PROBLEM update Acrobat Reader

I renewed the subscription to Bit Defender Internet Security 2016.  When I ran the vulnerability scan, I was told that my version of Acrobat Reader (10.1.10) was vulnerable.  It gave me a link to download Acrobat Reader 11.0.14.  I am running OS Windows 8.1 and my default browser is Explorer.  I went through all the help options, check the settings for security and Active X, ensuring that JavaScript is enabled, disabled my Bit Defender and downloaded Google Chrome.  I managed to download a update in Google Chrome - AdbeRdrUpd11001.msp, but when I tried to open it I got the dialog below.  Any suggestion would be appreciated

Hello Linda, I understand ran you drive 10.1.10 and BitDefender correctly said it it was out of date, if you want to install 11.0.14 (last version of the XI player), correct?

Firstly, to launch its own version of the cleanup tool Download Adobe Readerand Acrobat tool - Adobe Labs.

Access Adobe - Adobe Acrobat Reader DC Distribution , then select drive 11.0.10 to step 3 (this is the latest full installer Adobe released reader XI).

It would be nice if you could use the update for 11.0.14, but it could "upgrade" you to CD. To avoid this, go in Edition > Preferences > Updater and disable automatic updates.

It is possible to apply patches yourself. This is the desired non - MUI of the patch version: Adobe - Adobe Reader: for Windows: Adobe Reader 11.0.14 - all languages updated.

Good luck!

Tags: Acrobat

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    14 May 16:52:23 Macintosh.local installed [412]:. / Preinstall: Info: check availability after the space.

    14 May 16:52:23 Macintosh.local installed [412]:. / Preinstall: Info: Setup mode user interface.

    14 May 16:52:32 Macintosh.local installed [412]:. / Preinstall: [1201]: temp-file url: /var/folders/7m/xz0yyf8x6jz02j9vwkskvsm80000gl/T/TempFileForLangPack.pdf[1202]:1: deleting item to path {/var/folders/7m/xz0yyf8x6jz02j9vwkskvsm80000gl/T/TempFileForLangPack.pdf}Found request valid in/Applications/Adobe Reader.app.

    14 May 16:52:32 Macintosh.local installed [412]:. / Preinstall: AcroPatchInstall:ERROR: could not create file intermediary tmp/com.adobe.reader.updater/AppPath. The installation failed.

    14 May 16:52:32 Macintosh.local installed [412]:. / Preinstall: ERROR: Preinstall came out with 116 error code.

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    14 May 16:52:33 Macintosh.local installed [412]: PackageKit: install failed: error Domain = PKInstallErrorDomain Code = 112 "an error has occurred during execution of the package"AdbeRdrUpd11007.pkg"scripts." UserInfo = 0x7fcee95408a0 {NSFilePath =. / preinstall, URL = file://localhost/Volumes/AdbeRdrUpd11007/AdbeRdrUpd11007.pkg#payload.pkg, PKInstallPackageIdentifier = com.adobe.acrobat.a11.AdbeRdrUpd11007, NSLocalizedDescription = an error occurred during execution of scripts from the package "AdbeRdrUpd11007.pkg".} {

    NSFilePath = '. '. "/ preinstall."

    NSLocalizedDescription = "an error occurred during execution of the package \U201cAdbeRdrUpd11007.pkg\U201d scripts.";

    URL = "file://localhost/Volumes/AdbeRdrUpd11007/AdbeRdrUpd11007.pkg#payload.pkg";

    PKInstallPackageIdentifier = "com.adobe.acrobat.a11.AdbeRdrUpd11007";

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    14 May 16:52:33 Macintosh.local installed [412]: PackageKit: customer withdrawal PKInstallDaemonClient pid = 2847, uid = 499 (/ System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

    14 May 16:52:33 Macintosh.local installed [412]: PackageKit: done with sandbox removals

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    14 May 16:52:34 Macintosh.local installer [2847]: State of 3F139F0 of IFDInstallController = 8

    14 May 16:52:34 Macintosh.local installer [2847]: display 'Installation failed' UI.

    14 May 16:52:34 Macintosh.local installer [2847]: message "Installation Failed" display user interface: "Setup has encountered an error that caused the installation to fail. Contact the manufacturer of software for assistance. ».

    14 May 16:58:16 Macintosh.local installer [2919]: LSExceptions [0x7fa3b380a4b0] loaded

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    14 May 16:58:16 Macintosh.local installer [2919]: @(#) PROGRAM: install PROJECT: Installer-721

    14 May 16:58:16 Macintosh.local installer [2919]: material: Macmini6, 2 to 2.30 GHz (x 8), 4096 MB RAM

    14 May 16:58:16 Macintosh.local installer [2919]: running Build OS: Mac OS X (13-1021) 10.9.2

    14 May 16:58:16 Macintosh.local installer [2919]: Env: PATH = / usr/bin: / bin: / usr/sbin: / sbin

    14 May 16:58:16 Macintosh.local installer [2919]: Env: TMPDIR = / var/folders/7 m/xz0yyf8x6jz02j9vwkskvsm80000gl/T /.

    14 May 16:58:16 Macintosh.local installer [2919]: Env: SHELL = / bin/bash

    14 May 16:58:16 Macintosh.local installer [2919]: Env: HOME = / var/tobehidden

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    14 May 16:58:16 Macintosh.local installer [2919]: Env: LOGNAME = tobehidden

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    14 May 16:58:16 Macintosh.local installer [2919]: Env: __CF_USER_TEXT_ENCODING = 0x1F3:0:0

    14 May 16:58:16 Macintosh.local installer [2919]: journal of Installation of Adobe Reader XI (11.0.07)

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    Hi Sheldon,

    The cause of the error that you are experiencing is:

    14 May 16:52:32 Macintosh.local installed [412]:. / Preinstall: AcroPatchInstall:ERROR: could not create file intermediary tmp/com.adobe.reader.updater/AppPath. The installation failed.

    I'm suspecting that this is happening because of some some related problem of permissions on your machine. Can you please try to run the repair permissions, instructions which can be found here: repair permissions in disk by running disk utility | Mac OS X

    If it doesn't solve your problem, try to remove the file "/ tmp/com.adobe.reader.updater/AppPath" manually, and then apply the patch. Another solution could be using--> check for option updates in the Application If you have not already tried it.

    Please let us know if any of the above solutions works for you.

    Kind regards

    Shashi

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