Problem with Adobe online help

Similar Questions

• Problems with Adobe Manager help (from Creative Suites 6)

  I have trouble downloading the help of Creative Suites Master Collection (for Mac). Initially, if I understand correctly, help for most of the products is not installed and it must be downloaded through Adobe help Manager (AHM), which comes with CS6.

  Whenever I ran this application it states: "Please wait while the downloaded files are checked. Extraction of large files may take several minutes. "Well, I had it running all night, and it still has this message up. No indication AHM doing anything whatsoever, even if sometimes the State of one of the applications of 'awaiting integration' to 'current '. But even after 8 to 10 hours, the help files size less than 2 MB is still not unpacked.

  It doesn't seem to be any information on the forums. There is a technical note indicating that the application works, but in order to exercise patience. Well, I think 30 minutes is patient, from one day to the next day (after several attempts) is not to be patient. It's broken.

  Can you please try the download option listed in the Adobe help Manager | Resolve error codes - http://helpx.adobe.com/creative-suite/kb/help-manager-troubleshoot-error-codes.html to see if it solves your problems.

• Problem with Adobe Acrobat Reader

  Could not get in any of my billing statements to view and pay bills online as I used to before 1 July 2016.  Just get a message that says...! There is a problem with Adobe Acrobat/Reader. If this is the case, please exit and try again - 15:3.  I did it several times and I still can't get in the display instructions to print!

  Hi christinam1427686,

  Could you please tell the operating system that you have-Windows/Mac?

  What version of drive do you have?

  Perform the steps that are given below:

  1. try to deactivate the Mode protected, open Acrobat Reader > Edit > Preferences > Security (Enhanced) > uncheck enable protected at Startup Mode > OK > restart Acrobat

  2. If disabling protected mode does not resolve the problem, try to repair the installation go to help > Repair Installation.

  Let us know if you face any problem.

  Thank you!

  Shivam

• "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

  "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

  Hi davidd67669685,

  Please provide the exact point of the software & OS installed on your system. Also check if it is there any update available for the software after going through "help > check updates.

  Follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

  You can check after connecting this scanner locally to the system if asked its connected on network & then look for the same thing.

  Please refer to this article:- of the troubleshooting tips for scanning questions when using Acrobat

  If the problem persists ask please check with another user account.

  Kind regards

  Christian

• I have a problem with Adobe Photoshop Lightroom CC. I installed Lightroom CC on my 10 x 64 windows and I don't have this product alone, I have other Adobe products as well but I always Lightroom 6.5.1 instead of Ligtroom CC 2015.1 why?

  Hello, Sir/Madam

  I have a problem with Adobe Photoshop Lightroom CC. I installed Lightroom CC on my 10 x 64 windows and I don't have this product alone, I have other Adobe products as well but I always Lightroom 6.5.1 instead of Lightroom CC 2015.1 why? Can you help me get 2015.1 CC Lightroom?

  Thanks and greetings

  Barber Marie-Ange

  Sir, I just uninstalled the program and installed it again and my version of lightroom just changed to 2015.5.1 but others still facing this problem and I personally think that this is not a good way to solve this problem, nobody don't want to redownload the entire program for this. These open discussions, you can if you want to help them and thank you so much for guiding me.

  Dehaze cursor disappeared

• Good afternoon! I had a problem with Adobe Muse to pay. I was transferred to the free subscription. In a letter to the mailbox said he indicated that the need to update the card payment in detail, but I can do, and the site gives a

  Good afternoon! I had a problem with Adobe Muse to pay. I was transferred to the free subscription. In a letter to the mailbox said he indicated that the need to update the card payment in detail, but I can do, and the site gives an error. Credit card remains the same.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Having problems with Adobe Suite C. after the upgrade to El Capitan on an iMac?

  Someone at - it problems with Adobe Suite C. after the upgrade to El Capitan on aiMac? What did you do about this? What helped?

  In case you downloaded the Apple Stroe Yosemite, it always can be downloaded in the section of your account purchases.

• I have a really basic problem with Adobe to draw, I made a drawing on top a photograhp, then delete the background and now when I send the image in jpg format, it is too small. Any ideas how to make images to draw out more?

  Just like the title says, I have a little problem with Adobe draw. I put a picture as a background, designed something on it, deleted the photo behind and when I send the drawing to myself as an image is too small. I have no idea how to change or enlarge the image. Help?

  HI Marco,.

  I just spoke to the engineer on this yesterday (sorry, I wanted to write). We were unable to reproduce the problem, and looking at the code, there is no reason for this. I'm sorry.

  I don't know if this will help, but if you want, I can get you on the list of our tester for you the most recent draft of the app. If you want to try this, write to me (thanks to feedback in-app; tap the icon of the draw, then give us your comments) with the email address you would like that I use for Apple TestFlight.

  Sue.

• Hello, my name is Elias. I'm having problems with Adobe Creative Cloud, I wrote an email is not correct and I can't change it. How to fix?

  Hello, my name is Elias. I'm having problems with Adobe Creative Cloud, I wrote an email is not correct and I can't change it. How to fix it?

  Hello

  See the following topics:

  Bad e-mail address to sign in to Creative Cloud Desktop, how to pass to my email address?

  CC has a fake email, can not change

  Hope that helps!

  Kind regards

  Sheena

• New problems with adobe muse pages (page popup)

  Hello

  I have a problem with adobe muse is written something happens to the code of garbage in the index and in some cases, when you click on a button or link with a popup page opens aliexpress advertising, I wonder if there's a way to delete it in the code or is there a widget that block the emerging pages.

  Thank you if I can help

  Thank you all

  It may be contributions for html elements of third party inserted into pages that includes this add which opens on the screen, or if any element of the page is connected to the adds.

  Also try to clear your browser cookies and then check.

  Thank you

  Sanjit

• Problems with Adobe CC on a Mac desktop application?

  Anyone having problems with Adobe CC Desktop App on a Mac? I tried several chat sessions with Adobe to never get problems solved! They basically say it's our ISP? But we have no problem with other machines in our shop all the OS10.10 Mac machine! I can connect and access to the home screen, but when I try access the apps to screen all I get is the spinning wheel and then the error message download error, cannot access server, please check your internet and firewall settings! No firewall issue or the internet.

  Thank you, Rick

  Please check the steps referred to in the help documents.

  1. https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
  2. https://helpx.Adobe.com/creative-cloud/KB/error-downloading-CC-apps.html

  I hope this helps.

• I tried to update my Lightroom CC to get the menu effects and fog. Once I did nothing worked! No Lightroom or Photoshop I chatted with adobe online assistance and she finally got both working again but had to wipe everything and reinstall.

  I tried to update my Lightroom CC to get the menu effects and fog. Once I did nothing worked! No Lightroom or Photoshop I chatted with adobe online assistance and she finally got both working again but had to wipe everything and reinstall.  Now I sometimes have a 'demo' of Photoshop and the same version of Lightroom CC without de-haze. In addition, I can't use these programs in offline mode - I have to keep signed in Creative cloud - I don't have this problem before.  Any ideas before once more involved with a cat onlaine?  Thank you...

  Raeburn, if you get the trial version, make sure that you are connected to creative cloud. Here's what you can try.

  • Sign in to creative cloud.
  • Disconnect from the Internet.
  • Try to use Lightroom and check if you get a trial version.

  Note: Please make sure that you are not disconnected from the creative clouds.

  You can check: why I am forced to connect to CC, when I bought a stand-alone license for Lightroom 6?

• Problem with Adobe character animation

  I have a problem with Adobe character, when I open it (for After Effects and a free program), I got an error message: "License failed because an asset after the installation of 2015 CC effects could not be found. If please reinstall After Effects and launch it to sign in the creative cloud. ' Y at - he moved to a file or a license to copy file... Please help me I can not use the character animator! THX!

  Try to connect then back in creative cloud. See this FAQ: FAQ: what does the error Licensing "Licensing failed because an asset after the installation of 2015 effects CC not found." mean?

• Problem with Adobe Reader 15:3

  I get an error message when you try to open a document that allows you to work in a program before.  He has a problem with Adobe Reader/Acrobat (15:3). Anyone know how to fix this?

  Hey, Katalin.

  Open Adobe Acrobat Reader DC, go to the Help menu and repair the installation.

  If it does not solve the problem, you can try to uninstall Acrobat Reader DC & reinstall it using this link Adobe - Adobe Acrobat Reader DC Distribution.

  Let me know if the problem persists.

  Kind regards

  Nicos

• Could not complete the command of video rendering due to a problem with Adobe Media Encoder.

  Hello, I use a macbook pro retina and before I was able to make the video without problem, and now it is popping up.  I tried to remove and reinstall photoshop, but it was not useful. I would appreciate help or advice.  Thank you!

  Here is the error message I get:

  Could not complete the command of video rendering due to a problem with Adobe Media Encoder.

  Maybe try to download from this line:

  https://creative.Adobe.com/products/Media-Encoder

  If this does not work, you might want to try reinstalling the Psalm