Problem with the commissioning of Web check-in and ASK when swicht to the TMS Provisioning extend mode

Hi, I need help please, because I have no contract and I cannot open a TAC case.

I have the following two issues:

1. when I do the tms extension preparation mode switch as stop working sip calls, I get the following error of internal and internet scenarios for my internal network:

VCS-e when the call is the Internet to the internal network

2013-09 - 05T 11: 50:38 - 04:30

"" "" "" "TVCS: event = 'Search is complete" reason ="authorization not valid - insufficient privilege" Service = "H323" type-aliases-Src ="E164" CBC-alias = '7449"Dst-alias-type ="H323"Dst-alias ="anthony_accardi"call-number ="1a069dfa-1647-11e3-86f9-0010f328943a"Tag ="1a069f44-1647-11e3-b22f-0010f328943a"detail ="found: fake, searchtype:ARQ"Level ="1"elements UTCTime = '2013-09-05 16:20:38, 670"

VCS - c when the call is internal network to the Internet:

2013-09 - 05T 11: 53:31 - 04:30

"" "" "" "TVCS: event = 'Search is complete" reason ="prohibited" Service = "H323" type-aliases-Src ="E164" CBC-alias = '7429"Dst-alias-type ="H323"Dst-alias ="vianyfel_cordaro"call-number ="812a5198-1647-11e3-ba89-0010f325da04"Tag ="812a52e2-1647-11e3-93c9-0010f325da04"detail ="found: fake, searchtype:ARQ"Level ="1"elements UTCTime = '2013-09-05 16:23:31, 687"

2013-09 - 05T 11: 53:31 - 04:30

"" "" "TVCS: Event = 'research has attempted" Service ="H323" CBC-alias-type = "E164" CBC-alias ='7429"Dst-alias-type ="H323"Dst-alias ="vianyfel_cordaro"call-number ="812a5198-1647-11e3-ba89-0010f325da04"Tag ='812a52e2-1647-11e3-93c9-0010f325da04" detail = "searchtype:ARQ" Level = "1" elements UTCTime ='2013-09-05 16:23:31, 680"

2013-09 - 05T 11: 53:23 - 04:30

"" "" "" "TVCS: event = 'Search is complete" reason ="prohibited" Service = "H323" type-aliases-Src ="E164" CBC-alias = '7429"Dst-alias-type ="H323"Dst-alias ="vianyfel_cordaro"call-number ="7c9181c4-1647-11e3-bda8-0010f325da04"Tag ="7c918304-1647-11e3-865b-0010f325da04"detail ="found: fake, searchtype:ARQ"Level ="1"elements UTCTime = '2013-09-05 16:23:23, 974"

BUT WHEN THE MODE IS AGENT LEGACY TMS ALL THE CALL WORKS FINE

2 when I switch I can tms mode of preparation I can do internal network equipment supply but not from the outside and this worries me more is the jabber that being Internet I get the following error:

013 09 - 05 T 11: 07:42 - 04:30

"" "" TVCS: elements UTCTime = '2013-09-05 15:37:42, 263"Module ="network.sip"Level = 'INFO': Src - ip ="192.168.0.252"Src-port ="25084"detail = 'receive the Request OPTIONS = method, Request-URI = sip: 192.168.0.250:7001; transport = tls, [email protected] / * /"

2013-09 - 05T 11: 07:42 - 04:30

"" TVCS: elements UTCTime = '2013-09-05 15:37:42, 261"Module ="network.sip"Level ="DEBUG": Dst - ip ="192.168.0.252"Dst-port ="25084"
SIPMSG:
| SIP/2.0 401 Unauthorized
Via: SIP/2.0/TLS 192.168.0.252:5061; branch = z9hG4bK4de281330ed1277914e57a4bb98ac81416134; received = 192.168.0.252; rport = 25084
Call ID: [email protected]/ * /.
CSeq: 38570 OPTIONS
Starting at: ; tag = 21e96c96b3f9a439
To: ; tag = ba0e03ca2f6b3957
Server: TANDBERG/4120 (X7.2.1)
WWW-Authenticate: Digest realm = "TraversalZone", nonce = "b40cb8278b4a11da992154324161d566d2b57bac3d83c5c518c4528c790d", opaque = "AQAAAN1NC9IHdFS3kNJ3Q6UX2JiBXhut", stale = FALSE, algorithm = MD5, qop = "auth".
Content-Length: 0

|

2013-09 - 05T 11: 07:42 - 04:30

"" "" TVCS: elements UTCTime = '2013-09-05 15:37:42, 261"Module ="network.sip"Level = 'INFO': Dst - ip ="192.168.0.252"Dst-port ="25084"detail ="sending = 401, method = OPTIONS, To = sip response Code: 192.168.0.250:7001, [email protected] / * /"

2013-09 - 05T 11: 07:42 - 04:30

"" TVCS: elements UTCTime = '2013-09-05 15:37:42, 261"Module ="network.sip"Level ="DEBUG": Src - ip ="192.168.0.252"Src-port ="25084"
SIPMSG:
| Sip OPTIONS: 192.168.0.250:7001; transport = tls SIP/2.0
Via: SIP/2.0/TLS 192.168.0.252:5061; branch = z9hG4bK4de281330ed1277914e57a4bb98ac81416134; received = 192.168.0.252; rport = 25084
Call ID: [email protected]/ * /.
CSeq: 38570 OPTIONS
Starting at: ; tag = 21e96c96b3f9a439
TO:
Max-Forwards: 0
User-Agent: TANDBERG/4120 (X7.2.1)
Support: com.tandberg.vcs.resourceusage
Content-Type: text/xml
Content-Length: 250

25075024960|

2013-09 - 05T 11: 07:42 - 04:30

"" "" TVCS: elements UTCTime = '2013-09-05 15:37:42, 261"Module ="network.sip"Level = 'INFO': Src - ip ="192.168.0.252"Src-port ="25084"detail = 'receive the Request OPTIONS = method, Request-URI = sip: 192.168.0.250:7001; transport = tls, [email protected] / * /"

2013-09 - 05T 11: 07:36 - 04:30

"" "" "TVCS: elements UTCTime = '2013-09-05 15:37:36, 757" Module ="network.tcp" Level = "DEBUG": Src - ip = "10.10.10.1" Src-port ="10191" Dst - ip = "10.10.10.10" Dst-port ='5060"detail = 'TCP connection is closed"

2013-09 - 05T 11: 07:36 - 04:30

"" TVCS: elements UTCTime = '2013-09-05 15:37:36, 641"Module ="network.sip"Level ="DEBUG": Dst - ip ="10.10.10.1"Dst-port ="10191"
SIPMSG:
| SIP/2.0 404 not found
Via: SIP/2.0/TCP 201.210.111.54:2379; branch = z9hG4bK5fc6a3c5021e3557216ef01c2434fb00.1; received = 10.10.10.1; rport = 10191; DefaultZone = ingress-box
Call ID: [email protected]/ * /.
CSeq: 301 SUBSCRIBE
From: <> [email protected] / * />; tag = 2991aa56d191ede3
To: <> [email protected] / * />; tag = c4114db76ace49d8
Server: TANDBERG/4120 (X7.2.1)
WARNING: 200.11.230.253:5060 399 'political response '.
Content-Length: 0

|

2013-09 - 05T 11: 07:36 - 04:30

"" "" TVCS: elements UTCTime = '2013-09-05 15:37:36, 641"Module ="network.sip"Level = 'INFO': Dst - ip ="10.10.10.1"Dst-port ="10191"detail = 'send = 404, method = SUBSCRIBE, To = sip response Code: [email protected] / * /, [email protected] / * /"

2013-09 - 05T 11: 07:36 - 04:30

"" TVCS: elements UTCTime = '2013-09-05 15:37:36, 638"Module ="network.sip"Level ="DEBUG": Src - ip ="10.10.10.1"Src-port ="10191"
SIPMSG:
| Sip SUBSCRIBE:[email protected] / * / SIP/2.0
Via: SIP/2.0/TCP 201.210.111.54:2379; branch = z9hG4bK5fc6a3c5021e3557216ef01c2434fb00.1; received = 10.10.10.1; rport = 10191
Call ID: [email protected]/ * /.
CSeq: 301 SUBSCRIBE
Contact: <> [email protected]/ * /: 2379; transport = tcp >
From: <> [email protected] / * />; tag = 2991aa56d191ede3
To: <> [email protected] / * />
Max-Forwards: 70
Directions:
User-Agent: TANDBERG/774 (4.6.3.17194 PCS) - Windows
Expires: 300
Event: ua-profile;model=movi;vendor=tandberg.com;profile-type=user;version=4.6.3.17194;clientid="S-1-5-21-1078081533-484061587-725345543";connectivity=1
Accept: application/pidf + xml
Content-Length: 0

The setup I have is:

Configuration on VCS Expressway:

TMS Agent Legacy mode

Search rule:

local area-no domain

Any

Any

NO.

Alias matching

Regex

(. +) @domain.com. *.

Replace

Continue

LocalZone.GetDaylightChanges

local area full URL

Any

Any

NO.

Alias matching

Regex

(. +) @domain.com. *.

Leave

Continue

LocalZone.GetDaylightChanges

Search of covered area rule

Any

Any

NO.

Any alias

Continue

TraversalZone

Search for DNS zone rule

Any

AllZones

NO.

Alias matching

Regex

(?. *@%localdomains%.*$).*)

Leave

Continue

DNSZone

Transform

Transform the alis destinations to URL

([^@]*)

Regex

Replace

------[email protected] / * /

Presence PUA - on

Presence server - off

CONTROL VCS:

TMS Extension commissioning of fashion

Search rule

local area-no domain

Any

Any

NO.

Alias matching

Regex

(. +) @domain.com. *.

Replace

Continue

LocalZone.GetDaylightChanges

local area full URL

Any

Any

NO.

Alias matching

Regex

(. +) @domain.com. *.

Leave

Continue

LocalZone.GetDaylightChanges

Search of covered area rule

Any

Any

NO.

Any alias

Continue

TraversalZone

External IP address search rule

Any

Any

NO.

Any IP address

Continue

TraversalZone

Transform

Transform the alis destinations to URL

([^@]*)

Regex

Replace

------[email protected] / * /

PUA - on

presence server - on

I do not have political appeal hace

Please help me to see what I'm missing or what's wrong?

Thankss

Hello

Ok. Are you saying that VCSe uses the IP address 10.10.10.10 in interface external, right? Of course, what the IP address of 200.x.x.x? It's your VCSe NAT IP address, right? What is this configured in VCSe?

Well, reaally you have a problem of NAT. look at the SUBSCRIPTION message of jabber to VCSe:

SIPMSG:

| Sip SUBSCRIBE:[email protected] / * / SIP/2.0

Via: SIP/2.0/TCP 201.210.116.201:3612; branch = z9hG4bK138dca6bf6cdd458588900dbaf7b45f4.1; received = 10.10.10.1; rport = 9368

Call ID: [email protected]/ * /.

CSeq: 301 SUBSCRIBE

Contact:

From: [email protected] / * />; tag = 1e82c817dc3224d5

In: [email protected] / * />

Max-Forwards: 70

Directions:

User-Agent: TANDBERG/774 (4.6.3.17194 PCS) - Windows

Expires: 300

Event: ua-profile;model=movi;vendor=tandberg.com;profile-type=user;version=4.6.3.17194;clientid="S-1-5-21-1078081533-484061587-725345543";connectivity=1

Accept: application/pidf + xml

Content-Length: 0

Do you see? If the Red 192.168.41.205 IP address is the IP address of your router/nat, then you can come to the conclusion that your router is inspection/ALG, it puts its own IP address in the SIP headers. Your router/firewall device should not use any function ALG/inspection, otherwise you will have problems.

I can say with great confidence, VCSe rejects the message SUBSCRIBE "404 not found" response because VCSE does not recognize this IP address in the field 'road', 192.168.41.205.

In addition, the configuration of your NAT is not recommended. First, you use the port-based NAT (PAT), in fact, you must use a NAT. Second, when your NAT firewall allows VCSe, the source address is 10.10.10.1, which means that your firewall is NATing the source address and destination address not only. This type of NAT, it is not recommended for h.323/SIP applications.

Well, don't be angry with me, I try to help, but I need to say, your deployment VCSe is almost completely false, there are a lot of blind spots.

I suggest reviewing and reconfigure your deployment following this guide:

http://www.Cisco.com/en/us/docs/Telepresence/infrastructure/VCs/config_guide/Cisco_VCS_Basic_Configuration_Control_with_Expressway_Deployment_Guide_X7-2.PDF

I hope this helps.

Concerning

Paulo Souza

My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."

Tags: Cisco Support

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