Problems opening, insertion of PDF files

I have a user (Windows 7, Acrobat Standard 10.1.8) who is unable to see the files by trying to open the files from Acrobat or to add files to an existing PDF document. If they go to the file outside of Acrobat, it can open the file. If they open Acrobat first and then go to file > open no files show in the window.  Same thing to insert files. If they try to insert a PDF into an existing PDF, the window displays no files, no matter if the PDF files or all files are selected.

I uninstalled and reinstalled Acrobat and that fixes the problem for a day.  I installed all the updates so not sure what is the problem.

acrobat.jpg

Looks like the operating system is something. Next time try a repair instead of reinstalling. If the repair does the job, it is much faster, until you can track the problem.

When he arrives, a reboot makes a difference?

Tags: Acrobat

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