Problems of installation & HP Director

I get an "OS not supported" error when I try to install HP Director.

Windows 7 Home Premium 32

Dell 1330 laptop

HP Solution Center is the next version of HP director.

The complete star Compatible Windows 7 driver and software is available for download at the following link:

FTP://ftp.HP.com/pub/softlib/software11/COL31304/MP-77752-1/OJ6500vE709_Full_13.exe

Tags: Notebooks

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    Screen shot 2011-09-28 at 12.18.27 PM.png

    [2011-09-20:18:00:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-20:18:00:52] Commandline is: -x1 file:///C:/Users/phil/Downloads/LIFR-1.1.0.air

    [2011-09-20:18:00:52] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2011-09-20:18:00:52] Invoking Application Installer for combined install

    [2011-09-20:18:00:52] Launching subprocess with commandline C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -withRuntime -url file:///C:/Users/phil/Downloads/LIFR-1.1.0.air

    [2011-09-20:18:00:52] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-20:18:00:52] Commandline is: -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -withRuntime -url file:///C:/Users/phil/Downloads/LIFR-1.1.0.air

    [2011-09-20:18:00:52] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2011-09-20:18:00:53] Unpackaging file:///C:/Users/phil/Downloads/LIFR-1.1.0.air to C:\Users\phil\AppData\Local\Temp\fla41C0.tmp

    [2011-09-20:18:00:55] Application signature verified

    [2011-09-20:18:00:55] Unpackaging/validation complete

    [2011-09-20:18:00:55] No app located for appID 'com.amz.retirementplanner' and pubID ''

    [2011-09-20:18:01:10] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\fla841F.tmp

    [2011-09-20:18:01:11] Native installation package creation succeeded

    [2011-09-20:18:01:11] Launching subprocess with commandline C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/phil/Downloads/LIFR-1.1.0.air

    [2011-09-20:18:01:11] Relaunching with elevation

    [2011-09-20:18:01:14] Application Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-20:18:01:14] Commandline is: -stdio \\.\pipe\AIR_3948_0 -runtime C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/phil/Downloads/LIFR-1.1.0.air

    [2011-09-20:18:01:14] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR

    [2011-09-20:18:01:15] Unpackaging file:///C:/Users/phil/Downloads/LIFR-1.1.0.air to C:\Users\phil\AppData\Local\Temp\fla98F4.tmp

    [2011-09-20:18:01:17] Application signature verified

    [2011-09-20:18:01:17] Unpackaging/validation complete

    [2011-09-20:18:01:17] No app located for appID 'com.amz.retirementplanner' and pubID ''

    [2011-09-20:18:01:17] Converting unpackaged application to a native installation package in C:\Users\phil\AppData\Local\Temp\flaA064.tmp

    [2011-09-20:18:01:18] Native installation package creation succeeded

    [2011-09-20:18:01:18] Starting silent combined runtime update and app install.

    Updating runtime from version 1.5.0.7220 to version 2.7.1.19610.

    Installing app com.amz.retirementplanner version 1.1.0 to C:\Program Files (x86)  using the source file at file:///C:/Users/phil/Downloads/LIFR-1.1.0.air

    [2011-09-20:18:01:19] Installing msi at C:\Users\phil\AppData\Local\Temp\AIR30EF.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-20:18:01:24] Installing msi at C:\Users\phil\AppData\Local\Temp\flaA064.tmp\setup.msi with guid {05E8C32F-06A7-1EF5-81B0-485BEAFD69AB}

    [2011-09-20:18:01:28] Application Installer end with exit code 0

    [2011-09-20:18:01:28] Elevated install completed

    [2011-09-20:18:01:28] Launching subprocess with commandline C:\Program Files (x86)\LIFR Retirement Planner 1.1\LIFR Retirement Planner 1.1.exe

    [2011-09-20:18:01:29] Application Installer end with exit code 0

    [2011-09-20:18:01:29] Subprocess app installer succeeded

    [2011-09-20:18:01:29] Runtime Installer end with exit code 0

    [2011-09-20:18:05:59] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-20:18:05:59] Commandline is:

    [2011-09-20:18:05:59] No installed runtime detected

    [2011-09-20:18:06:03] Relaunching with elevation

    [2011-09-20:18:06:03] Launching subprocess with commandline c:\users\phil\appdata\local\temp\aire262.tmp\adobe air installer.exe -ei

    [2011-09-20:18:06:07] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-20:18:06:07] Commandline is: -stdio \\.\pipe\AIR_3744_0 -ei

    [2011-09-20:18:06:07] No installed runtime detected

    [2011-09-20:18:06:07] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-20:18:06:07] Installing msi at c:\users\phil\appdata\local\temp\aire262.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-20:18:06:07] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-20:18:06:07] Rolling back install of c:\users\phil\appdata\local\temp\aire262.tmp\setup.msi

    [2011-09-20:18:06:07] Rollback complete

    [2011-09-20:18:06:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-20:18:06:07] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-20:18:06:07] Runtime Installer end with exit code 7

    [2011-09-20:18:06:11] Runtime Installer end with exit code 7

    [2011-09-20:18:06:30] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-20:18:06:30] Commandline is:

    [2011-09-20:18:06:30] No installed runtime detected

    [2011-09-20:18:06:34] Relaunching with elevation

    [2011-09-20:18:06:34] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5b97.tmp\adobe air installer.exe -ei

    [2011-09-20:18:06:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-20:18:06:37] Commandline is: -stdio \\.\pipe\AIR_1032_0 -ei

    [2011-09-20:18:06:37] No installed runtime detected

    [2011-09-20:18:06:37] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-20:18:06:37] Installing msi at c:\users\phil\appdata\local\temp\air5b97.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-20:18:06:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-20:18:06:37] Rolling back install of c:\users\phil\appdata\local\temp\air5b97.tmp\setup.msi

    [2011-09-20:18:06:37] Rollback complete

    [2011-09-20:18:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-20:18:06:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-20:18:06:37] Runtime Installer end with exit code 7

    [2011-09-20:18:06:44] Runtime Installer end with exit code 7

    [2011-09-21:06:20:28] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:06:20:28] Commandline is:

    [2011-09-21:06:20:28] No installed runtime detected

    [2011-09-21:06:20:32] Relaunching with elevation

    [2011-09-21:06:20:32] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air4ee8.tmp\adobe air installer.exe -ei

    [2011-09-21:06:20:36] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:06:20:36] Commandline is: -stdio \\.\pipe\AIR_5268_0 -ei

    [2011-09-21:06:20:36] No installed runtime detected

    [2011-09-21:06:20:36] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:06:20:36] Installing msi at c:\users\phil\appdata\local\temp\air4ee8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:06:20:37] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:20:37] Rolling back install of c:\users\phil\appdata\local\temp\air4ee8.tmp\setup.msi

    [2011-09-21:06:20:37] Rollback complete

    [2011-09-21:06:20:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:20:37] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:20:37] Runtime Installer end with exit code 7

    [2011-09-21:06:20:45] Runtime Installer end with exit code 7

    [2011-09-21:06:39:03] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:06:39:03] Commandline is:

    [2011-09-21:06:39:03] No installed runtime detected

    [2011-09-21:06:39:23] Relaunching with elevation

    [2011-09-21:06:39:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5445.tmp\adobe air installer.exe -ei

    [2011-09-21:06:39:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:06:39:29] Commandline is: -stdio \\.\pipe\AIR_7016_0 -ei

    [2011-09-21:06:39:29] No installed runtime detected

    [2011-09-21:06:39:29] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:06:39:29] Installing msi at c:\users\phil\appdata\local\temp\air5445.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:06:39:30] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:39:30] Rolling back install of c:\users\phil\appdata\local\temp\air5445.tmp\setup.msi

    [2011-09-21:06:39:30] Rollback complete

    [2011-09-21:06:39:30] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:39:30] Runtime Installer end with exit code 7

    [2011-09-21:06:39:40] Runtime Installer end with exit code 7

    [2011-09-21:06:41:16] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:06:41:16] Commandline is:

    [2011-09-21:06:41:16] No installed runtime detected

    [2011-09-21:06:41:23] Relaunching with elevation

    [2011-09-21:06:41:23] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5f4d.tmp\adobe air installer.exe -ei

    [2011-09-21:06:41:32] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:06:41:32] Commandline is: -stdio \\.\pipe\AIR_5904_0 -ei

    [2011-09-21:06:41:32] No installed runtime detected

    [2011-09-21:06:41:32] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:06:41:32] Installing msi at c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:06:41:32] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:41:32] Rolling back install of c:\users\phil\appdata\local\temp\air5f4d.tmp\setup.msi

    [2011-09-21:06:41:32] Rollback complete

    [2011-09-21:06:41:32] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:41:32] Runtime Installer end with exit code 7

    [2011-09-21:06:41:41] Runtime Installer end with exit code 7

    [2011-09-21:06:46:44] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:06:46:44] Commandline is:

    [2011-09-21:06:46:44] No installed runtime detected

    [2011-09-21:06:46:52] Relaunching with elevation

    [2011-09-21:06:46:52] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air5aca.tmp\adobe air installer.exe -ei

    [2011-09-21:06:46:56] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:06:46:56] Commandline is: -stdio \\.\pipe\AIR_6308_0 -ei

    [2011-09-21:06:46:56] No installed runtime detected

    [2011-09-21:06:46:56] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:06:46:56] Installing msi at c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:06:46:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:46:56] Rolling back install of c:\users\phil\appdata\local\temp\air5aca.tmp\setup.msi

    [2011-09-21:06:46:56] Rollback complete

    [2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:46:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:46:58] Runtime Installer end with exit code 7

    [2011-09-21:06:54:29] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:06:54:29] Commandline is:

    [2011-09-21:06:54:29] No installed runtime detected

    [2011-09-21:06:54:33] Relaunching with elevation

    [2011-09-21:06:54:33] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7942.tmp\adobe air installer.exe -ei

    [2011-09-21:06:54:35] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:06:54:35] Commandline is: -stdio \\.\pipe\AIR_4300_0 -ei

    [2011-09-21:06:54:35] No installed runtime detected

    [2011-09-21:06:54:36] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:06:54:36] Installing msi at c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:06:54:36] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:54:36] Rolling back install of c:\users\phil\appdata\local\temp\air7942.tmp\setup.msi

    [2011-09-21:06:54:36] Rollback complete

    [2011-09-21:06:54:36] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:06:54:36] Runtime Installer end with exit code 7

    [2011-09-21:06:54:38] Runtime Installer end with exit code 7

    [2011-09-21:08:29:22] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:08:29:22] Commandline is:

    [2011-09-21:08:29:22] No installed runtime detected

    [2011-09-21:08:29:25] Relaunching with elevation

    [2011-09-21:08:29:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air556f.tmp\adobe air installer.exe -ei

    [2011-09-21:08:29:29] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:29:29] Commandline is: -stdio \\.\pipe\AIR_7108_0 -ei

    [2011-09-21:08:29:29] No installed runtime detected

    [2011-09-21:08:29:29] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:29:29] Installing msi at c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:29:29] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:29:29] Rolling back install of c:\users\phil\appdata\local\temp\air556f.tmp\setup.msi

    [2011-09-21:08:29:29] Rollback complete

    [2011-09-21:08:29:29] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:29:29] Runtime Installer end with exit code 7

    [2011-09-21:08:34:00] Runtime Installer end with exit code 7

    [2011-09-21:08:36:08] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:36:08] Commandline is:

    [2011-09-21:08:36:08] No installed runtime detected

    [2011-09-21:08:36:11] Relaunching with elevation

    [2011-09-21:08:36:11] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air7bf3.tmp\adobe air installer.exe -ei

    [2011-09-21:08:36:13] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:36:13] Commandline is: -stdio \\.\pipe\AIR_6760_0 -ei

    [2011-09-21:08:36:13] No installed runtime detected

    [2011-09-21:08:36:13] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:36:13] Installing msi at c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:36:13] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:36:13] Rolling back install of c:\users\phil\appdata\local\temp\air7bf3.tmp\setup.msi

    [2011-09-21:08:36:13] Rollback complete

    [2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:36:13] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:36:13] Runtime Installer end with exit code 7

    [2011-09-21:08:36:15] Runtime Installer end with exit code 7

    [2011-09-21:08:36:45] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:36:45] Commandline is:

    [2011-09-21:08:36:45] No installed runtime detected

    [2011-09-21:08:36:49] Relaunching with elevation

    [2011-09-21:08:36:49] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air13de.tmp\adobe air installer.exe -ei

    [2011-09-21:08:36:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:36:52] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei

    [2011-09-21:08:36:52] No installed runtime detected

    [2011-09-21:08:36:52] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:36:52] Installing msi at c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:36:52] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:36:52] Rolling back install of c:\users\phil\appdata\local\temp\air13de.tmp\setup.msi

    [2011-09-21:08:36:52] Rollback complete

    [2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:36:52] Runtime Installer end with exit code 7

    [2011-09-21:08:36:52] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:37:03] Runtime Installer end with exit code 7

    [2011-09-21:08:37:53] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:08:37:53] Commandline is:

    [2011-09-21:08:37:53] No installed runtime detected

    [2011-09-21:08:37:54] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:08:37:54] Commandline is:

    [2011-09-21:08:37:54] No installed runtime detected

    [2011-09-21:08:37:55] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:08:37:55] Commandline is:

    [2011-09-21:08:37:55] No installed runtime detected

    [2011-09-21:08:38:01] Relaunching with elevation

    [2011-09-21:08:38:01] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air18cd.tmp\adobe air installer.exe -ei

    [2011-09-21:08:38:11] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:38:11] Commandline is: -stdio \\.\pipe\AIR_3020_0 -ei

    [2011-09-21:08:38:11] No installed runtime detected

    [2011-09-21:08:38:11] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:38:11] Installing msi at c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:38:11] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:38:11] Rolling back install of c:\users\phil\appdata\local\temp\air18cd.tmp\setup.msi

    [2011-09-21:08:38:11] Rollback complete

    [2011-09-21:08:38:11] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:38:11] Runtime Installer end with exit code 7

    [2011-09-21:08:38:13] Runtime Installer end with exit code 7

    [2011-09-21:08:38:20] Relaunching with elevation

    [2011-09-21:08:38:20] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air2903.tmp\adobe air installer.exe -ei

    [2011-09-21:08:38:22] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:38:22] Commandline is: -stdio \\.\pipe\AIR_6784_0 -ei

    [2011-09-21:08:38:22] No installed runtime detected

    [2011-09-21:08:38:22] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:38:22] Installing msi at c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:38:22] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:38:22] Rolling back install of c:\users\phil\appdata\local\temp\air2903.tmp\setup.msi

    [2011-09-21:08:38:22] Rollback complete

    [2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:38:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:38:22] Runtime Installer end with exit code 7

    [2011-09-21:08:38:23] Runtime Installer end with exit code 7

    [2011-09-21:08:38:25] Relaunching with elevation

    [2011-09-21:08:38:25] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b7c.tmp\adobe air installer.exe -ei

    [2011-09-21:08:38:27] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:38:27] Commandline is: -stdio \\.\pipe\AIR_4472_0 -ei

    [2011-09-21:08:38:27] No installed runtime detected

    [2011-09-21:08:38:27] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:38:27] Installing msi at c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:38:27] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:38:27] Rolling back install of c:\users\phil\appdata\local\temp\air1b7c.tmp\setup.msi

    [2011-09-21:08:38:27] Rollback complete

    [2011-09-21:08:38:27] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:38:27] Runtime Installer end with exit code 7

    [2011-09-21:08:38:38] Runtime Installer end with exit code 7

    [2011-09-21:08:38:58] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:08:38:58] Commandline is:

    [2011-09-21:08:38:58] No installed runtime detected

    [2011-09-21:08:39:02] Relaunching with elevation

    [2011-09-21:08:39:02] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air22cc.tmp\adobe air installer.exe -ei

    [2011-09-21:08:39:04] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:39:04] Commandline is: -stdio \\.\pipe\AIR_7868_0 -ei

    [2011-09-21:08:39:04] No installed runtime detected

    [2011-09-21:08:39:05] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:39:05] Installing msi at c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:39:05] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:39:05] Rolling back install of c:\users\phil\appdata\local\temp\air22cc.tmp\setup.msi

    [2011-09-21:08:39:05] Rollback complete

    [2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:39:05] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:39:05] Runtime Installer end with exit code 7

    [2011-09-21:08:39:08] Runtime Installer end with exit code 7

    [2011-09-21:08:39:37] Runtime Installer begin with version 2.7.1.19610 on Windows Vista x86

    [2011-09-21:08:39:37] Commandline is:

    [2011-09-21:08:39:37] No installed runtime detected

    [2011-09-21:08:39:43] Relaunching with elevation

    [2011-09-21:08:39:43] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airb885.tmp\adobe air installer.exe -ei

    [2011-09-21:08:39:46] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:39:46] Commandline is: -stdio \\.\pipe\AIR_6488_0 -ei

    [2011-09-21:08:39:46] No installed runtime detected

    [2011-09-21:08:39:46] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:39:46] Installing msi at c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:39:47] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:39:47] Rolling back install of c:\users\phil\appdata\local\temp\airb885.tmp\setup.msi

    [2011-09-21:08:39:47] Rollback complete

    [2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:39:47] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:39:47] Runtime Installer end with exit code 7

    [2011-09-21:08:42:54] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:42:54] Commandline is:

    [2011-09-21:08:42:54] No installed runtime detected

    [2011-09-21:08:42:58] Relaunching with elevation

    [2011-09-21:08:42:58] Launching subprocess with commandline c:\users\phil\appdata\local\temp\airba4a.tmp\adobe air installer.exe -ei

    [2011-09-21:08:43:01] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:43:01] Commandline is: -stdio \\.\pipe\AIR_7176_0 -ei

    [2011-09-21:08:43:01] No installed runtime detected

    [2011-09-21:08:43:01] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:43:01] Installing msi at c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:43:01] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:43:01] Rolling back install of c:\users\phil\appdata\local\temp\airba4a.tmp\setup.msi

    [2011-09-21:08:43:01] Rollback complete

    [2011-09-21:08:43:01] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:43:02] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:43:02] Runtime Installer end with exit code 7

    [2011-09-21:08:43:03] Runtime Installer end with exit code 7

    [2011-09-21:08:43:09] Runtime Installer end with exit code 7

    [2011-09-21:08:48:47] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:48:47] Commandline is:

    [2011-09-21:08:48:47] No installed runtime detected

    [2011-09-21:08:48:55] Relaunching with elevation

    [2011-09-21:08:48:55] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air1b9b.tmp\adobe air installer.exe -ei

    [2011-09-21:08:48:55] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:48:55] Commandline is: -stdio \\.\pipe\AIR_5568_0 -ei

    [2011-09-21:08:48:55] No installed runtime detected

    [2011-09-21:08:48:56] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:48:56] Installing msi at c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:48:56] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:48:56] Rolling back install of c:\users\phil\appdata\local\temp\air1b9b.tmp\setup.msi

    [2011-09-21:08:48:56] Rollback complete

    [2011-09-21:08:48:56] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:48:56] Runtime Installer end with exit code 7

    [2011-09-21:08:49:26] Runtime Installer end with exit code 7

    [2011-09-21:08:56:37] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:56:37] Commandline is:

    [2011-09-21:08:56:37] No installed runtime detected

    [2011-09-21:08:59:53] Relaunching with elevation

    [2011-09-21:08:59:53] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air41b1.tmp\adobe air installer.exe -ei

    [2011-09-21:08:59:53] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:08:59:53] Commandline is: -stdio \\.\pipe\AIR_5656_0 -ei

    [2011-09-21:08:59:53] No installed runtime detected

    [2011-09-21:08:59:53] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:08:59:53] Installing msi at c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:08:59:53] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:59:53] Rolling back install of c:\users\phil\appdata\local\temp\air41b1.tmp\setup.msi

    [2011-09-21:08:59:53] Rollback complete

    [2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:59:53] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:08:59:53] Runtime Installer end with exit code 7

    [2011-09-21:09:07:06] Runtime Installer end with exit code 7

    [2011-09-21:09:07:39] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:09:07:39] Commandline is:

    [2011-09-21:09:07:39] No installed runtime detected

    [2011-09-21:09:07:44] Relaunching with elevation

    [2011-09-21:09:07:44] Launching subprocess with commandline c:\users\phil\appdata\local\temp\air62c8.tmp\adobe air installer.exe -ei

    [2011-09-21:09:07:44] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86

    [2011-09-21:09:07:44] Commandline is: -stdio \\.\pipe\AIR_7504_0 -ei

    [2011-09-21:09:07:44] No installed runtime detected

    [2011-09-21:09:07:44] Starting silent runtime install. Installing runtime version 2.7.1.19610

    [2011-09-21:09:07:44] Installing msi at c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}

    [2011-09-21:09:07:44] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:09:07:44] Rolling back install of c:\users\phil\appdata\local\temp\air62c8.tmp\setup.msi

    [2011-09-21:09:07:44] Rollback complete

    [2011-09-21:09:07:44] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]

    [2011-09-21:09:07:44] Runtime Installer end with exit code 7

    [2011-09-21:09:07:59] Runtime Installer end with exit code 7

     

    I'm sorry that you run into problems installing with AIR.  Microsoft has just released a new utility that can help to resolve installation problems.  Would you mind giving it a try and let us know how it works for you?  When you run the patch, go through the uninstall process and trying to remove Adobe AIR on your system.  Once finished, download the latest version of AIR and install again.

    Microsoft install and uninstall the fix it

    If you're still having problems, I have created a vb script called zap of AIR which may also help.  You can find it on this post: http://forums.adobe.com/message/3737276#3737276

    Thank you

    Chris

  • Problem with installation of El Capitan on A1181 EMC 2330

    Hello - I met a problem during an update to El Capitan on EMC2330 (A1181 - white plastic MacBook). HARD drive is original (160GB - 40 GB free, checked for error Apple), RAM is original Apple (2 GB). Firstly, I download update via the Appstore. He refused the facility. Then, I used to try installation - there is no bootable USB key - Setup runs, the files begin to copy, installation takes a long time (about 2-3 hours) and ends with a fatal error. The previous operating system (10.6), it works perfectly.

    I can't reach directly Setup LOG reports, so there's a log file on my google reader:

    https://drive.Google.com/open?ID=0B9baazt1jpEWQ1ZNMWJ5V3p0SjQ

    Thanks in advance for your time and all the tips

    Your Mac does not meet the requirements for El Capitan.

    See here. OS X El Capitan - technical specifications

  • Satellite A500 Win8 has encountered a problem during installation

    Hello
    Ive got a Satellite A500 and get at the end of the installation and its reversal to say he had a problem. Do you need to do something special?

    I looked on the site to support Toshiba win 8 and it does not show the Satellite A500 in one of the lists of supported or not supported for Win8 so because you did it gave me some hope.

    See you soon

    Hello

    Here you can find information on models of laptops that will make the Win 8 Toshiba Upgrade Wizard:
    http://APS2.toshiba-tro.de/KB0/TSB2A03EU0000R01.htm

    Those notebooks of Win 7 will get Win 8 drivers.
    If your laptop is not mentioned in this list, then you will get no win 8 drivers.

    Of course, you can always install the 8 to win but you need find drivers manually in your own hand.

    Also check * Windows 8 Upgrade Guide *.
    http://APS2.toshiba-tro.de/KB0/TSB2A03EJ0001R01.htm

  • Boot problem after installation of Linux Mandrake 10

    Hello!
    I installed Mandrake 10 on my computer toshiba tecra S1 laptop.
    But after installation and restart, the laptop stops in sequence starting with the toshiba logo.

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