Problem downloading images of the iPhone pro mac book 6 more

I have always been able to connect my iPhone to my MacBook Pro, raise iPhoto on the MacBook and import pictures and videos from my phone.  I know having an iPhone 6 Plus and for the first time when I connect the phone to the MacBook, it was clear that the pictures and videos on my phone were not all available at importation.  I still see them on the phone and I did updates and put both turned off and restarted, but I don't see them as being able to import.  I see some but not all.  Any suggestion?

Hello Bwalk76,

After reviewing your post, it seems you have trouble downloading pictures and videos on Mac.  Looks like you already have a troubleshooting.  I recommend reading this article, it provides a few other ways that you can get photos for the Mac.

Use iCloud library or My Photo Stream

If you enabled iCloud photo library on your Mac and iOS, your photos may be device already on your computer. Follow these steps to check your photos in pictures for OS X. You can also go to iCloud.com and open the Photos app to see your entire library and select the photos to import.

You can also use my photo stream to access your photos on your computer.

If you cannot import pictures from your iPhone, iPad or iPod touch to your computer - Apple Support

Thank you for using communities of Apple Support. Good day.

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