Problems to make the functional replacement MXPE

Hello

I'm not normally coming to the internet to complain, but I'm getting pretty fed up at the moment with my experience of repair.  I have the extended warranty on my MXPE coverage.

A few weeks ago, I started to have problems with display corruption (which would even appear in the display of the bike).  I would like to restart the phone and it would go to come back a day or two later.  I finally decided that I was annoyed that I would contact the repair group.  This is my phone that I paid for the Advanced Exchange (and they took the hold on my CC).

I quickly got my replacement unit with all the customizations (color, message back, or even welcomed).  I was a very happy camper until I realized that the backlog was not fixed properly.  It kept popping up on the lower right.  I called Motorola again and told them what is happening.  They climbed through groups appropriate and out a prescription for another Advanced Exchange.  Renounced the Advanced Exchange this time, they took my CC again for another take.

A few days later the second replacement appears.  SAME PROBLEM!  Instead of at the bottom right, is low to the left, but the behavior is the same.  The rear is not set correctly.  I can shoot down and there for a few minutes, but just POP back up.

Last Thursday, I called Motorola again and this time I got a message from the rep that they need to check with the Bank to stock images and they will get back to me on Friday.  Friday comes around, and I do not have a call, so I called them at the end of the day Friday.  They said that they always stock the warehouse and will get back to me.  I get an email on Sunday morning, my case is closed and call them.  I give the floor and the guy said that he cannot give me any new information because the warehouse is actually closed and I need to call back Monday.  I remember on Monday and the representative said they have found now a unit in the warehouse and will be available there for me, I should get information tomorrow on the follow-up.

Well, it's the end of Tuesday and I have no information.  I've now invested several hours in these phone calls, between being jerky around, lied to the and hold.  All I want is a functional unit that is not falling apart.  Collage a back properly seems no brainer for me, but now I have so very little faith that the repair group will send me a functional unit that remains in one piece.  I sent in my original, but I have still two replacements in my possession.

I really hope there's a motorcycle autour rep who can help me.  I got several friends, family and coworkers on the bike as the result of which had been so far very positive experiences with my MXPE.

Unfortunately, this will be the last Moto phone for me and last that I would recommend to others from this experience so I can't get what seems like a trivial problem like this sorted.

My (latest) incident number is 161103-003923 if it's useful.

I can understand you superm1 and I am really sorry to hear that. Let me look at your problem and will get back to you.

Sincerely,

Joy

Motorola support

Tags: Motorola Phones

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