problem iOS 9.3.4

After installing the new update IOS 9.3.4 I have problem with my Iphone of 6 with the emoticon in Snapshat and Message. The application closes automatically or stay on the keyboard without possibility to send my message or I have to wait a long time before the keyboard appears. Do you have a solution? Is it possible to cancel update? Thank you for your help.

Hello anneblc,

Thank you for using communities Support from Apple. I know have a problem with emoticons, it's not what you expect. If I understand correctly, you cannot use Snapchat and Messages as usual, and sometimes the apps will be closed unexpectedly. Here is what I suggest to start solving your problem:

1. begin by closing applications Snapchat and Messages from the view of multitasking, and this article is a visual guide for this process:

Force a nearby application on your iPhone, iPad or iPod touch

2. then restart your device under the tap down and starting process is important to keep the iOS software works correctly. Then retest your questions:

Restart your iPhone, iPad or iPod touch

See you soon!

Tags: iPhone

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