Problem Z10 blackBerry with call instance and telephone conferences

When I commit "call waiting" to answer a new incoming call and return to my first call after hanging up on the second call, I can not hear my first caller.  They can hear me clearly, but I can't hear them at all.  The same thing happens when I make a conference call and try to 'add an additional call' or merge calls.

Help, please

Software 10.2.0.424

Model STL100-3

Ok.  So, I have completely forgotten about it until the flag, I put on the problem.

So it's working now and as you suggested, I called Telusand, they "pushed" the SIM card and refreshed the switch 'in the back.  Have no idea what an of these involves shares the essential element is that it now works.

Thank you

Tags: BlackBerry Smartphones

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    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "AGT_CD" type = "xsd: String" / >

    < xsd: element name = "FIRSTNAME" type = "xsd: String" / >

    < xsd: element name = "NAME" type = "xsd: String" / >

    < xsd: element name = "AGT-LICNO" type = "xsd: String" / >

    < xsd: element name = "TEAM" type = "xsd: String" / >

    < xsd: element name = "TEAMLEADER" type = "xsd: String" / >

    < xsd: element name = "TEAMLEADER-LICNO" type = "xsd: String" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "InsuredInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = 'PREFIX-TH' >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERS_NAMEPREFIX" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "NAME-TH" type = "xsd: String" / >

    < xsd: element name = "MIDNAME-TH" type = "xsd: String" / >

    < xsd: element name = "LASTNAME-TH" type = "xsd: String" / >

    < xsd: element name = "FORMERNAME" type = "xsd: String" / >

    < xsd: element name = "PREFIX-FR" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERS_NAMEPREFIX-EN" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "NAME-IN" type = "xsd: String" / >

    < xsd: element name = "MIDNAME-EN" type = "xsd: String" / >

    < xsd: element name = "LASTNAME-IN" type = "xsd: String" / >

    < xsd: element name = "BIRTH_DT" type = "xsd: Integer" / >

    < xsd: element name = "ÂGE" type = "xsd: Integer" / >

    < xsd: element name = "GENDER" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERNSEXCD" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "MARITAL_STATUS" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERC_MAR_STAT_CD" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "RACE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnRACE" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "RELIGION" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnRELIGION" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "NATIONALITY" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnNATIONALITY" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ID-TYPE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnIDTYPE" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ID" type = "xsd: String" / >

    < xsd: element name = "ID-XPIR_DT" type = "xsd: Integer" / >

    < xsd: element name = "OCCUPATION" >

    < xsd: complexType >

    < xsd: attribute name = "dmnOCCUP_CD" type = "xsd: String" / >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "OCCUP_CLASS" >

    < xsd: complexType >

    < xsd: attribute name = "dmnOCCUP_CLASS_CD" type = "xsd: String" / >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ANNUAL_INCOME" type = "xsd: Integer" / >

    < xsd: element name = "HEIGHT" type = "xsd: Integer" / >

    < xsd: element name = "WEIGHT" type = "xsd: Integer" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ProposerInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = 'PREFIX-TH' >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERS_NAMEPREFIX" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "NAME-TH" type = "xsd: String" / >

    < xsd: element name = "MIDNAME-TH" type = "xsd: String" / >

    < xsd: element name = "LASTNAME-TH" type = "xsd: String" / >

    < xsd: element name = "FORMERNAME" type = "xsd: String" / >

    < xsd: element name = "PREFIX-FR" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERS_NAMEPREFIX-EN" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "NAME-IN" type = "xsd: String" / >

    < xsd: element name = "MIDNAME-EN" type = "xsd: String" / >

    < xsd: element name = "LASTNAME-IN" type = "xsd: String" / >

    < xsd: element name = "BIRTH_DT" type = "xsd: Integer" / >

    < xsd: element name = "ÂGE" type = "xsd: Integer" / >

    < xsd: element name = "GENDER" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERNSEXCD" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "MARITAL_STATUS" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERC_MAR_STAT_CD" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "RACE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnRACE" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "RELIGION" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnRELIGION" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "NATIONALITY" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnNATIONALITY" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ID_TYPE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnIDTYPE" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ID_NUMBER" type = "xsd: String" / >

    < xsd: element name = "ID_XPIR_DT" type = "xsd: Integer" / >

    < xsd: element name = "OCCUPATION" >

    < xsd: complexType >

    < xsd: attribute name = "dmnOCCUP_CD" type = "xsd: String" / >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "OCCUP_CLASS" >

    < xsd: complexType >

    < xsd: attribute name = "dmnOCCUP_CLASS_CD" type = "xsd: String" / >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ANNUAL_INCOME" type = "xsd: Integer" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ContactInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "AddressInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "Address" maxOccurs = "unbounded" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "ADDRTYPE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnADDR_ADDRTYPE" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "PRIMARY_CONTACT" type = "xsd: Integer" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "PhoneInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "Phone" maxOccurs = "unbounded" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "PHONETYPE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnADRP_PHONETYPE" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "PHONENUM" type = "xsd: Integer" / >

    < xsd: element name = "PRIMARY_CONTACT" type = "xsd: Integer" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "EmailInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "Email" maxOccurs = "unbounded" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "EMAILTYPE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnADRO_EMAILTYPE" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "EMAILDATA" type = "xsd: String" / >

    < xsd: element name = "PRIMARY_CONTACT" type = "xsd: Integer" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "PolicyInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "BASE-PLAN_CD" type = "xsd: String" / >

    < xsd: element name = "BASE-PLAN_NM" type = "xsd: String" / >

    < xsd: element name = "MODEOFPAYMENT" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnZZFREQUENCY" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "BASE - SA" type = "xsd: float" / >

    < xsd: element name = "BASE-PREMIUM" type = "xsd: float" / >

    < xsd: element name = "BASE-MODALPREMIUM" type = "xsd: float" / >

    < xsd: element name = "AYFP" type = "xsd: float" / >

    < xsd: element name = "RiderInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "Rider" maxOccurs = "unbounded" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "RIDER-CODE" type = "xsd: String" / >

    < xsd: element name = "RIDER-NAME" type = "xsd: String" / >

    < xsd: element name = "RIDER - SA" type = "xsd: float" / >

    < xsd: element name = "RIDER-PREMIUM" type = "xsd: float" / >

    < xsd: element name = "RIDER-MODALPREMIUM" type = "xsd: float" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "PaymentInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "Bordered" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "TMP_RECEIPT_NO" type = "xsd: String" / >

    < xsd: element name = "TOTAL_PYMT_AMT" type = "xsd: float" / >

    < xsd: element name = "Payment" maxOccurs = "unbounded" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "PAYER" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPAYRTYPE" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "TYPE PYMT" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPaymentType" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "PYMT-AMT" type = "xsd: float" / >

    < xsd: element name = "PYMT-Channel" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "CreditCard" minOccurs = "0" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "CARD TYPE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnCardType" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "CARD-NO" type = "xsd: Integer" / >

    < xsd: element name = "CARD-HOLDERNAME" type = "xsd: String" / >

    < xsd: element name = "CARD-BANKNM" type = "xsd: String" / >

    < xsd: element name = "CARD-DISPLAYED" type = "xsd: String" / >

    < xsd: element name = "CARD-AUTHCODE" / >

    < xsd: element name = "CARD-AUTHDATE" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "Bank" minOccurs = "0" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "BANK CODE" / >

    < xsd: element name = "BANK-BRANCH" / >

    < xsd: element name = "BANK-ACCNO" / >

    < xsd: element name = "BANK-ACCNAME" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "Cheque" minOccurs = "0" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "CHQ - NO" / >

    < xsd: element name = "CHQ-DATE" / >

    < xsd: element name = "CHQ-ISSUEBANK" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "RenewalPayment" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "PAYER" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPAYRTYPE" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "DDCHANNEL" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPaymentType" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "DDCDetails" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "CARD TYPE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnCardType" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "CARD-NO" type = "xsd: Integer" / >

    < xsd: element name = "CARD-HOLDERNAME" type = "xsd: String" / >

    < xsd: element name = "CARD-BANKNM" type = "xsd: String" / >

    < xsd: element name = "CARD-DISPLAYED" type = "xsd: String" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "DDADetails" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "BANK-ACCTYPE" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnBNK_TYP_CD" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "BANK-ACCNO" / >

    < xsd: element name = "BANK-ACCNAME" / >

    < xsd: element name = "BANK-BRANCH" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "BeneficiaryInfo" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "Recipient" maxOccurs = "unbounded" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "RELATIONSHIP" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnBENE_RELT_CD" type = "xsd: Integer" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "FIRSTNAME" type = "xsd: String" / >

    < xsd: element name = "MIDNAME" type = "xsd: String" / >

    < xsd: element name = "NAME" type = "xsd: String" / >

    < xsd: element name = "PERCENTAGE" type = "xsd: Integer" / >

    < xsd: element name = "BIRTH_DT" type = "xsd: Integer" / >

    < xsd: element name = "GENDER" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnPERNSEXCD" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "NATLIDNO" type = "xsd: String" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "Questionnaire" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "HealthDeclaration" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "Issue" maxOccurs = "unbounded" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "QUESTION_ID" type = "xsd: String" / >

    < xsd: element name = "ANSWER" >

    < xsd: complexType >

    < xsd:simpleContent >

    < xsd:extension base = "XSD: String" >

    < xsd: attribute name = "dmnZZYESNO_NUM" type = "xsd: String" / >

    < / xsd:extension >

    < / xsd:simpleContent >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < xsd: element name = "ApplicationRs" >

    < xsd: complexType >

    < xsd: SEQUENCE >

    < xsd: element name = "Reason for rejection" / >

    < / xsd: SEQUENCE >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: SEQUENCE >

    < xsd: attribute name = "xsi" type = "xsd: String" / >

    < xsd: attribute name = "schemaLocation" type = "xsd: String" / >

    < / xsd: complexType >

    < / xsd: element >

    < / xsd: Schema >

    ');

    BEGIN

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    COLUMNS...

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