Problems of cloning.  "Comments customization" option is not available.

I'm cloning a Windows 2003 Client vSpherer server.  vCenter Server runs under 2008 R2 and we run ESX 4.1.  When I clone the machine I have access the "Customize the comments" page of the wizard, but everything is gray and the chosen option is "don't customize.  Why can I not select the option "Customize using the Customization Wizard".  I've attached a screenshot of what I see.

Thanks in advance for your help on this point,

Terry

You have all the files appropriate sysprep installed in the right folders on your host OS vCenter?

http://KB.VMware.com/kb/1005593

Tags: VMware

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