Problems of latitude 10 with Wacom tablet PC drivers

I am the owner of a Dell Latitude 10 and last Friday, by mistake, instead of installing the driver with v720-10 recently published by Wacom, I installed the Asus with v720-9. As a result, the active pen no longer works correctly: when moving from the tip of the stylus on the screen, the cursor appears and disappears at random and never close to the tip. The stylus is now absolutely unnecessary and, because of his erratic behavior, it is completely impossible to calibrate it.

To remedy, I restored it first my tablet to an earlier point in time and it does not solve the problem. Then I am in contact with the Dell Customer Service Spanish and they first had me install the latest versions of the pen drivers and, seeing that it does not solve the problem, they end by sent me a new digitizer in case it was a hardware problem, but this does not solve the problem.

Then I refreshed the system without affecting my files, and because the problem persisted, I finally removed everything and reinstalled Windows 8 completely erase the data, but the pen still does not work. The rest of the Tablet is OK, even the touchscreen works well.

Now, I do not know what more I can do in order to get the digitizer repaired. In another forum, I have been informed that the version of Wacom Tablet PC with v720-9 ruins of the pen on the Tablet sensor (Latitude 10 is one of those who may be affected) and that the only solution would be an update of the firmware from Dell. Can anyone confirm that this is right? Is it possible to fix it?

Hi @HBEN,

The update of the firmware is available for you at the following address:

https://dl.dropboxusercontent.com/u/4818467/Wacom%20Soluci%C3%B3%20-%20WTW%20FW%20update%20FW0233.exe

Here are the installation steps:

-Uninstall any driver from Wacom
-Run the update tool
-If the update tool indicates 'No response' then update, do not close the tool, it works in the background.

I was told it would auto close when it's over. In my case, it appeared an error message. I waited for two or three minutes, and after restarting the tablet pen came miraculously alive again.

Good luck

Tags: Dell Devices

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