Problem with Keychain

I recently bought a new subscription to BitDefender Anti Virus for my new Mac running OS X El Capitan.  I had on my previous Mac, running OS X Yosemite.  My husband now uses my old Mac and it has updated to the new subscription very well.  My new Mac will not recognize the new subscription and will not work the old BitDefender or the other.  With the help of the BitDefender Support, I tried several was to install, but after installation, it won't let me past the login page.  BitDefender support says there is a problem with my keychain and I will need to uninstall and reinstall OS X El Capitan.  I really hate to do this!  Has anyone else had a similar problem?  Any suggestions on how to fix?

Any suggestions on how to fix?

Yes. "BitDefender" is worse than useless and you should get rid of it.

Please remove "BitDefender Antivirus" by following the instructions on this page. I can't guarantee the effectiveness of these instructions. If they do not work, see the developer for more information.

Back up all data before making any changes. Never install a software "anti-virus" or "anti-malware" again.

Tags: Mac OS & System Software

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    Report generated 2016-03-08 13:28:41

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    Mini Mac - model: Macmini6, 1

    1 2.5 GHz Intel Core i5 CPU: 2 strands

    16 GB expandable RAM - [Instructions]

    BANK 0/DIMM0

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    Graphics Intel HD 4000

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    OS X El Capitan 10.11.3 (15 d 21) - since the starting time: 3 hours

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    Apple Inc. BRCM20702 hub.

    Apple Inc. Bluetooth USB host controller.

    Hub keyboard Apple, Inc.

    Apple, Inc. Apple Keyboard

    HGST G-DRIVE mobile USB 1 TB

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    Apple Inc. Thunderbolt_bus.

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    Mac App Store and identified developers

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    DoubleCommand: Path: / Library/StartupItems/DoubleCommand

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    com.apple.AOSPushRelay.plist [loading]

    com.apple.AddressBook.AssistantService.plist [loading]

    com.apple.AddressBook.SourceSync.plist [loading]

    com.apple.AddressBook.abd.plist [loading]

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    com.apple.AskPermissionUI.plist [loading]

    com.apple.AssetCacheLocatorService.plist [loading]

    com.apple.AssistiveControl.plist [loading]

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    [ongoing] com.apple.CalendarAgent.plist

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    com.apple.CommCenter-[ongoing] osx.plist

    com.apple.ContainerRepairAgent.plist [loading]

    com.apple.CoreAuthentication.daemon.plist [loading]

    com.apple.CoreLocationAgent.plist [loading]

    com.apple.CoreRAIDAgent.plist [loading]

    com.apple.DiagnosticReportCleanup.plist [loading]

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    com.apple.DiskArbitrationAgent.plist [loading]

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    com.apple.EscrowSecurityAlert.plist [loading]

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    com.Apple.QuickLook.32bit.plist [loading]

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    com.Apple.QuickLook.UI.helper.plist [loading]

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    [ongoing] com.Apple.reversetemplated.plist

    com.Apple.rtcreportingd.plist [loading]

    com.Apple.safaridavclient.plist [loading]

    [ongoing] com.Apple.scopedbookmarkagent.XPC.plist

    com.apple.screensharing.MessagesAgent.plist [loading]

    com.Apple.screensharing.agent.plist [loading]

    com.Apple.SCROD.plist [loading]

    [ongoing] com.Apple.secd.plist

    [ongoing] com.Apple.secinitd.plist

    com.apple.security.DiskUnmountWatcher.plist [loading]

    com.Apple.Security.agent.plist [loading]

    [ongoing] com.Apple.Security.cloudkeychainproxy.plist

    com.Apple.Security.idskeychainsyncingproxy.plist [loading]

    [operation] com.apple.security.keychain - circle - notification.plist

    [ongoing] com.Apple.sharingd.plist

    [ongoing] com.Apple.soagent.plist

    com.Apple.softwareupdate_notify_agent.plist [loading]

    com.Apple.speech.speechdatainstallerd.plist [loading]

    com.Apple.speech.speechsynthesisd.plist [loading]

    [ongoing] com.Apple.speech.synthesisserver.plist

    [ongoing] com.Apple.spindump_agent.plist

    [ongoing] com.apple.spotlight.IndexAgent.plist

    [ongoing] com.Apple.storeaccountd.plist

    [ongoing] com.Apple.storeassetd.plist

    [ongoing] com.Apple.storedownloadd.plist

    com.Apple.storeinappd.plist [loading]

    [ongoing] com.Apple.storelegacy.plist

    com.Apple.storeuid.plist [loading]

    [ongoing] com.Apple.suggestd.plist

    [ongoing] com.Apple.swcd.plist

    [ongoing] com.Apple.syncdefaultsd.plist

    com.apple.syncservices.SyncServer.plist [loading]

    com.Apple.syncservices.uihandler.plist [loading]

    com.Apple.systemprofiler.plist [loading]

    com.Apple.talagent.plist [loading]

    [ongoing] com.Apple.tccd.plist

    [ongoing] com.Apple.telephonyutilities.callservicesd.plist

    com.Apple.thermaltrap.plist [loading]

    [ongoing] com.Apple.tiswitcher.plist

    com.Apple.trustd.agent.plist [loading]

    com.apple.universalaccessAuthWarn.plist [loading]

    com.Apple.universalaccesscontrol.plist [loading]

    [ongoing] com.Apple.universalaccessd.plist

    com.Apple.unmountassistant.UserAgent.plist [loading]

    [ongoing] com.Apple.usernoted.plist

    com.Apple.warmd_agent.plist [loading]

    com.Apple.webinspectord.plist [loading]

    [ongoing] com.apple.wifi.WiFiAgent.plist

    com.Apple.XPC.loginitemregisterd.plist [loading]

    com.Apple.XPC.otherbsd.plist [loading]

    [loading] org.openbsd.ssh - agent.plist

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    bootps.plist [no charge]

    [ongoing] com.apple.AirPlayXPCHelper.plist

    com.apple.AppleFileServer.plist [loading]

    com.apple.AssetCacheLocatorService.plist [loading]

    com.apple.CommCenterRootHelper.plist [loading]

    com.apple.CoreRAID.plist [loading]

    [ongoing] com.apple.CrashReporterSupportHelper.plist

    com.apple.DesktopServicesHelper.plist [loading]

    com.apple.DumpGPURestart.plist [loading]

    com.apple.DumpPanic.plist [loading]

    [ongoing] com.apple.FileCoordination.plist

    com.apple.FileSyncAgent.sshd.plist [no charge] (2015-08-22) -no signature!

    com.apple.FontWorker.plist [loading]

    com.apple.GSSCred.plist [loading]

    com.apple.GameController.gamecontrollerd.plist [loading]

    com.apple.IFCStart.plist [loading]

    com.apple.IOAccelMemoryInfoCollector.plist [loading]

    com.apple.IOBluetoothUSBDFU.plist [loading]

    [loading] com.apple.Kerberos.digest - service.plist

    com.apple.Kerberos.kadmind.plist [loading]

    com.apple.Kerberos.kcm.plist [loading]

    [ongoing] com.apple.Kerberos.kdc.plist

    com.apple.Kerberos.kpasswdd.plist [loading]

    [ongoing] com.apple.KernelEventAgent.plist

    [loading] com.apple.MRTd.plist (2015-08-22) -invalid signature!

    com.apple.ManagedClient.cloudconfigurationd.plist [loading]

    com.apple.ManagedClient.enroll.plist [loading]

    com.apple.ManagedClient.plist [loading]

    com.apple.ManagedClient.startup.plist [no charge]

    [ongoing] com.apple.MobileFileIntegrity.plist

    com.apple.NetBootClientStatus.plist [no charge]

    com.apple.NetworkDiagnostics.plist [loading]

    com.apple.NetworkLinkConditioner.plist [loading]

    com.apple.NetworkSharing.plist [loading]

    [ongoing] com.apple.ODSAgent.plist

    com.apple.PCIELaneConfigTool.plist [loading]

    com.apple.PasswordService.plist [no charge]

    com.apple.RFBEventHelper.plist [loading]

    com.apple.RemoteDesktop.PrivilegeProxy.plist [loading]

    com.apple.ReportCrash.Root.plist [loading]

    com.apple.ReportPanicService.plist [loading]

    com.apple.SCHelper.plist [loading]

    [ongoing] com.apple.SubmitDiagInfo.plist

    [ongoing] com.apple.TMCacheDelete.plist

    com.apple.TrustEvaluationAgent.system.plist [loading]

    com.apple.UserEventAgent-[ongoing] System.plist

    com.apple.UserNotificationCenter.plist [loading]

    [ongoing] com.apple.WindowServer.plist

    com.apple.WirelessRadioManagerd-[ongoing] osx.plist

    com.Apple.afpfs_afpLoad.plist [loading]

    com.Apple.afpfs_checkafp.plist [loading]

    [loading] com.apple.airplaydiagnostics.server.mac.plist (2015-08-26) -/AppleInternal/Applications/AirPlayDiagnostics.app/Contents/Resources/AirPlayDi agnosticsServer: Executable not found!

    com.Apple.airport.wps.plist [loading]

    [ongoing] com.Apple.airportd.plist

    com.Apple.AKD.plist [loading]

    com.Apple.Alf.agent.plist [loading]

    com.Apple.appleseed.fbahelperd.plist [loading]

    com.Apple.applessdstatistics.plist [loading]

    [ongoing] com.Apple.APSD.plist

    [ongoing] com.Apple.aslmanager.plist

    com.Apple.atrun.plist [no charge]

    [ongoing] com.Apple.audio.coreaudiod.plist

    [ongoing] com.Apple.audio.systemsoundserverd.plist

    com.Apple.auditd.plist [loading]

    [ongoing] com.Apple.autofsd.plist

    com.Apple.automountd.plist [loading]

    com.Apple.avbdeviced.plist [loading]

    com.Apple.awacsd.plist [loading]

    [ongoing] com.Apple.awdd.plist

    com.Apple.backupd-[ongoing] auto.plist

    com.Apple.backupd.plist [loading]

    [ongoing] com.Apple.blued.plist

    com.apple.bluetoothReporter.plist [loading]

    com.Apple.bluetoothaudiod.plist [loading]

    com.Apple.bnepd.plist [loading]

    com.Apple.BSD.dirhelper.plist [loading]

    [ongoing] com.Apple.cache_delete.plist

    [ongoing] com.Apple.cfprefsd.XPC.daemon.plist

    [loading] com.apple.cloudfamilyrestrictionsd - mac.plist

    com.apple.cmio.AVCAssistant.plist [loading]

    com.apple.cmio.AppleCameraAssistant.plist [loading]

    com.apple.cmio.IIDCVideoAssistant.plist [loading]

    com.apple.cmio.VDCAssistant.plist [loading]

    com.apple.cmio.iOSScreenCaptureAssistant.plist [loading]

    com.Apple.colorsyncd.plist [loading]

    com.Apple.comsat.plist [no charge]

    [ongoing] com.Apple.configd.plist

    [loading] com.apple.configureLocalKDC.plist (2015-08-22) -no signature!

    com.Apple.corecaptured.plist [loading]

    [ongoing] com.Apple.coreduetd.OSX.plist

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    [ongoing] com.Apple.CoreServices.launchservicesd.plist

    [ongoing] com.Apple.CoreServices.sharedfilelistd.plist

    [ongoing] com.Apple.coreservicesd.plist

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    com.Apple.corestorage.corestoragehelperd.plist [loading]

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    [ongoing] com.apple.cvmsServ.plist

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    [loading] com.apple.gkreport.plist (2015-09-29) -no signature!

    com.Apple.GSSD.plist [loading]

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    [ongoing] com.Apple.metadata.MDS.plist

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    com.Apple.MSRPC.echosvc.plist [no charge]

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    com.Apple.MSRPC.Netlogon.plist [loading]

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    com.Apple.mtmd.plist [loading]

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    [ongoing] com.Apple.nehelper.plist

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    [ongoing] com.Apple.networkd.plist

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    com.Apple.nfsconf.plist [loading]

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    com.Apple.NIS.ypbind.plist [loading]

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    com.Apple.odproxyd.plist [no charge]

    [ongoing] com.Apple.opendirectoryd.plist

    [loading] com.apple.periodic - daily.plist

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    [ongoing] com.Apple.powerd.plist

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    com.Apple.screensharing.plist [loading]

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    [ongoing] com.Apple.secinitd.plist

    com.apple.security.FDERecoveryAgent.plist [no charge]

    com.Apple.Security.agent.login.plist [loading]

    com.Apple.Security.authhost.plist [loading]

    [ongoing] com.Apple.Security.syspolicy.plist

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    [ongoing] com.Apple.securityd_service.plist

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    com.Apple.softwareupdate_download_service.plist [loading]

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    [ongoing] com.Apple.softwareupdated.plist

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    com.Apple.storereceiptinstaller.plist [loading]

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    [ongoing] com.Apple.sysmond.plist

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    com.Apple.systemkeychain.plist [loading]

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    com.Apple.systemstats.analysis.plist [loading]

    com.Apple.systemstats.daily.plist [loading]

    [ongoing] com.Apple.systemstatsd.plist

    [loading] com.apple.taskgated - helper.plist

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    com.Apple.thermald.plist [loading]

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    com.apple.updateEFIDesktopPicture.plist [loading]

    [ongoing] com.Apple.Usbd.plist

    [ongoing] com.Apple.usbmuxd.plist

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    [loading] com.apple.var - db-dslocal - backup.plist

    com.Apple.vsdbutil.plist [loading]

    [ongoing] com.Apple.warmd.plist

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    com.Apple.XPC.uscwoap.plist [loading]

    com.Apple.Xsan.plist [no charge]

    com.Apple.xsandaily.plist [no charge]

    com.Apple.xscertadmin.plist [no charge]

    [no charge] com.apple.xscertd - helper.plist

    com.Apple.xscertd.plist [no charge]

    com.vix.cron.plist [loading]

    exec.plist [no charge]

    finger.plist [no charge]

    FTP.plist [no charge]

    login.plist [no charge]

    ntalk.plist [no charge]

    org.Apache.httpd.plist [no charge] (2015-08-22) -no signature!

    [no charge] org.cups.cups - lpd.plist

    [loading] org.cups.cupsd.plist (2015-08-22) -invalid signature!

    [no charge] org .net - snmp.snmpd.plist (2015-09-09) -no signature!

    [operation] org.ntp.ntpd.plist (2015-08-22) -no signature!

    org.openldap.slapd.plist [no charge]

    org.Postfix.master.plist [loading]

    [loading] org.postfix.newaliases.plist (2015-08-22) -no signature!

    Shell.plist [no charge]

    [loading] ssh.plist (2015-08-20) -no signature!

    Telnet.plist [no charge]

    TFTP.plist [no charge]

    Launch officers: ⓘ

    [failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-01-29) [Support]

    [loading] com.google.keystone.agent.plist (2016-03-02) [Support]

    [loading] com.oracle.java.Java - Updater.plist (2014-09-04) [Support]

    [loading] com.symantec.errorreporter - periodicagent.NFM.plist (2016-02-27) [Support]

    [operation] com.symantec.uiagent.application.NFM.plist (2016-01-20) [Support]

    com.TeamViewer.TeamViewer.plist [no charge] (2015-03-02) [Support]

    com.TeamViewer.teamviewer_desktop.plist [no charge] (2015-03-02) [Support]

    Launch demons: ⓘ

    [loading] com.adobe.ARMDC.Communicator.plist (2016-01-29) [Support]

    [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-01-29) [Support]

    [loading] com.adobe.fpsaud.plist (2016-01-29) [Support]

    [loading] com.google.keystone.daemon.plist (2016-03-02) [Support]

    [loading] com.oracle.java.Helper - Tool.plist (2014-09-04) [Support]

    [loading] com.symantec.SymLUHelper.NFM.plist (2016-01-20) [Support]

    [loading] com.symantec.UninstallerToolHelper.NFM.plist (2016-01-20) [Support]

    [operation] com.symantec.deepsight - extractor.NFM.plist (2016-01-20) [Support]

    [loading] com.symantec.errorreporter - periodic.NFM.plist (2016-02-27) [Support]

    [loading] com.symantec.liveupdate.daemon.NFM.plist (2016-01-20) [Support]

    [operation] com.symantec.nfm.wps.plist (2016-01-20) [Support]

    [operation] com.symantec.sharedsettings.NFM.plist (2016-01-20) [Support]

    [operation] com.symantec.symdaemon.NFM.plist (2016-01-20) [Support]

    [loading] com.teamviewer.Helper.plist (2015-03-02) [Support]

    com.TeamViewer.teamviewer_service.plist [no charge] (2015-03-02) [Support]

    [loading] com.westerndigital.WD - SmartWare - install .plist (2013-12-09) [Support]

    User launch officers: ⓘ

    [failure] com.adobe.ARM. [...]. plist (2013-03-13) [Support]

    [loading] com.apple.SafariBookmarksSyncer.plist (2011-04-27) -/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn customer: Executable not found!

    Items in user login: ⓘ

    iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Request for SpeechSynthesisServer (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

    Apple-CCS-20151115-210320 UNKNOWN (missing value)

    Hidden BOINCManager Application (/ Applications/BOINCManager.app)

    SymSecondaryLaunch UNKNOWN (missing value)

    WDQuickView UNKNOWN (missing value)

    Other applications: ⓘ

    [ongoing] com.apple.AccountPolicyHelper

    [ongoing] com.apple.AddressBook.ContactsAccountsService

    [ongoing] com.apple.AmbientDisplayAgent

    [ongoing] com.apple.BKAgentService

    [ongoing] com.apple.CloudPhotosConfiguration

    [ongoing] com.apple.CodeSigningHelper

    [ongoing] com.apple.DataDetectorsDynamicData

    [loading] com.apple.DesktopServicesHelper.DF80CD70 - 017F-4B5D-SUMMER-40059B1515C4

    com.apple.DictionaryServiceHelper [loading]

    com.apple.FCiCloudPrefUpdater [loading]

    com.apple.IASUtilities.IASCloudConfigHelper [loading]

    [ongoing] com.apple.ImageCaptureExtension2.73312

    [ongoing] com.apple.InputMethodKit.TextReplacementService

    com.apple.Localization.SetDefaultsService [loading]

    com.apple.MailServiceAgent [loading]

    [ongoing] com.apple.PerformanceAnalysis.animationperfd

    com.apple.SpeechRecognitionCore.brokerd [loading]

    [ongoing] com.apple.ViewBridgeAuxiliary

    com.Apple.accounts.DOM [loading]

    com.apple.appkit.xpc.sandboxedServiceRunner [loading]

    [ongoing] com.Apple.Authd

    com.Apple.cmio.registerassistantservice [loading]

    com.Apple.Facebook.XPC [loading]

    [ongoing] com.Apple.GEOD

    [loading] com.apple.gssd.DE000000-A086-0100-0000-000000000000

    com.Apple.hiservices-[ongoing] xpcservice

    [loading] com.apple.iBooksX - SecureUserDefaults

    [ongoing] com.apple.iCloudHelper

    [ongoing] com.apple.iTunesHelper.79392

    [ongoing] com.apple.imdpersistence.IMDPersistenceAgent

    com.apple.iokit.IOServiceAuthorizeAgent [loading]

    com.Apple.IOKit.ioserviceauthorized [loading]

    com.Apple.LinkedIn.XPC [loading]

    [loading] com.apple.mdworker.32bit.01000000-0000-0000-0000-000000000000

    [loading] com.apple.mdworker.32bit.02000000-0000-0000-0000-000000000000

    [loading] com.apple.mdworker.lsb.02000000-0000-0000-0000-000000000000

    [operation] com.apple.mdworker.mail.01000000-0000-0000-0000-000000000000

    [operation] com.apple.mdworker.mail.02000000-0000-0000-0000-000000000000

    [operation] com.apple.mdworker.mail.03000000-0000-0000-0000-000000000000

    [operation] com.apple.mdworker.mail.04000000-0000-0000-0000-000000000000

    [loading] com.apple.mdworker.shared.00000000-0000-0000-0000-000000000000

    [loading] com.apple.mdworker.shared.01000000-0000-0000-0000-000000000000

    [operation] com.apple.mdworker.shared.02000000-0000-0000-0000-000000000000

    [loading] com.apple.mdworker.shared.03000000-0000-0000-0000-000000000000

    [operation] com.apple.mdworker.shared.04000000-0000-0000-0000-000000000000

    [loading] com.apple.mdworker.single.01000000-0000-0000-0000-000000000000

    [loading] com.apple.mdworker.single.02000000-0000-0000-0000-000000000000

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    [loading] com.apple.mdworker.single.07000000-0000-0000-0000-000000000000

    [loading] com.apple.mdworker.single.08000000-0000-0000-0000-000000000000

    com.apple.messages.BuddyPictureService [loading]

    com.Apple.SBD [loading]

    com.apple.security.XPCKeychainSandboxCheck [loading]

    com.apple.security.XPCTimeStampingService [loading]

    [loading] com.apple.security.agent.login.00000000-0000-0000-0000-0000000186A8

    [loading] com.apple.security.authhost.00000000-0000-0000-0000-0000000186A8

    com.apple.sharekit.EntitlementsHelper [loading]

    com.Apple.SystemAdministration.writeconfig [loading]

    com.Apple.tencentweibo.XPC [loading]

    com.Apple.tonelibraryd [loading]

    com.Apple.Twitter.XPC [loading]

    com.Apple.weibo.XPC [loading]

    [ongoing] com.Apple.XPC.launchd.oneshot.0x10000002.AppleSpell

    [ongoing] com.Apple.XPC.launchd.oneshot.0x10000005.EtreCheck

    com.HP.devicemonitor [failure]

    edu.Berkeley.BOINC.109152 [loading]

    Plug-ins Internet: ⓘ

    o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]

    Java applet: 1.0.1 (2013-02-01)

    Default browser: 601 - SDK 10.11 (2016-01-20)

    AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-17) [Support]

    FlashPlayer - 10.6: 20.0.0.306 - SDK 10.6 (2016-02-09) [Support]

    Silverlight: 4.1.10329.0 (2013-07-25) [Support]

    QuickTime Plugin: 7.7.3 (2016-01-20)

    Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-09) [Support]

    googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]

    iPhotoPhotocast: 7.0 (2013-02-01)

    AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-17) [Support]

    RL Secure Layer plugin: Unknown - SDK 10.5 (2015-11-25) [Support]

    JavaAppletPlugin: Java 8 66 update build 17 (2015-11-29) check the version of

    User Plug-ins internet: ⓘ

    WebEx64: 1.0 - SDK 10.6 (2014-10-10) [Support]

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

    UploadManager: Unknown - SDK 10.5 (2015-11-25) [Support]

    ContentManager: Unknown - SDK 10.5 (2015-11-25) [Support]

    RocketEngine: Unknown - SDK 10.5 (2015-11-25) [Support]

    Safari extensions: ⓘ

    AdBlock (2015-09-28)

    Norton Antivirus (2016-02-27)

    Audio Plug-ins: ⓘ

    EcammAudioLoader: 1.0.3 - SDK 10.8 (2015-09-04) [Support]

    CallRecorder: v2.5.16 - 10.8 SDK (2015-09-04) [Support]

    3rd party preference panes: ⓘ

    Dual (2013-10-26) [Support]

    Flash Player (2016-01-29) [Support]

    Java (2015-11-29) [Support]

    Perian (2011-07-23) [Support]

    Time Machine: ⓘ

    Skip system files: No.

    Mobile backups: OFF

    Automatic backup: YES

    Volumes to back up:

    Korak: Disc size: 499,25 GB disc used: 366,14 GB

    Destinations:

    Rama1 [Local]

    Total size: 333,40 GB

    Total number of backups: 64

    An older backup: 2015-06-05, 11:06

    Last backup: 2016 - 03-08 at 12:47

    Backup disk size: too small

    Backup size GB 333,40 < (disc 366,14 GB X 3)

    Top of page process CPU: ⓘ

    6% WindowServer

    2% fontd

    kernel_task 2%

    0% NFMWps

    0% SymDaemon

    Top of page process of memory: ⓘ

    1.10 GB kernel_task

    NFMWps 426 MB

    SymDaemon 344 MB

    262 MB mdworker (13)

    213 MB mds_stores

    Virtual memory information: ⓘ

    10.00 GB of free RAM

    5.91 used GB RAM (3.89 GB being cached)

    Used Swap 0 B

    Diagnostic information: ⓘ

    March 8, 2016, 09:59:45 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-08-095945_[redacted].crash

    / Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon

    8 March 2016, 09:57:45 self test - passed

    March 8, 2016, 09:03:53 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-08-090353_[redacted].cpu_reso urce.diag [details]

    March 8, 2016, 08:30:21 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-08-083021_[redacted].crash

    March 7, 2016, 18:30:53 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-07-183053_[redacted].cpu_reso urce.diag [details]

    March 7, 2016, 08:24:54 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-07-082454_[redacted].crash

    March 7, 2016, 06:44 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-07-064400_[redacted].crash

    March 6, 2016, 17:18:42 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-06-171842_[redacted].crash

    March 6, 2016, 16:02:54 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-06-160254_[redacted].cpu_reso urce.diag [details]

    March 5, 2016, 20:17:20 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-05-201720_[redacted].cpu_reso urce.diag [details]

    March 5, 2016, 15:21:28 /Library/Logs/DiagnosticReports/SymDaemon_2016-03-05-152128_[redacted].cpu_reso urce.diag [details]

    1. the present proceedings is a diagnostic test. It doesn't change anything for the better or worse and therefore, by itself, will not solve the problem. But with the help of the results of the tests, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.8 ("Mountain Lion") and later versions. I do not recommend running it on older versions of Mac OS X. It will do no harm, but it will not do not much good.

    Do not be put off by the complexity of these instructions. The process is much less complicated than the description. You make the tasks more complicated with the computer all the time.

    2. If you do not already have a current backup, please back up all the data before doing anything else. The backup is needed on the general principle, not because of what anyone in the test procedure. Backup is always a must, and when you encounter any kind of problems with the computer, you can be more than the usual loss of data, if you follow these instructions or risk not.

    There are ways to back up a computer that is not fully functional. Ask if you need advice.

    3 here is instructions to run a UNIX shell script, a type of program. As I wrote above, it doesn't change anything. It does not send or receive data over the network. There is no to generate a report on the State of the computer human readable. This report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents for me or someone else.

    You should ask yourself if you can believe me, and if it is safe to run a program at the request of a foreign national. In general, no, he's not sure, and I encourage it.

    In this case, however, there are ways for you to decide if the program is safe without having to trust me. First of all, you can read it. Unlike an application that download you and click to start, it is transparent, anyone familiar with the code can check what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this site several times over a period of years. One of the million registered users to have read the script and set off the alarm if it was dangerous. Then I wouldn't be here now, and you would not be reading this message. See, e.g., this discussion.

    However, if you cannot satisfy yourself that these instructions are safe, do not follow them. Ask other solutions.

    4. here is a general summary of what you need to do, if you decide to go forward:

    ☞ Copy text from a particular web page (not this one) to the Clipboard.

    ☞ Paste into the window to another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Stick the results, which will be copied automatically, in a response on this page.

    These are not specific instructions; just a glimpse. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait and paste it again. You don't need to copy a second time.

    5. try to test in conditions that replicate the problem, to the extent possible. For example, if the computer is slow intermittently, run the test during a downturn.

    You may have started up in safe mode. If the system is now in safe mode and works pretty well in normal mode to test run, restart as usual before running it. If you can test only in safe mode, this.

    6. If you have more than one user and a user is affected by the problem, and the user is not an administrator, and then run the test twice: once under the affected user and one administrator. The results can be different. The user that is created automatically on a new computer, when you start it for the first time is an administrator. If you are unable to log in as an administrator, verify that the user concerned. More personal Mac have only one user, and in this case this section does not apply. Don't log in as root.

    7 load the linked web page (the site "Pastebin.") Press the combination of keys command + A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. start the Terminal application integrated in one of the following ways:

    ☞ Enter the first letters of his name ("Terminal") in a Spotlight search. Select from the results (it should be at the top).

    ☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing Command + V, then press return. The text that you pasted should disappear immediately.

    9. If you logged in as an administrator, you will be prompted for your login password. Nothing displayed when you type. You won't see the usual points instead of the characters typed. Make sure that caps lock is turned off. Type carefully, and then press return. You can get a warning to be careful. If you make three unsuccessful attempts to enter the password, the test is still running, but it will produce less information. If you do not know the password, or if you prefer not to enter, just press back three times at the password prompt. Yet once again, the script will run.

    If the test takes much longer that usual to run because the computer is very slow, you can be prompted for your password a second time. The permission you grant by entering it will expire automatically after five minutes.

    If you are not logged as an administrator, you will be prompted for a password. The test will run. It just will not do anything that requires administrator privileges.

    10. the test may take a few minutes to run, depending on the number of files you have and the speed of the computer. A computer that is abnormally slow may take more time to run the test. During execution, a series of lines is displayed in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec        …        Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between the parties will not be exactly the same, but they give an approximate indication of progress.

    Wait for the final message "Please close this window" appear - again, usually within a few minutes. If you don't see this message in about 30 minutes, the test probably won't be completed within a reasonable time. In this case, press the Ctrl + C key combination or the point command to stop it. Then go to the next step. You will have incomplete results, but still something.

    In order to get results, the test should be allowed to perform or be stopped manually as shown above. If you close the window of the Terminal, while the test is still running, the partial results will not be saved.

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    Greetings, joybelino1!

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