Problem with DVD/CD player

Hi I have a HP Pavillion computer p6604f with the Engraver DVD SuperMulti with LightScribe drive technology and it will not work.  It will not be displayed under my count and when I go to Device Manager it says "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »

Can someone help me with this?  I tried to update the driver using the "update driver" button, but it says it's updated driver there.  This driver is since 2006, there must be something else out there?

Help!

Any help would be greatly appreciated.

Thank you in advance.

Hello

Try to follow the procedure at the title of the subheading "Let fix me it myself" on the link below to delete the upper and lower filters and see if that helps the issue.

http://support.Microsoft.com/kb/982116

Kind regards

DP - K

Tags: HP Desktops

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