printer says its troubleshooting, but can't find the problem

I have a MFC-9560CDW printer
I have a Dell Optiplex 990 running on Windows 7 Professional

Printer says I'm connected but she need to troubleshooting when I click on solve it says that it cannot find a problem

It worked before on that PC or you just installed it?

http://welcome.solutions.brother.com/BSC/public/us/us/en/DLF/download_top.html?reg=us&c=us&lang=en&prod=mfc9840cdw_all

Tags: Windows

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