HP Envy 17 j 000 EB: problems with DVD player

Dear Sir

I am not able to play a DVD with my HP Envy 17 000 EB j.
My laptop said that there is a problem with the driver.
I took several steps explained on the web, but it did not help.
Is it possible to reinstall the driver...?

Thank you!
Dieter

Hi Dieter,

Try the following.

First of all, download and reinstall the Chipset driver at the following link.

http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63408.exe

When reinstalling, restart the laptop.

Allow windows fully recharge, and then download and reinstall the driver of gpu from Intel on the link below.

http://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63750.exe

Once again, when reinstalling, restart the laptop.

Kind regards

DP - K

Tags: Notebooks

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