fix it. I can't go down loard that assistance because it is a Vista. I get to the secure page and he asked my name and my password. I am the administrator, but it does not accept my names or passwords and blocking me. What name and password it seeks?


Hi @arts4pat,

Welcome to the Forums of HP Support!

I see that you get a secure page and that you are unable to print black on your HP Photosmart 5520 e-all-in-one printer. I'd be happy to help you with this.

I like that you get the login screen for the Built-in Web server for the printer. Is this correct? This seems to indicate that someone has put a username and password on the printer, for security reasons. If you don't know what are the connection information, the only way to remove this is to do a factory reset on the device. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

That being said, I would like to start here. Please, try the steps in this guide, the printer prints blank Page or fact not printing black or color ink for HP Photosmart 5520 and Deskjet Ink Advantage 5520 series e-all-in-one printer.

NOTE: This problem may be caused by problems with the ink cartridge print head or with the printer ink system.

If you have completed all the above steps and your product still has a problem, the printer service.

Contact HP for service in all countries except Asia-Pacific.
First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
Cost of repair out-of-warranty printers may apply.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link:
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to choose your
contact options»
Step 4. Scroll down and click on: contact HP options - click Get phone
File number and phone number are displayed.

I hope this helps. Good luck!

Tags: HP Printers

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