Problem with the Polycom endpoint dial string via VCS

Greetings,

Currently I have an environment using a set of standalone Polycom endpoints (mixture of VSX/HDX units).  We have recently installed VCS - c / VCS-e / TMS and despite a few problems with the SIP registration on some of the older endpoints and management through TMS, all support works well.  The only remaining problem is when there are a number of business partners using the extensions in their chains of H.323 dialing that works very well for the Polycoms during the use not VCS - c as a guard in the numbering of the format #.  When you use this same dial string and endpoints are registered in VCS - c then the only thing it is indicated in the call history is a number of , which fails.

I am aware that different manufacturers have historically managed extension dialing differently since ISDN only and has apparently been perpetuated until today.  However, it's a pretty critical need still at this stage and I am looking for input on chipboard VCS supports the use of extension component in the dial string (or did once the call is connected to a gateway is the host).  If so, is there a specific format for this connection string which can support both the end points of Polycom and VCS able to interpret correctly?  Does anyone have this working?

Latest versions of software are on all components.

Thank you in advance for any thoughts you may have!

Hi Readamson,

using the syntax of "device-IP-address ##extension" to compose a H323 device isn't a way standard of doing things, it is approach of Polycom extension numbering that VCS does not understand without changing the alias of a '[email protected] / * /' format.

Assuming that the address-IP-receives the message SETUP H225 VCS-E, he does the SETUP message? Is there a way that you can configure this device to end to remove the [email protected]/ * /' part of the route the call to the post and the dialed number?

Visit this link:

https://supportforums.Cisco.com/thread/2129307

Best regards, Ahmad

Tags: Cisco Support

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