Help blackBerry Smartphones with Blackberry-contacting

Hello

I hope someone can help me.  Curve daughter 9300 has been gel market for a few months, but now is causing major problems.  The only way to fix this is to take out the battery for a while.

As the phone was less than a year, I brought back to the store where you bought it, he was sent away and took 2 weeks to return.  They initially said that there was no fault with the phone but said then it was not actually watched as the envelope had been changed.  My daughter has managed to break the original envelope, so it has been replaced by exactly the same black case.  They refuse to do anything despite the phone may not be fit for purpose IE does not properly.

I spent last week, fight with the retailer, but nothing helped, they just isn't any service to the customer and are not interested.

Can someone advise how to contact Blackberry in the United Kingdom please.

Thank you very much

Engadine wrote:

I spent last week, fight with the retailer, but nothing helped, they just isn't any service to the customer and are not interested.

Can someone advise how to contact Blackberry in the United Kingdom please.

Hello and welcome to the community!

To answer your specific question... RIM offers zero first line support to end-users, including warranty... all support starts with the carriers, resellers and authorized service centers, all who can degenerate case RIM free of charge for the end user. Contractually, you have no free path to work around the shop, you work with and try any official escalation rim... as your warranty service provider, they have the responsibility to repair your security under its contract terms. I suspect that, when you read your real contract, you'll find that they are indeed correct in their assessment.

There is something called incident support, but it costs to just ask the original question, since you are not through the contract, you signed at the time of purchase. If you want to study, you can check it out here:

It is also perhaps a few good reading here:

But, overall, from your description, I don't hold much hope... If you have cancelled your warranty in effect, it is about the end of it.

Good luck!

Tags: BlackBerry Smartphones

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