Problem w/HP Media Smart Photo program on HP Pavilion Elite

Hi, first time user here. I do a LOT of pictures like "gimmies" for friends and family, especially around the holidays. My computer just planted a fit recently and don't let me NOT look at my photos. I can download them and see the photos, but as soon as I try to click again to revisit, I get the following message: HP Media Smart Photo main program has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available. (Apparently it wasn't available yet!)  I tried all that I know, which isn't much I admit. I have a Geek Squad coverage but it's Christmas and they cannot get me to more important things - such as the installation of new sales. It's okay I bought two from them in two years. Lightning struck an and now I can not see pictures or do anything with photos on it. (Which means I can't order some presents that involves photos stored on THIS computer.) Can someone help me to fix my problem? I would REALLY appreciate your help! How Merry Christmas and God bless you and yours!

Hello

The first thing I would try is to use Recovery Manager to reinstall HP MediaSmart Photo - the procedure to use the Recovery Manager to reinstall the drivers and software is detailed in the document at the link below.

http://support.HP.com/us-en/document/c01868333

After reinstallation is complete, restart the PC.

When windows has completely recharged, open HP MediaSmart Photo and give it a few minutes to index all your photos again and then check if it opens correctly now.

Kind regards

DP - K

Tags: HP Desktops

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