Printer with Vista Home Premium problems

I'm having a terrible time getting my HP printer to work.  My daughter has disassembled the computer and back together.  Both have been done with my permission and supervision, BTW.  Connect the power supply of all equipment is fine, startup is very well, everything seems to work fine except my HP printer. He has not worked since the computer was disassembled and put back together.  Uninstalling and reinstalling both get hung up and won't be finished.  My HP printer will a the printer section in Device Manager.

HP told me to do all sorts of things, but none solves the problem.  I have disabled firewall during installation.  I disconnected my cable internet connection during the installation.  I had to delete some registry files that will not remove during uninstall.

I'm so frustrated that I took out an old Lexmark printer that will not install correctly.  The Lexmark printer for some reason any settles in the Device Manager in the section "other devices" with a question mark and will not create a section of the printer.  Then of course, it is not the printer.  There must be something else in Vista that I'm missing that prevents a correct installation.

The first day, I bought my HP printer, a 6310 all-in-one, my printer installed and worked fine.  Just did not work since my daughter put our computer together.

Our Hitachi DVD-rom will not quite work, either.  The music can be played, CDs and DVDs can be played, but burning does not work.

Any help would be appreciated.

Thank you

Patty

Hi again Patty,

I have a few questions for you.  You said "Everything in the file zip, except the pilot, moved."  When you double-click on the zip file, an installation routine starts then, or is it just unzip the files somewhere?  If you look at these files, do you see any facility named, or any executable?  If so, double click on setup to start the installation.  If this is not the case when you are installing the printer via the Control Panel, select 'have disk', then access the dirctory files are uncompressed in and who should install the driver.

You mentioned that you did a restore of the system, but can return only 10 days.  Never has that take you back to this problem before?  For more than two weeks we last talk.

Updates can be removed through the Control Panel, programs, programs and features, view the updates installed (left).  Unless you're of course update you want to delete, I wouldn't get rid of them at random.

You can consider a reinstall of Windows Vista.  If the method above does not receive your printer doesn't work, then something is wrong or damaged.  The fact that this all started when you took the lid of the machine has always wonder if we also have a hardware problem. Brent
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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