PROBLEMS of ITS blackBerry Smartphones BLACKBERRY 9700 NO NOISE OR VIBRATION ON INCOMING CALLS

Similar Questions

• BlackBerry Smartphones untrapped exception: java.lang.NullPointerException on silent incoming call

  I got an incoming call and I hit him either the top or to the bottom of the volume button to turn off the sound.  The ringtone to silence, then the unsilenced ringtone 1 second later.  Then I hit the top or to the bottom of the volume once again button, then he silenced and I received this error message:

  Eception exception: java.lang.NullPointerException

  I clicked on OK and everything works fine.  Is there any solution for this and should I be worried?  I am running v4.7.1.40 (Platform 4.1.0.40).

  HI and welcome to the Forums!

  Untrapped exception happen - they are basically an event for which there is no program on the device to manage code. It's like a mistake on a computer--sometimes they straight. Future updates will probably help with some. A few things to check and try:

  (1) make sure you are on the latest OS for your business... you can check your carriers latest version certified through this Portal:

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (2) a Hard Reboot:

  Whenever random strange behaviors creep, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  (3) good memory management:

  There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD memory card

  Application memory - it is the most important; It is protected (not available to the user), dedicated and (fixed size) space as the destination for the installation of applications (more a few storage applications, overhead and other costs). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

  The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

  Memory card SD/Media - is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:
  http://www.BlackBerry.com/BTSC/KB05461

  On some devices/OS levels, enforcement and the memory of the device are combined into "free file"... This is, IMO, a little more difficult to administer that you can't see really how AppMemory you have. Nevertheless, here are some tips to use:
  http://www.BlackBerry.com/BTSC/KB15345
  http://www.BlackBerry.com/BTSC/KB14320
  http://www.BlackBerry.com/BTSC/KB14213

  Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. Rather, to close an application, press the BBKey and select 'Farm' or 'Quit'... that forces the application to be closed, freeing for your new use the resources it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  Good luck!

• BlackBerry Smartphones lost my Blackberry and it's on vibrate - then - I call and replace it with Loud?

  Is it possible to call my Blackberry Curve and set the ringtone on Loud so I can find where he's hiding in my house?

  http://www.mobireport.com/apps/BL/   It beeps, honks, whistles, shining little matter what your setting is and if you are on a service that is not your gps locked, it will send you a situation by e-mail when your blackberry is.

• Smartphones blackBerry address book name not displayed in incoming call

  When I get incoming calls, sometimes the name of the contact is displayed and sometimes not. After the call is completed, the contact name is mentioned in the call log list. Please help in the resolution of the same.

  Remove the selection the checkbox and restart your phone by removing the battery.
  You should be able to see all the names when they call then.

  HTH

  mrupadhyay

• BlackBerry Z10 z10 does not answer incoming calls

  I have a new weird problem with my z10 (my only question until now). When an incoming call arrives, the screen goes to the PHONE application and freezes there. I can't do anything to answer the call. Then, when the person leaves me a voicemail, I can not the keyboard seems to get my voicemail password. The screen is still frozen on the PHONE app page. I can close this app, but the call remains open and if I click on the call (at the bottom left of the screen), it simply goes back to the PHONE app page where I can't press anything or do anything except by scanning up to close the application.

  Did restart you the device by removing the battery?

• Problems with WIFI with the Bold 9700 blackBerry Smartphones

  My daughter recently bought a Bold 9700 and has problems with the help of the feature wi - fi.

  It seems to connect OK to our wireless router, but the performance is pathetic & often give up entirely. It's so bad, she renounced the use of a wi - fi connection and must now connect via 3G. Obviously it's costs downlaods, plan and money, then I'll try to trouble shoot why wi - fi works so bad.

  I ran the diagostics wi - fi and connection details are below. However I do not know how to interpret it and what other things to check. The report of wi - fi and other details on the phone & rtouter that we use is below. BTW all of our other wireless devices work correctly through the router.

  I hope someone can help.

  Thank you

  Dog_Breath

  Wireless diagnostic report

  Security type: pre-shared Key (PSK)
  Signal level:-53 dBm
  Data connection speed: 54 Mbps
  Status: Acquired network

  Modem

  Billion 7404

  Handset

  BlackBerry® 9700
  Smartphone (3G, Wi - Fi)
  V5.0.0.743 (Bundle 1254, platform 5.1.0.165)
  3G bands 1,4,8
  The kernel v3.8.5.85 encryption
  Brand version: 1.0.70.695I
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 2.7.0.84

  Thank you all.

  It took a while, but I finally managed to update to OS 6 and wifi is now humming along nicely. I was getting a lot faster than forward speed.

  Certainly looks like my version of the OS 5 was the problem.

• BlackBerry Smartphones BlackBerry 9700 new gold Version of the software download problem.

  I tried several times to download BlackBerry 9700 gold new Verson Softwar different laissΘes of the BB site but I got 9 percent download only. How can I easily get full download new version of the software?

  https://swdownloads.BlackBerry.com/download/contactFormPreload.do?code= F804D21145597E42851FA736E221DA3F & dl = 8BDFD306B1CD60AECB3FC3B7E4C00C46

  My problem is solved. In fact, I'm Asian and I was downloading more software BB which is not for the countries of Asia:

  BlackBerry Handheld Software v6.0.0.2921 (Multilingual)

  Package Version: 6.0.0.2921
  Composed of:

  • Applications: 6.0.0.666
  • Software platform: 6.6.0.241
  • File name: 9700M_PBr6.0.0_rel2921_PL6.6.0.241_A6.0.0.666_Rogers_Wireless_Inc.exe
  • File size: 155,36 MB

  Note: The version numbers of software platform and Applications are located under Options-about screen on the handheld.

  • Download Software

  and I got "BlackBerry Handheld Software v6.0.0.2921 (Asia)" successfully downloaded.

  Thanks for your reply.

• BlackBerry Smartphones Blackberry 9700 crashes a lot

  My blackberry 9700 suspended began quiet often.

  He also always shows full application storage memory. While my memory card offers plenty of available space.

  Few people, said that the app store is in d phone memory and not the card support, however the applications I have are just whatsapp, fancy smiley, shazam, Google talk, you tube, world blackberry, bbm, blackberry travel and protect.

  And other default applications such as a calculator and a manager of files etc.

  That would be the reason that it works slowly or not responding sometimes? I delete log d at least 3 times a day, but the problem still persists.

  Could someone please help?

  Some good advice from prince2012, but let me add a question: what OS are you running?  The "BOLD" originally shipped with OS 4 and can be updated to OS 5 (I think that these figures are correct).  However, many people have decided to spend in addition to OS 6, which is not a good idea on a 9700.  If you are currently running OS 6, I recommend you go back to OS 5.

  I hope that helps you.

• Its blackBerry Smartphones No.

  Torch 9860 of the BB, I bought eight months ago the phone worked well until the day before when I noticed there isn't a sound while I have an incoming call or when I play media. I can make and receive calls, to connect through the internet, etc and all the other functions with my camera.

  Please advice

  Hi shivam

  I've suggested works for OS 7.1 also, if you encounter problem please refer to this Knowledge Base:

  KB16037 : using the Self Test application on the BlackBerry smartphone.

   

  Try it and tell us your progress.

   

   

• BlackBerry Smartphones big problem in my blackberry Desktop Manager 7

  Hello Mr President.

  I have problem with my blackberry Desktop Manager 7

  After I installed, I found languge as box does not understand a thing

  I have uninstall and install so many times and its same ebglish or Spanish is even too

  my system: windows 7 64-bit

  I wish to receive reply soon because I have problem in my phone, whatever i do update my phone

  Hello vmarjorie56

  Thank you for your question regarding the problem you are having with your BlackBerry Desktop Software installed.

  What is the full error message and when precisely it occurs?

  Thank you.

• Problems sync outlook blackBerry Smartphones and blackberry Pearl 8110

  I have a similar problem with my Blackberry Pearl 8110, Desktop Manager 5.01 and Outlook 2003 SP3.

  When I try to synchronize my contacts from my Blackberry to Outlook, the process gets thru 'Read in the device address book' 90 and 90 files without problem.  It starts the process following "Treatment Device Address Book" and gets 86 90 files and stops and a pop error message window: [title bar] Intellisync. It has a red circle with 'X' white and says "Unable to read data from application." with an ok button.

  I uninstalled Desktop Manager 5.01 twice, deleted the folder Intellisync following "KB11703" with no luck.

  In the Intellisync [C:\Documents and Settings\\Application Data\Research in Motion\BlackBerry\Intellisync] folder I found this file: PtTrace.log (see below):

  Tue Dec 08 22:10:40 2009 - Intellisync Log file.

  {22:10:40.593: create an empty table C:\DOCUME~1\SonicXP\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}. CFG\TABLES. ITB a.\startup.cpp line 500
  {22:10:40.609: empty table file C:\DOCUME~1\SonicXP\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{10A31DA6-8BF9-4767-9C2E-E4C4F4FF2310}. CFG\TABLES. ITB a.\startup.cpp line 519
  {22:10:42.656: create an empty table C:\DOCUME~1\SonicXP\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\{C0116ED9-D020-4BF3-A38E-08A5B02C2528}. CFG\TABLES. ITB a.\startup.cpp line 500
  Tue Dec 08 22:10:44 2009: error 0 x 83110005.-2096037883.0 a.\syncconfigmanager.cpp line 1137
  Tue Dec 08 22:10:45 2009: error could not load CXLServer1.dll in the product directory... 4005.\callback.cpp line 3610
  22:11:07.343:
  22:11:07.343: start Session ILX, Source = Microsoft Outlook, target device =
  22:11:07.359:
  22:11:07.359: from Standard synchronization
  22:11:07.406: Phase = 10, user = XXXXXXXX: reading data from the device address book
  Tue Dec 08 22:11:18 2009: error could not retrieve the field on the device.4238 to the RIM: DeviceIConnector.cpp line 780
  Tue Dec 08 22:11:18 2009: error 4018.4018 to la.\sdk_data.cpp line 2494
  Tue Dec 08 22:11:18 2009: error 4018.0 on line 208 de.\cilfield.cpp
  Tue Dec 08 22:11:18 2009: Birthday.4018.0 error at line 463 la.\cilrec.cpp
  Tue Dec 08 22:11:18 2009: error 4018.0 to la.\ciltrans.cpp line 589
  Tue Dec 08 22:11:18 2009: error 4018.4018 a.\ilx_sdk.cpp line 256
  22:11:18.625: translation unit status: user = XXXXXXXX, rc = 74, Phase = 10, TrErr = 4018, SysErr = 0 to the 596 ligne.\xlatev3.cpp
  22:11:18.640:
  22:11:18.640: end of Session ILX, time = 11,000 seconds

  Don't know what to do, I hope I don't have to do a factory reset on my phone.  ANY HELP WOULD BE GREATLY APPERICATED! Thank you!

  Anthony

  [It was an original message on 03/03/2009 and I still have the same described problem above.] sdgardne replied to my post:

  Try the steps in this KB:

  • KB02048 "Unable to read application data" error when configuring or synchronization of data from the organizer with BlackBerry Desktop Manager

  Honestly, it sounds like a bad record... If you can refine what folder and delete it, maybe then things move on.

  But the KB02048 is therefore more accessible because RIM has either deleted from the Knowledge Base or?

  Help! I STILL NEED HELP WITH THE QUESTION, I WAS NOT ABLE TO SYNC MY CONTACTS FOR OVER A YEAR NOW!

  I couldn't find a solution for this, ANYWHERE so I just decided to fix this problem just upgrade to the new version of the BlackBerry Desktop version 6.0.0.40 software. And now, ALL my contacts synchronize with a problem.

  Also from the beginning of this problem and now I have also improved my Outlook 2003 to 2007 and then to 2010.

  So I do not know if the combo of doing all this software update fixed the issue of the contact crupt but its market not now and that's what I need.

• Problems with my Blackberry Storm blackBerry Smartphones

  I just bought a new Blackberry Storm Verizon about a week and a half. I really wanted to get one when they came out first, but a lot of apps from third party that I used all the time on my Motorola Q were not available for the storm. After waiting this long I decided to go there and get one anyway and test it. Much, I love the storm and the concept, Blackberry (storm) and very in deca. I used a Motorola Q for the last 3 years and could do almost everything I needed with it. Why make things too hard and try to be an island intrinsically Blackberry?

  Problems I see with Blackberry and storm:

  1 JAVAScript does not work correctly. I have installation of webcams in my office and at home that runs Javascript and they work perfectly on my Q using the browser Opera Mobile, Skyfire and IE. On my Storm, I tried to search for it a Blackberry, all three modes of emulation, BB, IE and FireFox and none it will display. (Note: I also tried the bolt and Opera Mini, the cushion of numbers does not work in Opera Mini, he types lower case letters).

  2. software remote access connection is another nightmare. I could use on my Q software VNC FREE remote access to my office or home computers. For the storm, the ONLY option I can find is simply a paid for the program.

  3. the third-party apps. There are very, very small number of third-party for the Blackberry Storm applications (and seems to be the Blackberry in general). Is Blackberry so hung up on themselves that they will not be open and allow the sellers to fill the big gaps they left with their product (s).

  4. I can't access to my college email address located on Microsoft Outlook Live via a web browser or email on the BB.

  Here are some of the problems that I have seem to have with the BB. Too bad I don't like Windows, I have to say it works and third party apps are lacking and simply do not work. Apart from all this, I'm really doing my job as a storm for me, because I love the technology involved with him.

  A gleemer of hope, thanks goodness PDANet has finally released a beta for the storm. He was the biggest reason that I would not get a storm originally was to be able to connect my laptop to my smartphone.

  It seems fitting that BB is trying to keep their technology wrapped so that no one else can fill in the gaps that they leave, because if it was easy to do, then there will be tons of other apps out there that would work.

  darkcyber, sorry, but it seems that your post was missing in the middle of all the others.  If you go through the other posts, you will actually see that there is a lot of help here and there clearly are a ton of people who use it.

  1. now then, remember that BlackBerry phones are not the same as the Motorola Q (which was running on Windows Mobile, if I remember correctly).  JavaScript works, but you must make sure his tour on and you may need to change some settings other.  I can't remember where I saw it, but someone has posted a message on the use of their Storm for the display of the webcams.  They said something about having to adjust the parameters of port and udp (sorry, I have not myself this configuration and therefore do not know exactly how do).  Use the search option and you might be able to find the post.

  2. Secondly, it is once again a difference between BlackBerry and Windows Mobile software or Palm OS.  Be happy that you have found a program paying to use.

  3. This can be your impression, but believe me, there are apparently struck for BlackBerry - in thousands tons.  Try to check the new BlackBerry App World and for other programs, check BPlay, MobiHand, Handango, and various other app stores.

  4. do you have a BIS account set up?  You must configure a BIS account and set up your College email there.

  I hope that some of these things will answer your questions, or at least points you in the right direction.  In the future, try to use a more descriptive than 'Problems with my Blackberry Storm' title because that will probably draw more people.  And if you get no response, it means one of two things happened - your message is simply missed, or nobody has an answer to your question.  If so, feel free to go back.  Do not react with the message you left as what makes no one want to answer at all (I did because I'm nice and felt bad that the original message had not been addressed, but I know others here who could see this answer and simply walk because of this response).

• Problem of charge blackBerry Blackberry Curve 8900 Smartphones HELP!

  Hello the BB community, I am new here and I just wanted to correct a problem with my blackberry.

  Well when I started to connect my blackberry to load (I have a usb to wall adapter charger), the battery percentage would not rise. Thus, after removing the battery and put it in the creeped out slowly on its way to 80% battery power and no more would go high, no matter how long I left it to charge.  Same problem when I tried to charge it via the USB port connected to a PC.

  To try to solve my problem, I bought a new battery.  At first I thought it was the solution because the battery has been charging at a normal speed and don't punish me out constantly.  However, even once, I noticed that, after a night of load, the power would NOT higher than 80%.

  I tried all tricks, even reset my blackberry and re-installed the software. However nothing will leave power rise above 80%...

  Help, please!

  (I should add that the charge indicator is on the screen, so all the time, it is said that he is still in charge, but 80% rises in the State of the settings menu)

  

  It is the charger I

  I ordered a new charger that is on the right track. You think that it will solve my problem of 80%?

  Of course, please do. Since the old battery and new battery acted both in this way, I think THAT it will be correct and re - calibrate the meter. We'll see.

• Free Sim Smartphone blackBerry 9700

  I bought a new BlackBerry 9700 free sim card and put my T - Mobile UK SIM in there.  I have the BlackBerry Internet Service activated on the sim card and most things work correctly.  I get invalid APN of BlackBerry App World and Twitter unavailable services settings

  Is this something I need to get some additional T-Mobile service settings or do I need to load an approved t-mobile BlackBerry OS version?

  It turns out that I had BlackBerry Email but not BlackBerry Internet Booster.

  If the problem is now resolved.  RIM could really do with simplifying their offer, I mean that not order Internet and Email on BlackBerry in any case

• Question of synchronization to blackBerry Smartphones: there is a problem connecting to BlackBerry App World. Please try again.

  First of all, I have never had this problem before when you try to install the apps from the app world.

  I am trying to download WhatsApp Messenger through App World by clicking Download, and then by clicking on the button 'Sync '. I'm then prompted with the error "synchronization problem: there is a problem connecting to BlackBerry App World." Please try again. ».

  Screenshot: http://goo.gl/RSx8v

  App world tells me on the right side of the page that my machine is connected (which is) via the USB port. I tried the phone turned off, taking the battery for more than a minute to be sure, restart the phone, restart the computer and try again with no luck.

  I also tried several browsers, Chrome and Firefox.

  I found this page which tells me it could be a firewall issue, http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB27184&sliceId=1&cmd=displayKC&d...

  I therefore disabled my firewall and still had no success. This gets really annoying, and my blackberry seems to have stupid questions like this forever.

  Anyone got any ideas on a solution possible?

  Thank you.

  I tried in IE and it works. Went back to Firefox and Chrome, and it does not work. But the interesting thing is a friend tried his blackberry on my computer and it works fine in Firefox.

  EDIT: I found the problem, I deleted the App World Plugin from my computer and reinstalled Firefox and it works. Why it does not detect that I use a plugin obsolete?

  Anyway, problem solved.