problem with optical drive DVD
I installed a new optical drive and I can't seem to use several DVD discs. It will install the first but does not install any more wide. Sometimes diving keeps opening and closing of the drive.
Device Manager displays the driver for TS-H653R but optical device signals the driver to be SH-224DB_Sb00/1
How do I get the machine to use the correct driver or is this really the problem.
Thank you
Thomas Wagner
Hello
Please contact Microsoft Community.
I suggest to refer to the following methods and check if it helps you.
1. run the hardware and peripheral troubleshooting tool.
http://Windows.Microsoft.com/en-SG/Windows7/open-the-hardware-and-devices-Troubleshooter
2. Uninstall and reinstall the cd - dvd drive:
If the drive is not listed, remove and reinstall the existing drivers.
To do this, follow these steps:
1. click on start and then click Control Panel.
2. click on system and Maintenance, click System, and then click Device Manager.
Note that if control panel is in Classic view, double-click System and then click on Device Manager.
3. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.
4. in Device Manager, expand CD-ROM/DVD-ROM drives, right click on the device CD and DVD and then click on uninstall.
5. When you are prompted to confirm that you want to remove the device, click OK and restart the computer.
After the computer restarts, the drivers will be installed automatically.
http://Windows.Microsoft.com/en-SG/Windows7/what-to-do-when-a-device-isn ' t-installed-correctly
I recommend you update the drivers of CD - DVD drive manufacturers Web site.
Method 3 Firmware update:
I would also recommend updating the firmware of the CD - DVD drive. You may need to contact the manufacturer for it.
You can also see the article below for further assistance.
http://Windows.Microsoft.com/en-SG/Windows7/understanding-hardware-and-software-for-64-bit-Windows
I hope this helps.
Kind regards
Anusha
Tags: Windows
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