Problem remote control Apple TV (not the App)

Hello

I have an Apple TV (3rd generation) and the remote no longer controls.  I have it odd and paired again, but still does not work.  I downloaded the Remote app, but that does not give me access settings, and that's what I have to do.  We changed provider Internet and the need to configure it with the new password, so he goes on the network... Any suggestions?

TKS

SACA

When you say that the remote control does not work, to what it means? It is not recognized? It is not a click? Installed new battery?

I was using the Remote with ATV 3 years app and it works beautifully. If it is coupled?

Tags: Apple TV

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