Problems with HP EliteBook Folio 9470 m Ultrabook
Hello
Well, in our society, we have 5 HP EliteBook Folio 9470 m ultrabooks. It started with one of them,
symptoms:
-after adequate power, it starts in place but not all applications start properly. For example, the habit of gadgets Google desktop popup
-Some applications (chrome, IE, Outlook) do not work (you click on it and nothing happens in all)
In a few days, the SAME problem happened second laptop of the same model. I'm looking forward to having more...
The only way to get it in working order - system restore.
There is no problem in the event log.
I can find NO SOFTWARE support for this model. All the hp site says - "downloads for this product are not available through this Web site". I tried both, companies and sites of support at home.
Please tell us what to do.
Is the model number: H4P02EA #ABB
Serial number of one of them: CNU311B167
Thank you for your comments.
In the meantime, I went the other way. I completely uninstalled HP Protection tools (and related software) and I can confirm that at the moment the 3 Folios contain many again, and it works well.
Tags: Notebooks
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Repair:
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After the back if you need help to locate the part or installation.
If it's 'the Answer' please click on 'Accept as Solution' to help others find it.
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Or try this link if the photos are not displayed
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Hello
It seems that your computer already has 256 GB storage mSATA. You need 702870-001 for the HDD/SSD kit part number in order to use the HARD drive Bay
You can buy
http://PartSurfer.HP.com/search.aspx?SearchText=702870-001
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There is a big problem with the site of business support which crashed August 1 and had not been fixed so far.
The first ID is the needed driver JMicron card reader. Try this old one to W8.
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The other needs the driver 3D driveguard 5.
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Hello
I just upgraded my HP Elitebook 9470 m from Windows 7 to Windows 10. I have the following problems:
1. base system device driver is missing
When in Device Manager, warning sign. Troubleshooting cannot find driver. HP Support Assistant or the other.
Hardware ID are
PCI\VEN_197B & DEV_2392 & SUBSYS_18DF103C & REV_30
PCI\VEN_197B & DEV_2392 & SUBSYS_18DF103C
PCI\VEN_197B & DEV_2392 & CC_088000
PCI\VEN_197B & DEV_2392 & CC_08802. SD card reader not working not
I installed the latest driver (in the HP Web page) see below.
TITLE: Alcor Micro pilot smart card reader
VERSION: 1.7.43.22
SoftPaq NUMBER: SP71725
REPLACESP71304, no
ENTRY INTO FORCE: 29/07/2015
CATEGORY: Driver - storage
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3 mouse issues
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TITLE: Mouse Synaptics Driver
VERSION: 19.0.12.0SoftPaq NUMBER: SP72041
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TITLE: HP Notebook System BIOS Update
VERSION: F.62
SoftPaq NUMBER: SP74061
ENTRY INTO force: 31 October 2015
CATEGORY: BIOS
SSM SUPPORTED: YESSUPPORTED DEVICES: N/A
However, it asks me the password of the BIOS, and I seem to have forgotten. Launching (F7) HP SpareKey, it turns out that my BIOS user has a SpareKey enabled, but the user admin does not work. I'm looking for the BIOS password to install the BIOS update?
I read responses indicating 'Reset BIOS default', or unpower battery CMOS. However, I have a dual boot with Ubuntu which I fear breaking. And I can't afford that as this is the only perfect way to use my laptop (compared to W10).
Any help is appreciated.
Thank you
David
Hello:
You need the driver for the base system device JMicron card reader.
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FTP://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63637.exe
This would be the only issue that I can help you.
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I forgot what they call it. Explain the situation... you need to unlock/reset the BIOS password you forgot.
There is a history tab of revision on the file of the mouse driver that displays the newer versions you may want to try...
http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_167606_1#tab-history
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