Problem recording photo after the edition of windows live photo gallery

Whenever I try to edit an image in windows live gallery and try to save it, I get the following message appears AN ERROR IS PREVENTING PHOTO GALLERY OF SAVING THIS PHOTO.

Can you offer me a solution or let me know if microsoft has a fix for this problem

Hi jetparjas,

Thank you for using answers Forum.

You use software to back up your information?
Maybe a new external drive with a backup program?
Using drive encryption?

Looks like some program prevents the Gallery to save changes, this usually occurs with a backup software that monitors changes in the files. Sometimes the software that allows us to make changes think the file is open somewhere else and it will not save.

You can try to perform a clean boot to see if a startup program is causing the problem.

To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts. This article describes how to solve problems in Windows Vista by performing a clean boot. This article also describes how to start the Windows Installer service and how to reset the computer so that it starts as usual.

Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the function returns. However, you may receive the error message, or you can experience the original behavior.

If the computer is connected to a network, network policy settings may prevent you from following these steps. We recommend strongly that you do not use System Configuration utility to change startup options on the computer, unless a support engineer Microsoft directs you to do so. This can make the computer unusable.

a. log in the computer using an account with administrator rights.

b. click on start toreduce this includes this image, type msconfig.exe in the Start Search box and press ENTER to start the System Configuration utility.

Reduce this includes this imageIf you are prompted for an administrator password or for confirmation, type your password or click continue.

c. under the general tab, click Selective startup, and then clear the Load Startup items check box. (The box use the Boot file is not available.)

d. on the Services tab, select the hide all Microsoft services check box and then click on disable all.

Note Following this step lets services Microsoft continue to run. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.

e. click OK, and then click restart.

Step 2: Enable half the services

a. follow steps 1a and 1B to start the System Configuration utility.

b. click on the Services tab and then click to select the hide all Microsoft services check box.

c. Click to select half of the check boxes in the Service list.

d. click OKand then click restart.

Step 3: Determine whether the problem returns

If the problem persists, repeat steps 1 and 2. In step 2, click to clear half of the check boxes that you have initially enabled in the Service list.

If the problem does not occur, repeat steps 1 and 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the list of services , and you the problem persists, the service selected the cause of the problem. Go to step 6. If no service is causing this problem, go to step 4.

Step 4: Enable half of the startup items

a. perform a clean boot by repeating step 1.

b. click on the Startup tab and then click to select half of the check boxes in the startup item list.

c. click OK, and then click restart.

Step 5: Determine whether the problem returns

If the problem persists, repeat steps 1 and 4. In step 4, click to clear half of the check boxes that you have originally selected in the startup item list.

If the problem does not occur, repeat steps 1 and 4. In step 4, select only half of the remaining check boxes that are cleared in the startup item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the startup item list, and you still experience the problem, start selected in the list element is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely the cause of the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the hide all Microsoft services check box in each step.

Step 6: Resolve the problem

After you determine the startup item or the service that is causing the problem, contact the manufacturer of the program to determine if the problem can be solved. Or, run the System Configuration utility, and then click to clear the check box of the element of the problem.

Step 7: Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

Click on start toreduce this includes this image, type msconfig.exe in the Start Search box and press ENTER.

Reduce this includes this imageIf you are prompted for an administrator password or for confirmation, type your password or click continue.

On the general tab, click the Normal startup option, and then click OK.

When you are prompted to restart the computer, click restart.

Please let us know if that helps. Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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