Problems of connectivity without wire - HP ENVY 14

I have a HP Envy 14 2020nr that will not connect wirelessly to the internet.

It recognizes all networks within range, but does not connect (it gives me a "Restricted access" message and I can't use the internet). I can only use internet if I'm directly connected via an ethernet cable.

All other devices in my home (computers laptops, phones, tablets) are not having problems to connect to this router. The troubleshooter in Windows is unable to solve the problem.

I tried reinstalling the drivers, update BIOS and restore to the latest wireless drivers them.

Any help would be greatly appreciated!

Thank you.

Hello

The wireless card detects that your network is there a secure network try to change the password and try again, it's something to do with the WEP key.

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