Problems of BrowserLab - used to work, can no longer connect now

Until recently, I used browser through Dreamweaver CS5.5 (v11.5, build 5344) Lab without any problem whatsoever. No apparent reason, it stopped working. Now when I try to connect, I just get that "preparing for preview...". "progress bar that never goes away.

I went on all other threads in this forum about this problem, and I seem to meet all of the criteria for Adobe to successfully run this tool; and none of the fixes that have worked for others work for me.

Dreamweaver is updated. My Adobe ID is updated. I have deleted cookies from browser and caches, restarted everything which can be restarted, etc etc etc. All to nothing does not.

I noticed a couple of things weird: after the failure of the tool in DW, I tried to access it by the first connection to BrowserLab in my browser (no problem), then return to DW and overview; in fact, it worked but ONLY two or three times, more than a dozen attempts.

The other thing I noticed is that in my extensions Manager, there is no listed BrowserLab extensions. I don't know if this is normal or not; of course, it is installed, since I was the BL Panel available in DW.

I'm losing my mind on this... any help/solution would be * very * appreciated. I'm trying to get a job at the door tomorrow, I have learned to count on BL for IE test since the acquisition of DW CS5.5, so this puts me in an exceptionally unfavourable situation.

Tom, check out this other thread of forum for a possible fix: http://forums.adobe.com/message/3834979#3834979

Tags: Adobe Story

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