Problems of email to blackBerry Smartphones

I'm unable to access e-mail.

After entering my user and password, it indicates there is a problem and suggest you contact gmail.com.

However, I am in the right username and password (works on other devices very well) and it was working properly before.

How to remedy?

Thank you

OK... and what was your result of the search of the public data base KB? I found this... may or may not apply to your situation, but give it a quick glance:

  • Article ID: KB12288 Impossible to integrate or validate a Google Mail with BlackBerry Internet Service account

Otherwise, with a strong support network signal (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

Good luck!

Tags: BlackBerry Smartphones

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