Problem of Smartphones with BlackBerry Presenter Torch blackBerry 9810

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• Problems of Smartphones from blackBerry to Blackberry App World Server connection

  I got a new Storm2 9550 and some of my applications didn't work properly when transferred from my Storm 9530. Among them Blackberry App world gives me the error:

  BlackBerry App World is having problems connecting to the Blackberry App World Server. Check your network connections, and then try again.

  I downloaded and reinstalled app world several times that I can count to no effect. I rebooted my phone, returned my service books and re-entered my THS several times, and it's not helping.

  Help, please. I need to reinstall some of the apps I got go to app world and I can't do it until the app world features.

  In fact, I understood the question myself. Apparently when it is attached to the WIFI, Blackberry App World does not want to connect. When WIFI is off (or out of range) and I use Verizon EVDO network, App World works fine. The RIM should be looking at why App World will not work on a WIFI connection.

• Problems of Smartphones with WIFI blackBerry without a data package (network of curve 8520 O2 - UK)

  Hi all

  Sorry if it sounds a little vague but a buddy of mine has one just entered into the world of the blackberry and some problems, so I thought that I try and help out. It is not the data packet at the moment (trying to persuade, but thinks he can take the time lol) and attempts to use the wifi on the phone to access the internet at home. The phone is connected to its network and has received an IP address but still does not seem to let you browse the web.

  The browser settings have changed to the hotspot browser and I think the preference of connection has been replaced by a preferred WI - fi connection. Are there settings I can change that I may have missed that could help or is it something that has been locked by O2 to make you buy the data service?

  Thanks for any help.

  Robb

  If you have the hotspot active browser, should all needed.

  Go in manage connections > in the first section, to WiFi, is the WiFi network name listed, and what is right, a green check mark, dash white or what?

  Now click on manage connections > status of Services. What is next to the heading "WiFi network", active profile, etc.?

• Problems of Smartphones 9800 blackBerry with e-mail upgrade

  Recently, I've migrated from the Blackberry Curve to the 9800.  Now I feel bad to send emails.  Text messages work fine, however, when I send emails (including myself), I get a a status icon next to the message displaying a box of red square with the letter "L", red in the middle.  The message does not get sent.  I don't know how to resolve this error, or what means this icon.

  Thanks for any help.

  Marcia

  Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This clear all cache as restart and update the host Routing Table.

  Your old card SIM does support 3g? try to change the signal to 2g and see if it persists.

• Minor problem of Smartphones from blackBerry with e-mail.

  It seems that all my emails arrive in code. Not sure if it's something to do with HTML or not.

  Here's a sample of what look like my emails:

  DOCTYPE HTML PUBLIC "-//W#C//OTO HTML.

  and etc etc etc.

  I looked for an option that allows me to choose HTML or not, but found nothing that works. Any help would be greatly appreciated.

  Stephen, you close your programs that you open with the bb menu key then scrollin down to close.

  The ESC key closes the programs, and that will keep your programs running.

  

• Confused BlackBerry Smartphones with Blackberry Storm Desktop Manager

  The Roxio program platform is really confusing me. I'm used to a Palm application and can't quite get the hang of this thing.

  My biggest problem is that I can't find a way to use my computer to add contacts instead of on the phone. This program is an application where you can use the laptop to add information and new contacts and then synchronize with the phone?

  I figured out how to add video (although its easier by using the mass media and simply drag / drop), add pictures and Itunes sync but contacts seem to be non-existent.

  As always, thanks in advance!

  the Palm is 'Connector PC' + 'PIM' (personal information manager)
  the RIM is just "PC connector.

  In addition to the Desktop Manager, you must use a PIM on your desktop. Best solutions are Microsoft Outlook or IBM Lotus Notes. Both allow you to edit your contacts on your PC and then synchronize with your BlackBerry smartphone.

  or you can use GoogleMail contacts, with real-time wireless synchronization. This solution does not require a PC.

• BlackBerry Smartphones with Blackberry world App error questions (80002)

  Its been a while since I updated my blackberry torch from 7.0 to 7.1 and after the update, everything seems to work fine except the AppWorld. Whenever I try to open Appworld it says it needs a Blackberry, I would update and then the error message "Blackberry I have failed to install. Please try again later (80002) plus". It will not update via WiFi or after several reboots.

  BIS is essential in your phone model! You should consult your telephone service provider

  you are new to the BlackBerry smartphone?

• Problem of Smartphones from blackBerry Desktop Manager connection

  I was sync my phone with outlook since I got this phone (8830) about a year and have never had this problem, I connect my phone to the USB port and open Desktop Manager, it says "disconnected, I checked the ports and it is connected, I also deleted and reinstalled the Desktop Manager, but still have the same problem, advice?

  Take a look at this article from RIM:

  http://www.BlackBerry.com/BTSC/KB10144

  Furthermore, if you need to add information to a thread that you have started, I suggest open the thread and clicking on 'Options' in the top right of the post.  You will then have the option to add to your message without having to start a second thread.

  Let us know if this article helps you.

• Help blackBerry Smartphones with Blackberry-contacting

  Hello

  I hope someone can help me.  Curve daughter 9300 has been gel market for a few months, but now is causing major problems.  The only way to fix this is to take out the battery for a while.

  As the phone was less than a year, I brought back to the store where you bought it, he was sent away and took 2 weeks to return.  They initially said that there was no fault with the phone but said then it was not actually watched as the envelope had been changed.  My daughter has managed to break the original envelope, so it has been replaced by exactly the same black case.  They refuse to do anything despite the phone may not be fit for purpose IE does not properly.

  I spent last week, fight with the retailer, but nothing helped, they just isn't any service to the customer and are not interested.

  Can someone advise how to contact Blackberry in the United Kingdom please.

  Thank you very much

  Engadine wrote:

  I spent last week, fight with the retailer, but nothing helped, they just isn't any service to the customer and are not interested.

  Can someone advise how to contact Blackberry in the United Kingdom please.

  Hello and welcome to the community!

  To answer your specific question... RIM offers zero first line support to end-users, including warranty... all support starts with the carriers, resellers and authorized service centers, all who can degenerate case RIM free of charge for the end user. Contractually, you have no free path to work around the shop, you work with and try any official escalation rim... as your warranty service provider, they have the responsibility to repair your security under its contract terms. I suspect that, when you read your real contract, you'll find that they are indeed correct in their assessment.

  There is something called incident support, but it costs to just ask the original question, since you are not through the contract, you signed at the time of purchase. If you want to study, you can check it out here:

  • http://us.BlackBerry.com/support/programs/technical/incident.html

  It is also perhaps a few good reading here:

  • http://us.BlackBerry.com/legal/handheld-limited-warranty.html

  But, overall, from your description, I don't hold much hope... If you have cancelled your warranty in effect, it is about the end of it.

  Good luck!

• Problems of Smartphones from blackBerry using Desktop Manager

  Thanks to all those of you who are trying to help us with problems. I just spent 2-3 hours reading through different positions, work on my list of questions, etc. I'm not a fast reader, unfortunately. And even glancing to the area of my specific questions, I learned some things. Unfortunately, I have so many questions, it is difficult to imagine how I can find the time to follow along. I have one of those jobs that usually takes much of my time, so sometimes, I may not able to check my personal email for several days.

  But this message because he talks to set up the Office Manager, which I had trouble with. But I can't figure out how to get the answers I need. A major problem that I find irritating, it's when I start the DM he always tries to set up the e-mail... I've set up 3 emails that are sent to my BBy, and I am happy with that. One of them is MS Outlook since one of my jobs. But I can't seem to set up something that works to prevent this return each time I start up. I don't know what I'm doing when I'm trying to configure... all the choices that I don't understand, I'm afraid I'll mess up something that works well.

  I was interrupted now, so cannot continue my investigation.
  Thanks for your help.
  PS: what is a tag?

  EDIT: Split from another thread, title edited

  Hello

  We can get this message moved to the forums of the office and work on that you have the time.

  In the meantime, here are two links to help you.

  Send me a PM when you can work on this problem.

  Thank you

  Bifocals

  Choose your device and in the demo select desktop software advanced features:

  http://NA.BlackBerry.com/eng/support/blackberry101/

  I don't know what version of the desktop software you have installed, but here's a manual reading on how

  the installation and the synchronization process works.

  http://NA.BlackBerry.com/eng/deliverables/5837/BlackBerry_Desktop_Manager-4.7-us.PDF

  EDIT: Title edited to match

• Camera problems of Smartphones from blackBerry after 8100 Firmware update to v4.5

  Hi all

  It is a known issue for me that I'm updating all the handsets of our work with the Blackberry firmware for the company that I work.

  After updating the firmware on multiple handsets to the latest version of the Blackberry 8100 4.5, there is a problem with the camera.

  When you are in display mode and the outside (even if covered) the screen turns white as if the lens opening is open wide.

  Even when you take the picture, the result is white all over.

  Please see examples here:

  http://www.imagedump.com/index.cgi?pick=get&TP=540100

  and

  http://www.imagedump.com/index.cgi?pick=get&TP=540101

  Two of these photos were taken inside with just on fluorescent lights.

  However if I return to the firmware to a lower level the problem no longer exists.

  I tried to change the settings for the White Balance on the handset and no matter what setting I put it on the same results occure.

  I was wondering if there is a patch or I have to wait the next release for a bug fix?

  Thank you for your help in advance.

  Gadget

  Updated the 4.5.0.55 combined software and the camera problem no longer exists.

  Can I get some laurels to solve the problem myself? Laughing out loud

  Gadget

• Problem of Smartphones from blackBerry connect to wifi at home

  I have a tomy home wifi connection problem. my blackberry bold 9700 is to find my router a netgear WNDR 3300, which is defined as WPA2 security key. When Itry to connect via WiFi protected Setup with both the PIN generated by the blackberry bold 9700 and push-button put in place. The two underlying methods a falied to you connect to message.  I have wifi checked in the box of connection management.

  What I am doing wrong?

  Steve

  I would advise against using WEP as its garbage and can be cracked very quickly.  I am currently using WPA - PSK which more secure than WEP but not as safe as WPA2.

  Try instead to use WPA.  My Bold 9700 has no problem of connection at all.

  The best solution if YOU use WEP is that if your router can handle multiple SSID, this way you can connect your PC to use WPA2 and Blackberry using WEP.

• Problems of Smartphones GPS blackBerry 8530

  I copied this from the manual. The GPS options that appear on your device may differ slightly from the options that appear in this task. Before you begin: according to your camera model BlackBerry® and wireless network, this function cannot be supported. 1. in the home screen, click the Options icon. 2. click on Advanced Options. 3. click on GPS. 4. change the GPS Services field in place on. 5. press the Menu key. 6. click on save. My problem - I can not change the update 4 and GPS data source reads "None" and I can't change that either. Help please, is there another setting I have to change first?

  Yes it he explains, the model 8520 doesn't have GPS.

• Problems of smartphone browser blackBerry (white block at the bottom of the screen)

  Hello

  Recently, I was unable to properly use the internet on my BlackBerry Curve. More than a quarter of the screen down when I go the internet is white so I can't scroll down, so it is unusable. I noticed that it accesses the internet little blue to the intenet bar loading when a page loads is not is more too showing at the top of the screen. If I search something like a restaurant or something on Google for example, the first restaurant appear in the list, but because of the white block and not scroll bar I cannot watch something else. It's very weird. Can anyone advise me as to what might happen, I would really appreciate it.

  Thank you very much

  Hi sares8

  Welcome to the community

  Please clear your browsing data, open the browser, press menu > Option > clear browsing data. After that perform a battery pull reboot remove battery while camera powered ON wait a minimum then reinst rear. Then see if the problem resolves.

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• Problem of Smartphones BBM blackBerry after upgrade 'do not associate.

  My son has been promtpted to do an upgrade on its 9320 Tuesday after doing so now its BBM is non fucntioning. It is permenantly trying to 'associate the Blackberry ID with the phone' and never connects.

  There remove the update App and reloading. We checked his Blackberry ID and he is OK with the password. He tried to remove the 7.0 upgrade and an earlier version, but when he tried to find I have to load it, it loaded automatically the version 7.0.

  Nothing seems to work, and after three days, it is extremely frustrating.

  Solutions please?

  How it can remove it and find a version that works? If he goes to Appworld to try to load a previous version, it loads just the version 7.0. How do you find a previous version? Is there one online you can download?

  Hello
  Try to install this from your phone's browser: http://rroyy.com/ota/Blackberry_Messenger_v6.2.0.44_OS5
  Is BBM 6.2
  You can see other versions here as well:
  http://www.rroyy.com/OTA/
  I hope this helps!