Printer stops responding

-All the different Windows platform, has no importance.
-HP LaserJet p2015n.

-It has an IP address in the network.

Difficulty using one of our printers. It prints only 2 pages and display error and request more it same pages again. And then, I'm not able to print more. I can turn it works and reprint 2 pages. Loop.

I try to connect to the printer through the web interface http://xxx.xxx.xxx.xx (IP of the printer), it displays a blank page. Later, I got this error message:

500 Internal Error

Using telnet I am able to connect etc. I can also he ping.

You think it's a hardware failure? I tried to print, premises, 2008 and 2003 print server.

Someone has an idea?

Thank you

Hello TenEighty,

Thanks for the post.  Click on the link below, from what you describe, it its related equipment, hopefully not fatal.  The last section of this document discusses some of the error codes, test/primary solution is a power reset, some more long than the other depending on the component in question.  Good luck!

http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?objectID=c00763669

Tags: HP Printers

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