Problem with Toshiba authorized service providers

I have a laptop Toshiba Satellite A300-17.

Recently, I had the following problem: while the laptop was running normally, whenever I opened it I got a black screen (Please note that the output sound was normal). When I connected the laptop to an external monitor (VGA), I myself went to be normal for her and so I was able to work without any other problems.
After a while, I decided to get the laptop for service providers authorized by Toshiba in Greece.

They told me that the problem was the motherboard, that sounded really strange because I had no problem with starting. When I went to get the laptop on their part, I discovered that the computer cannot start.

So I asked why this is happening and why it worked before and it doesn't work now.
Their response was that my motherboard was "die slowly" and that they did not open the laptop to check what was wrong with her, but only an online diagnostic test.

Of all the foregoing, I believe they have done something to my laptop and caused the problem with the motherboard. I tried to contact Toshiba Europe and inform them about the behavior of their authorized service providers by sending an e-mail in Germany ([email protected]), in the hope that they would do something in this regard. Unfortunately, I had no answer.

Please note that I am a PhD student and my laptop is necessary for my research activity. All this delay has a major impact on my work.

Who do I contact in order to bypass this?
Is there anyone in the treatment of cases like that of Toshiba?
Is it possible that a company like Toshiba just don't care about their customer satisfaction?

How long should I wait before this problem is solved?

Hello

It of really hard to tell how much of the material could be faulty, but if the laptop does not start, then a serious problem of material is possible.
You said that the internal screen was dark, but you could work with an external monitor attached to the laptop.

> When I connected the laptop to an external monitor (VGA), I myself went to be normal for her and so I was able to work without any other problems

Well, that means the motherboard and graphics card might be ok and that the internal display will be affected.
However, only a technician of the laptop could provide more details, after the material has been checked, so I would say you should get in touch with the guys once more in order to get the extract.

I found these contact data for the Greece page ASP from Toshiba:
http://EU.computers.Toshiba-Europe.com/innovation/generic/ASP_SUPPORT/

+ Ideal Electronics S.A. +
+ www.toshiba-computer.gr+
[email protected]+
+ P: + 30 2105 193 900 +.
+ F: + 30 2105 193 921 +.

Good luck

Tags: Toshiba

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