Problem with user data

After getting help to uninstall an old copy of AVG and install an updated copy, a cleaning was used, however, the next day when I started my computer and tried to install a new program, I could not because my user file and someone else became one, with limited access. I can't yet make a backup, I want to know if there is a way around this problem. Kay

First of all, constantly asking the same question won't get you a faster response.  Most of the people who answer questions here is volunteer... it isn't a line of support from Microsoft staff.  If there is no answer to your question, it's because the person who watched knows the answer.  Just be patient, and I hope that someone who does not know the answer to your question actually reads.

That being said, I don't know the answer to your question because (a) I don't know what you mean by 'used a cleaning' or (b) "" my account user and another became a. ""

I suspect that you used a so-called "registry cleaner".  If so, the only advice I can give you is to use the feature of "undo" of the application or use system restore to one hour before your 'clearing '.  Of course, if you do a system restore to a time before your AVG uninstall, you will have more problems...

If you do not use a "registry cleaner", please explain what you have done for your 'clean' and to explain what you mean on your "file of users.  If you receive error messages, please indicate in its entirety, without paraphrasing.

Tags: Windows

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