Problem with wireless on my new HP laptop 255 G2
Hello, I bought the G2 255 HP laptop but I can't find driver for wireless that woud work for my pc. I tried all the drivers on that side where I entered "HP 255 G2" model and found several drivers, but none of them worked.
Here are the details of the Network controller.
PCI\VEN_168C & DEV_0036 & REV_01
PCI\VEN_168C & DEV_0036
PCI\VEN_168C & CC_028000
PCI\VEN_168C & CC_0280
PCI\VEN_168C
PCI\CC_028000
PCI\CC_0280
Can someone help me please? TY!
Hello:
You need this driver...
If your model comes with built-in bluetooth, you also need this driver...
Tags: Notebooks
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Hi, I just bought a new laptop & I have the extreme difficulty to stay connected to the internet. When I run Windows Network Diagnostics, error reads 'Problem with wireless adapter or access point' and fails to solve the problem. Help, please... Thank you, MariaHI Maria,
· What operating system is installed on your computer?
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Follow the suggestions below for a possible solution:
Method 1: Start your computer in a clean boot state in order to check if the applications of third parties or startup items is the origin of the problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
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Method 2: See these articles for solve wireless problems:
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Internet connection issues are more often caused by disconnected cables or by routers or modems that do not work correctly. I suggest you try the steps from the following link:
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Hello
1 have had any changes made on the computer before the show?
2. what operating system is installed on the computer?
Method 1:
Check the link and try to run the troubleshooter to check if it helps.
Windows wireless and wired network connection problems
Method 2:
Try to run Microsoft Safety Scanner for any malware or spyware infection and check if it helps.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
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Hello
Thanks for posting your question in the community of Microsoft Windows. I understand that you are facing problems with your wireless internet connection. Correct me if I'm wrong.
I imagine the inconvenience that you are experiencing. I will definitely help you with this.
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I had a lot of trouble to stay connected to the internet with my college wireless network on
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Details about network adapter diagnosis: Network adapter Wi-Fi driver information: Description . . . . . . . . . . : Dell Wireless 1704 802.11b/g/n (2.4GHz) Manufacturer . . . . . . . . . : Broadcom Provider . . . . . . . . . . . : Broadcom Version . . . . . . . . . . . : 6.30.59.74 Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem51.inf Inf File Date . . . . . . . . . : Monday, September 17, 2012 6:52:18 PM Section Name . . . . . . . . . : BCM1704HMD_NT62 Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4365&subsys_00161028 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9
Diagnostic information (wireless connectivity)Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87 Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz) Interface type: Native WiFi Connection incident diagnosed Auto Configuration ID: 1 Connection ID: 1 Connection status summary Connection started at: 2015-03-08 14:48:33-522 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: Success List of visible access point(s): 7 item(s) total, 7 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID ------------------------------------------------------------------------- 28-8A-1C-FE-CA-80 Infra
-91 1 smcm-guest 28-8A-1C-FE-0D-80 Infra -50 1 smcm-guest 28-8A-1C-FE-0D-82 Infra -54 1 resnet 28-8A-1C-FE-B5-C0 Infra -48 6 smcm-guest 28-8A-1C-FE-B5-C2 Infra -47 6 resnet 28-8A-1C-FE-3F-40 Infra -91 6 smcm-guest 28-8A-1C-FE-3F-42 Infra -88 6 resnet Connection History Information for Auto Configuration ID 1 List of visible networks: 2 item(s) total, 2 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra No 87 Yes smcm-guest Infra Yes 87 Yes resnet List of preferred networks: 5 item(s) Profile: mobilenet SSID: mobilenet SSID length: 9 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: NETGEAR30 SSID: NETGEAR30 SSID length: 9 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: Yeager Network SSID: Yeager Network SSID length: 14 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: resnet SSID: resnet SSID length: 6 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Profile: smcm-guest SSID: smcm-guest SSID length: 10 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028001 Information for Connection ID 1 Connection started at: 2015-03-08 14:48:33-522 Auto Configuration ID: 1 Profile: resnet SSID: resnet SSID length: 6 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 28-8a-1c-fe-b5-c2 Security and Authentication Configured security type: WPA2-802.1X Configured encryption type: CCMP(AES) 802.1X protocol: Yes Authentication mode: User only EAP type: Authentication not started Number of 802.1X restarts: 0 Number of 802.1X failures: 0 802.1X status: Success Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 13 Number of security packets sent: 13 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 400791 Ndis Tx: 204956 Unicast decrypt success: 0 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 1632 Rx failure: 846 Tx success: 240 Tx failure: 0 Tx retry: 24 Tx multiple retry: 12 Tx max lifetime exceeded: 0 Tx ACK failure: 60 Roaming history: 0 item(s) Diagnostic information (wireless connectivity)Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87 Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz) Interface type: Native WiFi Result of diagnosis: There may be problem
Diagnostic information (wireless network adapter)Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Native WiFi MSM Initialize status: Success Information for connection being diagnosed Interface GUID: 81887e6c-9ddc-413d-be6a-4465ad36cf87 Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz) Interface type: Native WiFi Profile: resnet SSID: resnet SSID length: 6 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: Yes Result of diagnosis: There may be problem
Thanks for any help! It happened for about eight months and it's really frustrating.
Hello
Check with Dell and Broadcom, their documentation diagnostics online and drivers.
and ask questions in the forums about known problems. The two Dell driver update, then
Broadcom if there is more recent.Dell support
http://support.Dell.com/Dell support drivers - product manual & warranty Info (left side) - and much more
http://support.Dell.com/support/index.aspx?c=us&l=en&s=DHSDell forums
http://en.community.Dell.com/forums/Dell PC Diagnostics
http://www.Dell.com/support/Diagnostics/us/en/19/
Broadcom - downloads and Customer Support
http://www.Broadcom.com/support/==============================
More troubleshooting:
It is possible that the drivers you use, even if later now available, are not
100% Windows compatible 8.1. Check with the manufacturer of your system (motherboard support
Manufacturer of custom systems) and/or the manufacturer of the device. This one, like Intel,
RealTek, Atheros and others may have newer versions is not available to the mother of system
-site of the manufacturer on board. And continue to check in with them regularly over the next year.
Also update the BIOS, drivers from the chipset of low level and major embedded and separate
device drivers.Download your applications and devices in Windows 8.1
http://Windows.Microsoft.com/en-in/Windows-8/get-apps-devices-working=========================================================
Don't forget to check the updates of the firmware on the router, because who can have a definite effect
on connections Windows 8.1 same if other OS systems connections are fine.Check with support of the manufacturer of the system (motherboard for customized systems manufacturer) and/or
the manufacturer of real device driver updates. If there is no newer versions re - install the same
ones. Ask known in their forums (if any) problems.===================================
General resolution: (after the above if necessary)
Free Wi - Fi and wireless problems
http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1Note the use of Win Key + X and Win Key + W (to access control panel, run,
and settings according to needs). Win + D key calls to the office and use
Win Key activates / deactivates the desktop and start screen.--------------------------------------------------------------
Control Panel - Network and sharing Center - solve problems
References to Vista also apply to Windows 7 and Windows 8.
Your router be guess here, you have successfully updated the firmware a possible
solution? And I would update your WiFi drivers on computers. How far away are they
you have set in the router? Are there obstacles in the path?Actually try updating your driver and disabling the network logon.
Control Panel - network - write down of the brand and the model of the Wifi - double click
top - tab of the driver - write version - click on update driver (can't do
nothing that MS is far behind the certification of drivers). Then right click on the Wifi
Device and UNINSTALL - Reboot - it will refresh the driver stack.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmDownload - SAVE - go where you put it - right click – RUN AS ADMIN.
You can download several at once however restart after the installation of each of them.
After watching the system Maker you can see the same device manufacturer
more recent versions. (Those become your fonts of rescue system manufacturer).Repeat for network (NIC) card and is a good time to get the other update
Drivers Windows 8 like updated drivers.The adapter in Microsoft Windows 8/8.1 network problems - how to fix? (Do not forget to see
This section-> update the NIC driver).
http://Windows.Microsoft.com/en-us/Windows-8/fix-network-adapter-problemsDrivers and Microsoft - Windows 8/8.1 - material
http://Windows.Microsoft.com/en-us/Windows/hardware-drivers-help#hardware-drivers-help=Windows-8Microsoft Windows 8/8.1 - Why Windows is not find my device?
http://Windows.Microsoft.com/en-us/Windows-8/why-isn ' t-windows-conclusion-deviceMicrosoft Windows 8/8.1 - what happens if a device is not installed correctly
http://Windows.Microsoft.com/en-us/Windows-8/what-device-isn ' t-installed-correctly
------------------------------------------------------Make sure you know the details of connection to your wireless router - SSID and password.
You lose connection when you do and have to redo your logon.
Control Panel - Network & Sharing Center - set up a new connection or network
-----------------------------------------------------
And:
TechingItEasy - how to join a Wi - Fi network in Windows 8 by MVP Andre Da Costa
http://techingiteasy.WordPress.com/2012/06/09/how-to-join-a-Wi-Fi-network-in-Windows-8/Microsoft - Windows 8/8.1 - Web & Networking
http://Windows.Microsoft.com/en-us/Windows/Web-networking-help#V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1&Web-networking-help=Windows-8Microsoft - Windows 8/8.1 - Wi - Fi & Networking
http://Windows.Microsoft.com/en-us/Windows-8/WiFi-networking#1TC=T1-----------------------------------------------------
Microsoft - Windows 7 - Why is my Internet connection so slow? (applies to Windows 8)
http://Windows.Microsoft.com/en-us/Windows7/why-is-my-Internet-connection-so-slowMicrosoft - Windows 8/8.1 - wired and wireless in Windows problems
http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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