Problem hardware iPhone 6 +.

Hello

I had an iphone 6 + last year, but still by the apple warranty. The problem is answering the phone. When I answered the phone, the caller would hear me, but I couldn't hear what they were saying, however, I had to open the speaker to hear what they were saying. In addition, it happened when I was using the phone to call via my carrier, the appellant through social applications like viber, facebook message and so on were very good however. I don't know what is happening with my phone. Could someone answer me please? If there is a problem and need to be fixed, how can last question, I set up an appointment with apple. My warranty would be expired April 17, 2016. Thanks in advance.

Nick Nguyen

Sincerely,

Restart your phone.

Try resetting your device. This will not erase your data stored on that device.

  • Press and hold the sleep/wake button
  • Press and hold the Home button
  • Press and hold both buttons until the display turns off and on again with the Apple logo on the subject.

Alternatively, you can go to settings - general - reset - Reset all settings

If that doesn't work, restore your device to factory settings. Please note that this will delete the data on your device.

Take a look this Apple Support article: use iTunes to restore the iPhone, iPad or iPod to factory settings - Apple Support.

If these steps do not work, contact Apple and ask for help.

https://www.Apple.com/support/iPhone/contact/

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