Problem with MsiExec.exe, it crashes when I try to install a program.

  • I am trying to install a program that uses msiexec.exe, but whenever it gets to a certain point in the installation it stops and comes with a dialog that indicates the Windows Installer has stopped working. I got the error message I get.

    Signature of the problem:

    Problem event name: BEX

    Application name: MsiExec.exe

    Application version: 5.0.7600.16385

    Application timestamp: 4a5bc3e6

    Fault Module name: StackHash_0a9e

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 00000000

    Exception offset: 0033f380

    Exception code: c0000005

    Exception data: 00000008

    The system version: 6.1.7600.2.0.0.256.1

    Locale ID: 1033

    Additional information 1: 0a9e

    More information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional information 3: 0a9e

    Additional information 4: 0a9e372d3b4ad19135b953a78882e789

    Please help me with this problem, I need to install this program for a client.

Hello Celired,

You can also try the following to see if it helps.
Step 1: empty user and system 'temp' folders.
 
1. empty "%systemdrive%\temp"folder. "
 
2. empty "%systemdrive%\%windir%\temp"folder. "
 
3. empty "%systemdrive%\Documents and Settings\%username%\Local Settings\Temp'.»»

Step 2: Utility Windows Install Cleanup
Click here to download and install the Windows Installer Cleanup utility. However, if you encounter a problem with Windows Installer, you may not be able to run this utility.

Find the entry for the program, RTUadmin you try to install it and remove it.  You can use the utility to remove installation information for programs that were installed by using Windows Installer. Remember that Windows Installer CleanUp Utility does not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall on.

Step 3: check if there waiting for installation/s in the registry.
 
 
Warning: You should only edit these registry entries if you really know what you're doing. Back up your hard drive first.
NOTE: Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.

Go to the Start button and in the search box, type Regedit.

a. the empty registry key "InProgress".
 
Highlight, then check the following registry key:

HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress

and clean all the entries that you find.
 
b. empty/rename "PendingFileRenameOperations" registry key:
 
Highlight, then check the following registry key:

HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations

and clean all the entries that you find.
 
Then try again and see if you can download your software, RTUadmin.

Please respond and take stock of your problem.

Sincerely,

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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