Problem with my phone, need help from Sony

Hello
I bought my phone in Oct 17 with local agent warranty Sony "Cell Avenue", I noticed a flaw on the phone "pixel does not" same day to night and visited cell AAvenue to file a claim and raise a ticket the next day and this is what happened:
1 asked me to come in November as they still new in Jordan and tools to check the device are still to come
2 visited their first week of November, they asked me to come in 2 weeks
3 made their visit in 2 weeks and they took my phone to check on it
05:04 days I called them and they ask me to call them to visit
5 that I went there and they approved the request and wanted to replace the screen that I refused. I asked my right to have a replacement and they said they do not now have them and call them / or they call me in one or more or more. They gave me a claim or number of what they call a service order number 230 and who was in November 26, 2014
6 sine they don't call, I called after one month, they said replacement are not yet there and call in 2 weeks.
7 I called during the first week of Jan and there is a snow storm, nothing happens
8 I called them last week, they said that we finally got the screens and please call us on Thursday (last Thursday)
Note: I've been surprised, they mentioned on the screen and I thought we had an understanding that I don't want a screen I want a new phone... Then I realized that they do not remember the case.
9 in any case, I called them today instead of Thursday and they said: Yes, we have the screens and you can replace your screen... I told the technician again I want to unlock my phone, he said why u na not come before I told him that I did several times and you delayed me u asked me to wait waiy and come later. I gave him the claim number and explained to him again and he said: Oh yes we do not always have the replacement... And that we'll call me later, I begged him to give me a date limit when he will remember, says, I'm busy and I don't know when. I insisted a date limit, he said, he will call today. And to be honest, I am sure that it will not be called and I'll call him tomorrow.

Sony, I need a solution today until tomorrow... Please help me.

THX

I am sure you are aware that we are a user support forum members feel to help other members and thus no influence on Sony - Sony representatives do visit occasionally, but are unable to get involved in other air-consuming countries you would be better to return your unit to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Tags: Sony Phones

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