Problems of connectivity without wire - HP ENVY 14
I have a HP Envy 14 2020nr that will not connect wirelessly to the internet.
It recognizes all networks within range, but does not connect (it gives me a "Restricted access" message and I can't use the internet). I can only use internet if I'm directly connected via an ethernet cable.
All other devices in my home (computers laptops, phones, tablets) are not having problems to connect to this router. The troubleshooter in Windows is unable to solve the problem.
I tried reinstalling the drivers, update BIOS and restore to the latest wireless drivers them.
Any help would be greatly appreciated!
Thank you.
Hello
The wireless card detects that your network is there a secure network try to change the password and try again, it's something to do with the WEP key.
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Loss of connection without wire-intermittent
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It will work quite happy with excellent connection, sometimes for weeks, the entirely to chance, he loses his connection. Sometimes it is intermittent and is healed by a re-boot. Sometimes it is persistent and nothing seems to be a reliable cure. Sometimes the system restore it will heal, I resorted to re - install Windows 7, 3 times, not always with success. I spent about 5 hours today trying to fix this problem without success, currently connectted through ethernet connection.Finally got error message windows diagnosis it is impossible to connect to a hidden network, but NETWORK IS NOT HIDDEN.
I copy last dignostic detail.
Advice or suggestions will be gratfully received.
Publisher of Windows Network Diagnostics details
Problems found
Unable to connect to the hidden network "XXXXXX" unable to connect to the hidden network "XXXXXX".
This network is marked as "hidden" network and is either not in range of this computer or the wireless settings saved on this computer do not match the settings of the network. Detected
Check your complete wireless network settingsProblems found details
6 unable to connect to the network hidden Detected 'XXXXXX '.
This network is marked as "hidden" network and is either not in range of this computer or the wireless settings saved on this computer do not match the settings of the network.
Check your complete wireless network settings
Make sure that your computer is in range of "XXXXXX" and that network settings match the wireless router or access point settings.Details of detection
Diagnostic information (network card)
Network card diagnostics information:Network adapter wireless network connection driver information:
... Description: Network adapter on Broadcom 802.11 g
Reference of the manufacturer.... : Broadcom
Provider of...: Broadcom
Version...: 5.30.21.0.
INF file name... . : C:\Windows\INF\oem9.inf
Date of the INF.... September 3, 2009 22:32:08
Name of the section.... : BCM43XG_NT61
Hardware... ID: pci\ven_14e4 & dev_4318
Instance... state flags: 0x180200a
Status code of Device Manager. . : 0
IfType...: 71
Type of physical support...: 9Diagnostic information (wireless connectivity)
Details on the diagnosis of wireless connectivity:Information for a diagnosis of connection
The GUID of the interface: 2e9dc3ac-a903-4ace-b029-da6733f2517e
Interface name: Broadcom 802.11 g network adapter
Interface type: Native WiFi
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Connect even if the network is not broadcasting: No.Connection incident diagnosed
Auto Configuration ID: 12
Login ID: 18State of the connection summary
Connection started: 2010-02-18 21:37:02-895
Profile match: success
Pre-Association: success
Association: failure
Security and authentication: not startedList of visible access points: 2 item (s) total, 2 article (s) poster
BSSID BSS Type PHY Signal (dB) channel/freq SSID
-------------------------------------------------------------------------
00-1c-DF-40-F2-C7 Infra g-72 1 Annie
00-23-CD-D4-28-A8 Infra XXXXXX 6-42 gHistory of connection
Information for Auto 12 Configuration ID.
List of visible networks: 2 item (s) total, 2 article (s) poster
BSS Type PHY security Signal (RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes Yes Annie 36
Infra g Yes Yes 91 XXXXXXList of favorite networks: 1 item (s)
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Defined by group policy: No.
Connect even if the network is not broadcasting: No.
Connectable: YesInformation for the login ID 18
Connection started: 2010-02-18 21:37:02-895
Auto Configuration ID: 12
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Pre-Association and Association
The parameters of connectivity provided by hardware manufacturer (IHV): No.
Security settings provided by hardware manufacturer (IHV): No.
Profile matches network requirements: success
Pre-association status: success
The Association status: 0 x 00038002 failure
Association reason code: 0x00000002Information for Auto ID Configuration 11
List of visible networks: 2 item (s) total, 2 article (s) poster
BSS Type PHY security Signal (RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes Yes Annie 38
Infra g Yes Yes 97 XXXXXXList of favorite networks: 1 item (s)
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Defined by group policy: No.
Connect even if the network is not broadcasting: No.
Connectable: No.
Reason: 0 x 00028006Information for the login ID 17
Connection started: 2010-02-18 21:36:57-913
Auto Configuration ID: 11
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Pre-Association and Association
The parameters of connectivity provided by hardware manufacturer (IHV): No.
Security settings provided by hardware manufacturer (IHV): No.
Profile matches network requirements: success
Pre-association status: success
The Association status: 0 x 00038002 failure
Association reason code: 0x00000002Information for the login ID 16
Connection started: 2010-02-18 21:36:45-195
Auto Configuration ID: 11
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Pre-Association and Association
The parameters of connectivity provided by hardware manufacturer (IHV): No.
Security settings provided by hardware manufacturer (IHV): No.
Profile matches network requirements: success
Pre-association status: success
The Association status: 0 x 00038002 failure
Association reason code: 0x00000002Information for Automatic Configuration 10 ID.
List of visible networks: 2 item (s) total, 2 article (s) poster
BSS Type PHY security Signal (RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes Yes Annie 38
Infra g Yes Yes 98 XXXXXXList of favorite networks: 1 item (s)
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Defined by group policy: No.
Connect even if the network is not broadcasting: No.
Connectable: No.
Reason: 0 x 00028006Information for the login ID 15
Connection started: 2010-02-18 21:35:41-937
Auto Configuration ID: 10
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Pre-Association and Association
The parameters of connectivity provided by hardware manufacturer (IHV): No.
Security settings provided by hardware manufacturer (IHV): No.
Profile matches network requirements: success
Pre-association status: success
The Association status: 0 x 00038002 failure
Association reason code: 0x00000002Diagnostic information (wireless connectivity)
Details on the diagnosis of wireless connectivity:For all the info on this session, see the event information of wireless connectivity.
Helper class: Auto-Configuration
Initialize status: successInformation for a diagnosis of connection
The GUID of the interface: 2e9dc3ac-a903-4ace-b029-da6733f2517e
Interface name: Broadcom 802.11 g network adapter
Interface type: Native WiFi
Profile: XXXXXX
SSID: XXXXXX
SSID length: 6
Connection mode: Infra
Security: Yes
Connect even if the network is not broadcasting: No.Result of diagnosis: problem found
Question: RNWF MSM Helper ClassRoot cause:
Windows could not connect to "XXXXXX".
You can try to connect again.Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection" on this computer.Network Diagnostics log
File name: 1D2735AC-64FA-44F0-98E5-4A308CC46074. Diagnose.0.ETL
Other newspapers and Network Configuration
File name: NetworkConfiguration.cab
Collection information
Computer name: GAMMA
Windows Version: 6.1
Architecture: x 86
Time: Thursday, February 18, 2010 21:37:04Publisher details
Windows Network Diagnostics
Detecting network connectivity problems.
Package Version: 1.0
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http://Windows.Microsoft.com/en-us/Windows-Vista/view-your-preferred-wireless-networksPrevious post: the result.
Bindu S - Microsoft Support
[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]
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Post edited by: orry
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