Problem with TC loss of connection to the modem cable

I have a TC of 2 TB which is connected to my ISP provided by cable modem. It worked fine for 3 months after the installation in December, but now all of a sudden it will lose its connection to the modem and we lose our wireless internet. We have replaced the modem cable and it does not solve the problem. I have to reset the TC 2 - 3 times a day. Nothing else has changed recently with regard to the network set up. that only changes were to specific devices that use the wifi connection, and this was always something changing, depending on the devices we use. Any thoughts? I'm not a savvy person tech, BTW.

We need to ask a few questions in order to learn more on what the possible cause of the problem might be.  Please be patient with this. Thank you.

What is the number and the model of the modem you are using right now?  We ask because some modems work better than others with Apple routers, and even if you have changed the modem, it could still be a model who does not get along well with the Apple router... or... you could say that the router from Apple does not get along well with the modem.

How old is the TC? We ask because the life expectancy, on average, a time capsule is about 3 years.  After that, they tend to start losing connections to an ever-increasing rate.

Who is your provider of Internet (ISP) Service?  We ask because most suppliers are in the active process of implementation of a new type of connection called IPv6 in their systems... and despite ISPS claiming that their system changes should cause no difficulties connection or interruptions system... which doesn't seem to be the case at all.

We have seen an unusual number of reports from users who suddenly have problems with their ISP connection, when things were very well for many months before. That points directly to the IPv6 changes that ISPS are doing as the culprit. In some cases, there could be way to work around the problem, and in some cases, there is nothing to do but wait as the ISP to complete their changes and be everything to speed.

Tags: Wireless

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