Problem with updates on CS5
Recently, I moved my copy of CS5 to a new PC. I disabled the license on the old PC and activated on the new PC. I did the installation by using the original CD (which have been purchased directly from Adobe). When I try to run the Update feature in the Help menu, it comes up with several required updates. However, after downloading the updates, I get the error message "there was an error downloading this update. Quit and try again later. "I tried for 3 days now. Any suggestions?
Adobe - Photoshop: For Windows
Tags: Photoshop
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My system is Windows XP Media Center Edition version 2002 with SP3 and I've had problems with KB973768 for awhile now and I've done everything. I used the "MS Fix it" software and it wasn't able to do anything. I tried to install it manually and I get this message whenever I try "Setup has encountered an error: Setup cannot continue because one or more prerequisites necessary for the installation of KB973768 failed.» For more details, check the c:\windows\KB973768.log log file'
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The newspaper reads:
[KB973768.log]
2.938: ================================================================================
2.938: 09/12/2011 23:24:35.062 (local)
2.938: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
2.969: impossible to activate SE_SHUTDOWN_PRIVILEGE
3.031: hotfix started with following command line: - q - z - er /ParentInfo:24420ae31ab21e47aba2083273c1a6f9
3.063: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
3,516: return value of IsMediaCenterPC = 1
3,516: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
3,516: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3,516: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
3.531: Check condition for line 2 of prerequisite returned FALSE
3,641: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3,641: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.703: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3.703: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.703: Update.exe extended error code = 0xf0f4
0.047: ================================================================================
0.047: 09/12/2011 23:37:05.093 (local)
0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.047: hotfix started with following command line: - q - z - er /ParentInfo:a26bbd9947135e40bf0120f81249c59d
0.047: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: Update.exe extended error code = 0xf0f4
0.079: ================================================================================
0.079: 09/12/2011 23:42:35.062 (local)
0.079: g:\2d3e53d0171f7240a9b33c76814c\update\update.exe (version 6.3.13.0)
0.079: hotfix started with following command line:
0.079: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,141: return the value of IsMediaCenterPC = 1
0,141: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,141: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,141: Check condition for line 2 of prerequisite returned FALSE
0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,141: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,141: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,141: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
22.422: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
22.422: user input: OK
22.422: Update.exe extended error code = 0xf0f4
22.422: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.078: ================================================================================
0.078: 09/12/2011 23:43:08.703 (local)
0.078: g:\19f0871e5f3390545f21\update\update.exe (version 6.3.13.0)
0.078: hotfix started with following command line:
0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.125: return the value of IsMediaCenterPC = 1
0.125: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.125: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.125: Check condition for line 2 of prerequisite returned FALSE
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.938: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
3.938: user input: OK
3.938: Update.exe extended error code = 0xf0f4
3.938: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.078: ================================================================================
0.078: 09/12/2011 23:50:00.765 (local)
0.078: g:\efcac2da495c5681649bbb0931e188ab\update\update.exe (version 6.3.13.0)
0.078: hotfix started with following command line:
0.078: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.156: return the value of IsMediaCenterPC = 1
0.156: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.156: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.156: Check condition for line 2 of prerequisite returned FALSE
0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.156: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.156: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.156: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
2.390: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
2.390: user input: OK
2.390: Update.exe extended error code = 0xf0f4
2.390: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
0.062: ================================================================================
0.062: 09/12/2011 23:53:35.078 (local)
0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.062: hotfix started with following command line: - q - z - er /ParentInfo:e1af80918c7c3647ac8bf32656674b10
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.078: return the value of IsMediaCenterPC = 1
0.078: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.078: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.078: Check condition for line 2 of prerequisite returned FALSE
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: Update.exe extended error code = 0xf0f4
0.062: ================================================================================
0.062: 09/12/2011 23:55:39.078 (local)
0.062: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.062: hotfix started with following command line: - q - z - er /ParentInfo:1ab7c07acdd60748bb5cdab1da30d925
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.078: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.078: Update.exe extended error code = 0xf0f4
0.094: ================================================================================
0,110: 2011-12-10 00:03:56.187 (local)
0,110: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0,110: impossible to activate SE_SHUTDOWN_PRIVILEGE
0,110: hotfix started with following command line: - q - z - er /ParentInfo:108421735f40f94ab5b1fa36d03364ec
0,110: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,110: return the value of IsMediaCenterPC = 1
0,110: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,110: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,110: Check condition for line 2 of prerequisite returned FALSE
0,110: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,110: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.125: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.125: Update.exe extended error code = 0xf0f4
0.047: ================================================================================
0.047: 2011-12-10 00:15:31.765 (local)
0.047: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0.047: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.047: hotfix started with following command line: - q - z - er /ParentInfo:a836904d171d054a9105353041d24dfb
0.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.062: return the value of IsMediaCenterPC = 1
0.062: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.062: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.062: Check condition for line 2 of prerequisite returned FALSE
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.062: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.062: Update.exe extended error code = 0xf0f4
0.141: ================================================================================
0,141: 10/12/2011 11:28:16.421 (local)
0,141: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
0,141: impossible to activate SE_SHUTDOWN_PRIVILEGE
0.157: hotfix started with following command line: - q - z - er /ParentInfo:5a0a1480332b504299b1ddd3cb9afff6
0.157: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0.157: return the value of IsMediaCenterPC = 1
0.157: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0.157: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0.157: Check condition for line 2 of prerequisite returned FALSE
0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,172: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,172: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,172: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0,172: Update.exe extended error code = 0xf0f4
0.250: ================================================================================
0.250: 2011-12-10 11:42:55.437 (local)
0.250: f:\0133fe92e334b0b8457e\update\update.exe (version 6.3.13.0)
0.250: hotfix started with following command line:
0,265: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
0,843: return the value of IsMediaCenterPC = 1
0,843: IsMediaCenterPC returns the value (0 x 1) that is equal to 0 x 1
0,843: condition succeeded to the PreReq.SingleOp.MediaCenter section in row 1 prerequisites
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is not equal to specified value
0,843: Check condition for line 2 of prerequisite returned FALSE
0,859: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0,859: KB973768 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log file
0.875: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.875: Setup cannot continue because one or more prerequisites required for the installation of KB973768 failed. For more details, check the c:\windows\KB973768.log log fileThis issue is now resolved.
I'm not sure how, but I think it had something to do with a question I had with ehshell.exe (click here for more on this topic). KB973768 has something to do with Media Center, and given that I had problems with it, it did not cross the installation of this update. Once the ehshell.exe issue has been resolved, I was able to install this update.
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PROBLEM WITH UPDATE OF VISTA HOME BASIC
I've never had a problem in the past with update. All of a sudden this month there are five important to download updates and the progress bar shows 0% and nothing happens. I am at my wits end and have tried everything. Initially, I did a restore to July 6. Download not successful, but updates to the. I manually downloaded the file tool verification KB947821 for 32 bit (150 MB) and now update Windows Installer says independent research updates? It has worked for centuries. I thought it was supposed to ask me to install the hotfix, and then do the scan? Any help would be appreciated
Manually install KB3168965.
https://www.Microsoft.com/en-US/Download/details.aspx?ID=53206
The value "never search updates" updated machines and Windows before restarting.
Best regards, VZ
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